The online order process was clear with the choices I required for my service. Reception area where I handed over my car keys good and I was expected. The estimated time for service and MOT was spot... See more
Company replied
Location
Switch locationUnit 1A Barton Mill, Audlett Drive, OX14 3NJ Abingdon, Abingdon, GB
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See what reviewers are saying
The service was very good. We needed to move the date of our car service, and the team were extremely accommodating. We also asked if the work could be completed before midday, and they confirme... See more
Cannot fault the service provided. Always great value and done on-time. No hidden extras, just straight forward made simple by booking online. Still using Protyre - Abingdon after many years, MOT, Se... See more
Really experience. Dropped off keys and then popped back in afternooon to collect. Didn’t receive a call to say ready to collect but was just a few minutes walk away to collect. Good price and easy bo... See more
Company replied
Company details
About Protyre Autocare - Abingdon
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 1A Barton Mill, Audlett Drive, OX14 3NJ, Abingdon, Abingdon, United Kingdom
- 01235 554519
4.8
Excellent
2K reviews
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Friendly and speedy service
July 27, 2026
Excellent Service with extra helpful…
Excellent Service with extra helpful recommendations
July 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Feel comfortable on the premises with…
Feel comfortable on the premises with kind polite gentleman on Reception . Thank you.
July 29, 2026
Reply from Protyre Autocare - Abingdon
Hello Krissi,
We would like to thank you for sharing your feedback regarding the service you received at our Abingdon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Prompt & kept me informed
Prompt service at the agreed time. Polite & kept me informed of progress.
July 27, 2026
Reply from Protyre Autocare - Abingdon
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Easy and helpful service.
Easy to book, welcoming service, call to say when ready to collect.
July 27, 2026
Fair price. Free extras.
Professional.
Fair price for MOT.
Various extra checks are available free.
July 27, 2026
Reply from Protyre Autocare - Abingdon
Hello Avril,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
AVOID LIKE THE PLAGUE!
Took my car for a service and MOT July 2025 - they left the oil cap off and let me drive away. Oil went everywhere.
Returned July 2026 to try rebuild the trust/relationship.
Told me my car had failed the MOT as there is oil everywhere! 🤯
Politely explained the situation that happened last year and asked if they could double check, only to be told to take my car and get out!
On getting home I check the GOV.UK MOT website and my car PASSED the MOT!? So why did they say it failed! They threatened to call the police on me for no reason!
July 25, 2026
Unprompted review
Reply from Protyre Autocare - Abingdon
Dear HelsPrice,
Thank you for notifying us of your concerns.
We have received your email in regard to this matter and can confirm that this is currently being looked into. We will be in touch as soon as we can to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
DO NOT USE
DO NOT USE. They completed a service for me back in March. Since then, I had an oil leak which has stained our fairly new driveaway. They also broke my air filter. 4 months later, I am still waiting for them to fix this for me. We have also contacted their customer care department and have not heard back from them. They have not given me a refund or any compensation for their incompetence. Would NOT recommend and will not be returning.
March 11, 2026
Unprompted review
Reply from Protyre Autocare - Abingdon
Dear Lucy Parsons,
Thank you for taking the time to bring this matter to our attention.
In order for us to investigate into this further and to check the status of your complaint with our customer care team, please could you email us at customerrelations@protyre.co.uk providing us with the registration of the vehicle in question and your best contact number. We will be in touch as soon as we can.
Kindest regards,
Georgia
Customer Care - Protyre
Should have gone to Merityre
I was directed to Protyre Abingdon by my fleet company Arval for a slow puncture.
On the first visit I found the Branch Manager to be unfriendly, miserable and completely unwilling to help. I was told to contact Arval, which I did.
Once Arval had obtained approval from Protyre Head Office, I was booked back in for Monday morning. On arrival the attitude was exactly the same. I was told point blank that my vehicle was not on the system and that Arval would have to supply the tyre - which Arval have confirmed is not the procedure.
No attempt was made to inspect the vehicle, check the system properly, or offer a solution. I was simply told again to call Arval. As I left, the sarcastic "have a nice day" was the final straw and I finally lost it giving him both barrels for which I apologise unreservedly.
I called Arval from the car park and they immediately redirected me to Merityre Abingdon. The difference was night and day. Merityre had the tyre in stock, the Manager was professional, courteous and genuinely helpful, and the fitters had it replaced in under 15 minutes. A perfect example of how it should be done.
My clear impression is that Protyre Abingdon does not want fleet work due to the admin / margin involved.
Unsurprisingly I shall not be returning to Protyre and would strongly recommend Merityre Abingdon instead especially if your in a fleet vehicle
July 20, 2026
Unprompted review
Reply from Protyre Autocare - Abingdon
Dear Henry O'Reilly,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Caring staff
Caring staff made my visit to Protyre a breeze. It was great to get a tyre inspection and replacement done so speedily while I went to the hairdresser’s!
July 22, 2026
Reply from Protyre Autocare - Abingdon
Hello Mrs Davidson,
We would like to thank you for sharing your feedback regarding the service you received at our Abingdon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I had a puncture on the road and…
I had a puncture on the road and protyre told me to come straight down and replaced my tyre. All done in twenty minutes, able to to continue my journey
Excellent service
July 17, 2026
Reply from Protyre Autocare - Abingdon
Hello Mrs Gealy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always friendly and reliable
Always friendly and reliable, very nice staff to deal with.
July 22, 2026
Reply from Protyre Autocare - Abingdon
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
V helpful staff
July 22, 2026
Reply from Protyre Autocare - Abingdon
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always helpful and now what they are…
Always helpful and now what they are doing and charge a fair price
March 16, 2026
Reply from Protyre Autocare - Abingdon
Hello Rebecca,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff are very engaging
The staff are very engaging, accommodating their client’s time frames to ensure the client isn’t waiting incessantly.
July 20, 2026
Reply from Protyre Autocare - Abingdon
Hello Dale,
We would like to thank you for sharing your feedback regarding the service you received at our Abingdon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Abingdon
Hello Mrs Grama,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service.
July 17, 2026
Reply from Protyre Autocare - Abingdon
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Everything on time exactly like they…
Everything on time exactly like they promise professional people nice place,definitely use them next time,strongly recommend 💪🏻
July 15, 2026
Reply from Protyre Autocare - Abingdon
Hello Tomasz,
We would like to thank you for sharing your feedback regarding the service you received at our Abingdon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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