Welcoming environment Courteous staff - ‘customer first attitude’ and a willingness to accommodate where possible. I was overdue an MOT for my car. It was a busy day for ProTyre, but the receptioni... See more
Company replied
Location
Switch locationUnit 1-2 Chunnel Estate, Victoria Road, TN23 7HJ Ashford, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It’s always painful paying for tyres but safety is a must and Protyre are always value for your money, they also have a good phone manner. Great service all around.
I always use Protyre in Ashford when I need new tyres or wheel alignment. Easy to book on their website, and the staff at Victoria Road are always friendly and helpful. Nice and close to the town c... See more
Company replied
I had an excellent experience. The staff were very friendly, helpful and professional. They explained everything clearly and provided a quick and efficient service. I was very happy with the service I... See more
Company replied
Company details
About Protyre Autocare - Ashford Victoria Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 1-2 Chunnel Estate, Victoria Road, TN23 7HJ, Ashford, Kent, United Kingdom
- 01233 625962
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff have the knowledge and do a great…
Staff have the knowledge and do a great job at a competitive price . Thank you !
November 24, 2025
Had an excellent experience
Had an excellent experience! The customer support was great, and the staff were very informative throughout. Would definitely recommend.
November 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I came without an appointment and my…
I came without an appointment and my issue with my car was resolved in a couple of hours , what a brilliant helpful service
November 19, 2025
Reply from Protyre Autocare - Ashford Victoria Road
Hello Sabine,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Local service good, enquiry service poor.
The Victoria Rd service centre couldn't have been more considerate and helpful with my tyre fitting.
I had to work at it mind you, but this one of your 3 outlets local to me did have the specific tyre I needed.
A pity your messaging enquiry service took 3 days to reply that it wasn't available.
They were wrong.
Victoria Rd were right.
November 10, 2025
Reply from Protyre Autocare - Ashford Victoria Road
Hello Robin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent communication from Jodie and…
Excellent communication from Jodie and the work was done much quicker than expected.
November 12, 2025
Reply from Protyre Autocare - Ashford Victoria Road
Hello Mrs Orr,
We would like to thank you for sharing your feedback regarding the service you received from Jodie.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great customer service
Great customer service, and will always use this company for future works on my car,
November 12, 2025
Would recommend
Good selection of tyres, despite being busy they fitted me in with good prompt service
October 28, 2025
Reply from Protyre Autocare - Ashford Victoria Road
Hello Richard,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Never have a bad experience with pro tyre
As always got wonderful service from the pro tyre team and my car got a good service too and a new set of wheels
November 1, 2025
good technician Paul
good clean workshop, polite receptionist, very very good and acknowledgeable technician Paul.
Thank all.
October 27, 2025
Reply from Protyre Autocare - Ashford Victoria Road
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
fast and efficient service
Easy to use website. Each tyres let's you know grip fuel efficiency and noise rating. Plenty of options for the tyres that I needed. Fitted on time with no waiting around
October 27, 2025
Reply from Protyre Autocare - Ashford Victoria Road
Hello Andrew,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Don’t go unless you want a bigger bill.
Update: They respond asking you to contact them and then never follow up on that complaint. They couldn’t care about negative reviews or complaints, it’s all for show. Don’t waste your money and time.
Myself and husband had been happy customers at protyre until my car recently went for an MOT. My key fob battery failed and instead of calling me to bring the spare or replacing the battery and billing me, the MOT tester manually unlocked my car and opened the door. I have a mini. The alarm has to be disabled for the window to register its being opened and drop down. The door was yanked open with the window still up in the frame. When I returned to the garage my car was left unlocked and the window down therefore voiding my insurance and risking theft. I drove away and within 30 mins had to return the car as couldn’t shut the window and door properly. The window wouldn’t drop and kept staying on the outside of the frame and the lock wasn’t responding. My husband took it back and the store manager apologised and reset the car. The next day the window was playing up again and I was unable to operate it for around 20 mins. It then happened again 10 days later and I called Protyre to tell them my window was stuck open. I told them I would be taking it to mini to get fixed as I was unable to leave my car unlocked and open due to bad weather incoming, insurance and my work schedule. The area manager deemed it unimportant to speak to me and I was left dealing with the store. I was then told without proof they weren’t prepared to do anything after originally apologising. £600 later to fix the damaged sensor and when mini checked, all the data from of the window/key/lock fault is wiped from my car computer! My car was in full working order when I took it there. I implore you to video your car on pick up and keep written proof of conversations if you’re visiting protyre. I feel scammed to be honest and disappointed as genuine good customer. Be warned. We won’t be returning. The area manager could definitely be better by actually communicating with customers with a complaint and annual leave dates should be made clear instead of expecting someone to be in the next day and then not being back for another week. I thought I’d found a good protyre after the orbital park one tried to get me to pay for an item broken on my petrol car that only comes on a diesel engine! Maybe they’re all the same and higher management need to sort out their business.
October 1, 2025
Unprompted review
Reply from Protyre Autocare - Ashford Victoria Road
Dear Stephanie,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Excellent fast service
Excellent fast service. Very thorough and reasonable in price.
October 24, 2025
Reply from Protyre Autocare - Ashford Victoria Road
Hello Samantha,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
We turned up 5 mins late for our…
We turned up 5 mins late for our appointment which I had already altered, but they fitted our new tyre in next to no time you can’t get better than that.
October 22, 2025
Reply from Protyre Autocare - Ashford Victoria Road
Hello Michael,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service as usual
Excellent service as usual. work was carried out in a good time, cost was very good.
October 20, 2025
Reply from Protyre Autocare - Ashford Victoria Road
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Lack of communication
I usually give 5* and still recommend and use! However, communication on this occasion was not good enough. Looking at the Protyre website, what I was after was not in stock and so I submitted a web form enquiry, as it suggested. No reply. My follow up email got an apologetic response stating that I would be contacted, which I wasn't. Another repeated web form enquiry also received no reply.... I had specifically requested an email response but received neither that nor a telephone call/ message with information. It eventually transpired that the tyre had been rebranded and was in stock all along, under another name. Perhaps that alone could have been made clear on the website?? But as part of the overall service, online information and response to its own web form on this occasion was lacking. Price and branch tyre work, great!!
October 5, 2025
Very helpful and friendle
October 20, 2025
Reply from Protyre Autocare - Ashford Victoria Road
Hello Jill,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I missed my scheduled appointment for…
I missed my scheduled appointment for MOT but it was rescheduled to another date without incurring any additional expenses and MOT was done swiftly as planned, very happy with their service and will definitely use them again
October 20, 2025
Very friendly lady at the reception
Very friendly lady at the reception.
Very professional people. Went for a MOT. Totally recommend.
October 15, 2025
Reply from Protyre Autocare - Ashford Victoria Road
Hello Shibin,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.