Protyre Autocare - Bracknell Reviews 

2,033
TrustScore 5 out of 5

4.8

Unit 1, Longshot Industrial Estate, Longshot Lane, RG12 1RL Bracknell, Berkshire, GB


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Rated 5 out of 5 stars

Fantastic, friendly atmosphere. Raffa the manager is always very polite, friendly and has a great sense of humor. I have been going there for over 20 years and they are very professional, competitive... See more

Rated 5 out of 5 stars

Used via Blackcircles, Decent experienced team, I am happy Blackcircles uses Protyre Bracknell as a fitter. Any issues, They fix on the spot, Such a decent run outfit, Bracknell Tyre and Batter... See more

Company replied

Rated 5 out of 5 stars

I found the advice and guidance given by the front desk staff was excellent, particularly regarding tyre pressure monitoring systems which are now part of the MOT test if fitted to the car. The Brack... See more

Company replied

Rated 5 out of 5 stars

staff were extremely helpful. They addressed my concerns as I had been told one of my tyres needed careful monitoring as would need replacement in near future [ incorrect advice from certain garage]... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 1, Longshot Industrial Estate, Longshot Lane, RG12 1RL, Bracknell, Berkshire, United Kingdom

  • 01344 411323

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,033)

35,807 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst customer service

Let me start by saying, if I could give zero stars I would! The guy at the counter at Protyre Bracknell was the rudest person I have ever come across. As soon as I mentioned I had booked two front tyres and wheel alignment through Black Circles, he was very dismissive and argumentative. When asking me what tyres I had ordered and upon me unlocking my phone to view the email, he said “I don’t want to see your phone, just read out the numbers”. The alignment did not get done as their machine was broke so I guess I saved a little less time having to sit in the waiting room with this individual which was a bonus. I will not be going back to this place again even if the tyres were free. Avoid at all costs!

February 16, 2026
Unprompted review
Protyre Autocare - Bracknell logo

Reply from Protyre Autocare - Bracknell

Dear Dean Marshall,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

I've just had 2 tyres fitted to my…

I've just had 2 tyres fitted to my motorhome at the Bracknell Branch. Very polite, friendly reception and quick fitting. Competitive prices. I highly recommend based on my experience.

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Called Wednesday 11.12am 18 Feb 2026…

Called Wednesday 11.12am 18 Feb 2026 and discussed the option of either fitting a new tyre via Asda tyres or repairing a possible slow puncture, felt throughout the conversation he was condescending. Name when asked towards the end of the conversation was Trevor but it could have been made up. It doesn't surprise me he didn't return a call when he said he would.

Extremely poor customer service and no way to run a business.

February 18, 2026
Unprompted review
Protyre Autocare - Bracknell logo

Reply from Protyre Autocare - Bracknell

Dear Andrew,

Thank you for notifying us of your concerns.

Customer service is important to us, and we always try to make sure that it is at the best that it can be for all our customers, therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Great place to go

I was booked in the next day for 2 tyres then I noticed 1 of my tyres had gone down so I pumped it up and headed there on the way home from work,I had 2 tryes blow out after hitting a big pothole and had a new one put on along with my spare one,I wanted all the same tryes on the car so the guys moved the wheels around and put the different trye as my spare and put the new ones on the front and others on the back,I always use this garage as they are helpful and friendly

February 16, 2026
Rated 5 out of 5 stars

I would recommend people to go to have…

I would recommend people to go to have their cars done very professional very kind men done my tire in seconds and advised me as well

February 16, 2026
Protyre Autocare - Bracknell logo

Reply from Protyre Autocare - Bracknell

Dear Usha Burgess,

We appreciate you recommending our services! It's great to hear the team at our Bracknell branch provided professional and efficient service, along with helpful advice for your tire needs.

Thank you for your positive feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

The service received was excellent

The service received was excellent. I had 4 new tyres and tracking adjustment, the guys there kept me well informed throughout. Raf has excellent customer service skills and is very knowledgeable. Would highly recommend.

February 7, 2026
Rated 5 out of 5 stars

Very helpful and polite staff and good…

Very helpful and polite staff and good price and advice

February 2, 2026
Protyre Autocare - Bracknell logo

Reply from Protyre Autocare - Bracknell

Dear Alissa Lang,

We appreciate you taking the time to leave us this fantastic review!

We're so happy to hear that our team at our Bracknell branch were polite and helpful to you.

Thank you for your feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

I arrived late yesterday afternoon in…

I arrived late yesterday afternoon in the hope of getting new tyres fitted without an appointment.
The gentleman on the reception desk very kindly fitted my car in at 16.20, so I wouldn’t need to make a return trip.
They also helped me in and out of the waiting room, which made things much easier for me.
Thanks so much to the team for an excellent, quick, efficient job so late in the day. And for going the extra mile to help make my visit a lot easier for me.
Very much appreciated.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Alignment

Surprised to hear to man running it infer to another customer firmly that his wife might not be safe on the road if he didn’t take the extra service being offered, felt a bit emotionally manipulative? I was persuaded to have wheel alignment done and don’t really know if I needed it. Heard next customer also apparently also needed it so felt like a standard thing they push and my £105 quote for 2 tyres ended up at nearly £160.

January 27, 2026
Unprompted review
Protyre Autocare - Bracknell logo

Reply from Protyre Autocare - Bracknell

Dear Customer,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 1 out of 5 stars

Upsold wheel alignment, messed it up

Upsold wheel alignment when doing two tyres. Charged £40 but left car with the steering wheel aligned to the left. Went back to have it corrected, the person we spoke to was curt and tried to make out there could be an underlying issue with the car, the car was fine before they got their hands on it. Said we would have a long wait before they could sort it out. Didn't get the best vibe for the place, would not go back to them again.

January 31, 2026
Unprompted review
Protyre Autocare - Bracknell logo

Reply from Protyre Autocare - Bracknell

Dear Paul,

Thank you for notifying us of your concerns. We are sorry to hear that your recent visit to our Bracknell branch has not been a positive one for you on this occasion.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Nail in tyre

Had a nail in my tyre which needed sorting. They were very helpful. Said they were a little busy but would look at it as soon as possible. Didn't wait long and they managed to repair it. Helpful and friendly service.

January 23, 2026

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