Protyre Autocare - Bracknell Reviews 

2,033
TrustScore 5 out of 5

4.8

Unit 1, Longshot Industrial Estate, Longshot Lane, RG12 1RL Bracknell, Berkshire, GB


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Rated 5 out of 5 stars

Fantastic, friendly atmosphere. Raffa the manager is always very polite, friendly and has a great sense of humor. I have been going there for over 20 years and they are very professional, competitive... See more

Rated 5 out of 5 stars

Used via Blackcircles, Decent experienced team, I am happy Blackcircles uses Protyre Bracknell as a fitter. Any issues, They fix on the spot, Such a decent run outfit, Bracknell Tyre and Batter... See more

Company replied

Rated 5 out of 5 stars

I found the advice and guidance given by the front desk staff was excellent, particularly regarding tyre pressure monitoring systems which are now part of the MOT test if fitted to the car. The Brack... See more

Company replied

Rated 5 out of 5 stars

staff were extremely helpful. They addressed my concerns as I had been told one of my tyres needed careful monitoring as would need replacement in near future [ incorrect advice from certain garage]... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 1, Longshot Industrial Estate, Longshot Lane, RG12 1RL, Bracknell, Berkshire, United Kingdom

  • 01344 411323

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,033)

35,807 reviews in the last 12 months

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Rated 1 out of 5 stars

Booked a time slot on line for a tyre…

Booked a time slot on line for a tyre upon arrival was told there would be a wait of about an hour was told i was welcome to wait now as a disabled person with back and mobility problems sitting on a hard chair for at least an hour was not an option
secondly i thought booking a 10.30 time slot would give me plenty of time to make my 12.30 appointment in town so i cancelled the tyre and decided to suffer the slow puncture for a further few days

January 22, 2026
Unprompted review
Protyre Autocare - Bracknell logo

Reply from Protyre Autocare - Bracknell

Dear Elaine Ann,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 1 out of 5 stars

Extremely rude and condescending!

I telephoned ahead with regard to a flat tyre I had and gave the tyre information I needed it changed for, the gentleman declined to order one in case it could be repaired. I arrived and spoke to the same gentleman who was extremely condescending towards me in a waiting room full of customers. I waited for 2.5 hours to be told that the tyre couldn’t be repaired and they would fit one of their own brand. I was told that I ought to change the remaining 3 tyres as they had only 4mm of tread. I explained I only urgently needed one replacing and was again extremely rude, telling me to be sure to come back and get the others changed. I felt completely humiliated and extremely frustrated at the length of time it took, with no information being offered; I had to ask several times. I will not be returning!

January 12, 2026
Protyre Autocare - Bracknell logo

Reply from Protyre Autocare - Bracknell

Dear Mel Fisher ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Bracknell branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Staff were brilliant

Staff were friendly, helpful, knowledgeable, and efficient. What more can you ask for?
Superb service and reasonable prices

January 14, 2026
Rated 5 out of 5 stars

Welcoming and friendly

Welcoming and friendly. Easy to talk to and gave genuine advice. Did not try to sell or charge me for anything I didn't need! Was helpful with suggestions and alternatives. Went back several times after replacing my tyre to ask for advice, and they were just as friendly and open with free checks and suggestions. Great place to go!

December 24, 2025
Protyre Autocare - Bracknell logo

Reply from Protyre Autocare - Bracknell

Hello Tracy,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bracknell branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

very friendly service

very friendly service, really helpful with not just me but other customers that i witnessed and the man on the front desk was so helpful will definitely be bringing my car back and recommending

January 10, 2026
Unprompted review
Protyre Autocare - Bracknell logo

Reply from Protyre Autocare - Bracknell

Dear Dan Hall-galley,

We appreciate you sharing your positive experience you had with our team at our Bracknell branch.

We're happy to hear that you found our team friendly and helpful.

We're glad you enjoyed your experience and we look forward to welcoming you again in the future.

Kind regards,
Kayliegh
Customer Care- Protyre

Rated 5 out of 5 stars

Excellent service, well recommended!

I have used Protyre in Bracknell on several occasions over several years and always found there service excellent. They are always friendly, honest and well priced. I definitely recommend them.

January 12, 2026
Protyre Autocare - Bracknell logo

Reply from Protyre Autocare - Bracknell

Hello Trevor,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bracknell branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Protyre Autocare Bracknell - Simply The Best

The manager at this Branch is personable, knowledgeable, resourceful and has a total "can do" approach. From the moment you step into the depot your problem becomes a shared problem with him and his team all of whom share his desire to provide excellent customer service.

January 8, 2026
Protyre Autocare - Bracknell logo

Reply from Protyre Autocare - Bracknell

Hello William,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bracknell branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars

Tyres

Very helpful and professional and polite order tyres delivered next morning but are dearer than others

January 7, 2026
Rated 2 out of 5 stars

Good service but booking system not good at all

I had booked a slot at bracknell branch for 12.00. I organised things so I would arrive 15min before appointment. On arriving I then found out that the booking wasn't really a time booking, more a way of reserving the tyres you need. I had to wait an hr and 45min before I got my car back. I'm not critical of the service at the branch, plus they were the best priced. But I think Protyre should change their processes so that it is made clear you are not booking a time slot.

December 29, 2025
Unprompted review
Protyre Autocare - Bracknell logo

Reply from Protyre Autocare - Bracknell

Dear Mr RC,

Thank you for notifying us of your concerns regarding the booking system. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

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