Protyre Autocare - Banbury Reviews 

1,597
TrustScore 5 out of 5

4.8

Gatteridge Street, Banbury, OX16 5DJ Banbury, Oxfordshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

This garage are very dependable and reliable. I was not sure what the knocking sound was in my car and it was identified that I needed 2 front drop links. This was immediately sorted and my care is... See more

Company replied

Rated 5 out of 5 stars

I have major anxiety about going to garages following a bad experience in past .being a 50 Yr old single woman I previously went to a large well known garage and made to feel like a stupid woman who w... See more

Company replied

Rated 5 out of 5 stars

The team are amazing and polite I ordered to the wrong store and phoned customer services within 5minutes it was all sorted , they gave me an appointment and my car was taken straight in at the allot... See more

Company replied

Rated 5 out of 5 stars

I have used Protyre in several locations around England and bought from Micheldever tyres in Hampshire since my 20’s - so more than 40 years! My tyre, brakes and alignment check was really reassuring... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Gatteridge Street, Banbury, OX16 5DJ, Banbury, Oxfordshire, United Kingdom

  • 01295 263149

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,597)

35,519 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly

Friendly, efficient, reliable.

June 9, 2026
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Hello Mr Parker,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Banbury branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent service

Excellent service

June 12, 2026
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Hello David,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Banbury branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Easy online booking with flexible…

Easy online booking with flexible times. Professional and courteous throughout.

June 12, 2026
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Hello Mrs Arthur,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Banbury branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

M O T Test

Always a warm friendly welcome upon arrival.Very professional in the way the Test was done,highly recommend them for all your vehicle needs.

June 8, 2026
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Hello Kevin​,

We would like to thank you for sharing your feedback regarding the service you received at our Banbury branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Hello Mr Smith,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Banbury branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Issue discovered and explained very well

Bit more awkward than usual because a larger issue was discovered in the area where the mechanics were replacing parts. Evan+mechanic explained, showed me the issue both on the car and on a diagram, and recommended next steps

June 8, 2026
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Hello Roald,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Banbury branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

Great service, polite, prompt, professional and first class advice. Thank you!

June 8, 2026
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Hello John,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Banbury branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Continued excellent and prompt service…

Continued excellent and prompt service by all staff involved. Thankyou.

June 5, 2026
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Hello Susan,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Banbury branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

First class service

Booked an Air con regas. Was given a 8.30 appointment slot I arrived on time and was greeted by the team on reception like an old friend very professional. I was told it would be about an hour and they were spot on at 8.30 I was on my way .
First class service and very welcoming team .

June 5, 2026
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Hello Mark,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Banbury branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

Never recommended to anyone

Never recommended to anyone.today had my car m.o.t at another garage so caring last year had my brake pads done on advisories on m.o.t today been told protyre only change pads not disc .so hurt and upset my mum not even using protyre .use to be ok

June 2, 2026
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Dear John Watkins,

We're sorry to hear that you feel this way. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

Never use protyre ever on tuesday had…

Never use protyre ever on tuesday had silver service told me my exhaust flex blowing ok i had it check it will fail m.o.t ok why did mechinc tell me my front gaiters broken also whytell me my expension tank needs changing and water needs flushing had a go at me as i put at anyway i put a expension tank yesterday having my exhaust done and m.o.t tommorrow charge me over the top on brakes and disc i would never ever recommended to anyone also rip my mum on he r car protyre in banbury no good now

June 2, 2026
Unprompted review
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Dear John,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 3 out of 5 stars

Not a real complaint but a car was…

Not a real complaint but a car was failed on mot for having a door mirror flashing light very faint! Was quoted £200+ to have it replaced. Had a look round myself and found the light from components car company locally at a cost of £33.00 It took 7 minutes to fit so Protyre price was a well overcharge. Protyre service both my cars plus MOT and tyres. I won’t be going back!

May 25, 2026
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Dear Keith Buckland,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Highly recommend

I took my car here for an MOT and was really impressed with the service. The staff were friendly, professional, and made everything easy from start to finish. The MOT was completed quickly and efficiently. Great garage with excellent customer service, I’d definitely recommend them.

May 16, 2026

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