Protyre Autocare - Ashford Victoria Road Reviews 

1,469
TrustScore 5 out of 5

4.8

Unit 1-2 Chunnel Estate, Victoria Road, TN23 7HJ Ashford, Kent, GB


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See what reviewers are saying

Rated 4 out of 5 stars

It’s always painful paying for tyres but safety is a must and Protyre are always value for your money, they also have a good phone manner. Great service all around.

Rated 5 out of 5 stars

Welcoming environment Courteous staff - ‘customer first attitude’ and a willingness to accommodate where possible. I was overdue an MOT for my car. It was a busy day for ProTyre, but the receptioni... See more

Company replied

Rated 5 out of 5 stars

I always use Protyre in Ashford when I need new tyres or wheel alignment. Easy to book on their website, and the staff at Victoria Road are always friendly and helpful. Nice and close to the town c... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience. The staff were very friendly, helpful and professional. They explained everything clearly and provided a quick and efficient service. I was very happy with the service I... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Ashford Victoria Road

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 1-2 Chunnel Estate, Victoria Road, TN23 7HJ, Ashford, Kent, United Kingdom

  • 01233 625962

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,469)

34,004 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Professional Company

I have found my experience using Protyre excellent. I found the service I received is personable, friendly and professional. I use them for my Service and MOT. If something needs doing I'm called before they proceed for confirmation to go ahead. I have found Ben very knowledgeable and is happy to explain things. Great man. I would recommend Protyre for all the car needs knowing your getting a good job done by all.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this garage!

Do not use this garage!! Absolute awful service and the service manager Ben clearly doesn't know how to run a centre. Turned away for being 10 minutes late due to traffic..

March 12, 2026
Unprompted review
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Dear Daniel,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 4 out of 5 stars

Tyre replaced following pothole damage

Protyre replaced my tyre for me & balanced my wheels after pothole damage. I had to wait for nearly an hour, but aparently they had several members of staff off.

February 23, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Dear M Wilson,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Five Star Service

As always this tyre service station is always a credit to their company for being the service us customers expect. I have come here many times and they have never disappointed me on their professionalism in their jobs and attitude towards customers was always welcoming and friendly. I would recommend this team of staff to help you get your wheels sorted!

March 2, 2026
Rated 1 out of 5 stars

I will be contacting their headoffice…

I will be contacting their headoffice to relay my comments. Lost customer due to a trust issue

February 18, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Dear Lynda Corbett,

We are sorry to hear that you did not have a positive experience. 

We can confirm that this has been raised with the Area Manager and he will be in touch with you in due course to discuss further. 

Kind regards,
Eddie
Customer Care - Protyre

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