Protyre Autocare - Banbury Reviews 

1,599
TrustScore 5 out of 5

4.8

Gatteridge Street, Banbury, OX16 5DJ Banbury, Oxfordshire, GB


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Rated 5 out of 5 stars

This garage are very dependable and reliable. I was not sure what the knocking sound was in my car and it was identified that I needed 2 front drop links. This was immediately sorted and my care is... See more

Company replied

Rated 5 out of 5 stars

I have major anxiety about going to garages following a bad experience in past .being a 50 Yr old single woman I previously went to a large well known garage and made to feel like a stupid woman who w... See more

Company replied

Rated 5 out of 5 stars

I have used Protyre in several locations around England and bought from Micheldever tyres in Hampshire since my 20’s - so more than 40 years! My tyre, brakes and alignment check was really reassuring... See more

Rated 5 out of 5 stars

The team are amazing and polite I ordered to the wrong store and phoned customer services within 5minutes it was all sorted , they gave me an appointment and my car was taken straight in at the allot... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Gatteridge Street, Banbury, OX16 5DJ, Banbury, Oxfordshire, United Kingdom

  • 01295 263149

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,599)

35,562 reviews in the last 12 months

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Rated 5 out of 5 stars

Booked in online which was very easy.

Booked in online which was very easy.
Work was carried out quickly, efficiently and it was a pleasure chatting to the staff.
Couldn't fault the work or the staff, which is why for years I have all my servicing and MOT's done at Protyre.

February 2, 2026
Rated 1 out of 5 stars

Suddenly, the front tires were in terrible condition.

I prepared my car for winter, including winter tires. On January 11th, I went to Protyre for a service. Everything was fine. A week later, I returned for my scheduled MOT. The car failed the MOT. Suddenly, the front tires were in terrible condition. The tires were described as requiring immediate replacement. They immediately had summer tires fitted (understandably, in January). I would have had to order winter tires earlier. If only I had known. This is my last visit to them.

January 17, 2026
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Dear Mr Pablo,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Banbury branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Great service

Always a great service quick call make the appointment job done , Always helpful

January 12, 2026
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Hello Simon​,

We would like to thank you for sharing your feedback regarding the service you received at our Banbury branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Outstanding. Highly recommended.

I took my car in for a service and MOT, for the fourth consecutive year.
Outstanding customer service.
Highly efficient and thorough work, detailed clearly on the invoice.
Very friendly staff.
The online booking service is clear and easy.

January 8, 2026
Protyre Autocare - Banbury logo

Reply from Protyre Autocare - Banbury

Hello Mark,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Banbury branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars

Satisfactory but slow service at Banbury

Using the website and booking system was easy, and I received pleasant service at the branch. However, in spite of having an appointment, it still took almost an hour for two tyres to be put onto my car. I would have thought it could be much quicker.

January 9, 2026

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