Protyre Autocare - Bridgend Princes Way Reviews 

1,915
TrustScore 4.5 out of 5

4.7

Bridgend Industrial Estate, Bridgend, CF31 3TT Bridgend, Cardiff, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very helpful and organised, did a repair for me then advised to book online for 2 new tyres (Cheaper). Easy to book in and choose tyres with no heavy sales pitch. Staff friendly and efficient. Rea... See more

Company replied

Rated 5 out of 5 stars

Have used Protyre and Celtic tyres as it was for over 30 years. Always well priced, fabulous honest good old fashioned customer service, with quick fitting. Will say booking on line can be a ball a... See more

Company replied

Rated 5 out of 5 stars

Great service again by the team at Protyre Bridgend, nothing too much trouble and very competitive with their prices. A BIG shout out to Katie, her professionalism and attention to detail is as good... See more

Company replied

Rated 4 out of 5 stars

The mechanic made a thorough check of the tyre to ascertain what the fault was and showed me the exact cause of the problem. I was assured the replacement tyre , although of a different make, was equ... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Bridgend Industrial Estate, Bridgend, CF31 3TT, Bridgend, Cardiff, United Kingdom

  • 01656 657424

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,915)

32,618 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customer

Very happy with the service received in having 4 new tyres fitted. The staff were efficient and professional and I would certainly return there should the need arise.

May 21, 2026
Rated 3 out of 5 stars

I wasn’t left waiting around long which…

I wasn’t left waiting around long which was good, they got on with the job promptly. A couple of issues, the tyre pressure was wrong, which they sorted and they left a wheel trim off a wheel that I had to go back for.

May 29, 2026
Protyre Autocare - Bridgend Princes Way logo

Reply from Protyre Autocare - Bridgend Princes Way

Dear Paul,

Thank you for taking the time to share your feedback.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 3 out of 5 stars

I booked a tyre the day before and was…

I booked a tyre the day before and was given a booking time in Bridgend of 1030 - dont be late! I arrived on time and my key taken having called ahead to check and was advised it was on site. Some time later I was told the tyre had not arrived and to come in later in the day. The chap on the desk said he would call when it was there. He did not, I had to call again to confirm. I took two separate chunks of time off work to facilitate this. Sorry but not the best experience.

May 22, 2026
Protyre Autocare - Bridgend Princes Way logo

Reply from Protyre Autocare - Bridgend Princes Way

Dear John,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Quick and professional

So easy to make an appointment, they also changed it for me so I could be seen earlier. The service was quick, professional and great update on the condition of my other tyres too.

May 20, 2026
Rated 3 out of 5 stars

Tyres were competively priced

Tyres were competively priced, but despite bing booked in for 8.30am it was over an hour before my car was brought into the workshop due to staff shortages.

May 20, 2026
Protyre Autocare - Bridgend Princes Way logo

Reply from Protyre Autocare - Bridgend Princes Way

Dear David Beech,

Thank you for taking the time to share your feedback with us.

We can confirm that the Area Manager has been notified of this matter and they will make contact with you in due course to discuss your experience further.

We apologise for any inconvenience caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

help at last minute

Going abroad I thought I should check the tyres even though they looked ok. I just turned up and I was fitted in and indeed I needed a tyre and tracking. Next time I will book in plenty of time. Staff were good as was the price

May 11, 2026
Protyre Autocare - Bridgend Princes Way logo

Reply from Protyre Autocare - Bridgend Princes Way

Hello Robert,

We are so glad we could assist with your tyre and tracking needs before your trip abroad. It's wonderful to know our team in centre provided good service and that you found our pricing good. We appreciate your positive feedback and look forward to your next visit!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

The young lady who was assigned to the…

The young lady who was assigned to the repairs kept me informed of progress and options on a frequent basis

May 18, 2026
Protyre Autocare - Bridgend Princes Way logo

Reply from Protyre Autocare - Bridgend Princes Way

Hello Chris,

We're so happy to hear our team in centre kept you well-informed throughout the repair process. Thank you for sharing your positive experience!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Very helpful and professional staff.

I received a really great service from all of the staff at Protyre. Unfortunately it was not a straight forward tyre replacement job and it turned into a lot more but the staff were very quick to assist and look at how to resolve the problems which helped out a lot. I still needed the car for work and we found a solution that worked for all parties. Highly recommend.

May 13, 2026
Rated 5 out of 5 stars

One of the friendliest and helpful garages

I had a last minute appointment to have 2 tyres changed and Katie was amazing in helping me find budget friendly tyres and sorting out a time. The service was fast and everyone was so friendly. After my tyres i had a little confusion and called up, Katie answered and was able to help me understand how my tyres were changed. All staff were friendly especially Katie and i appreciate all of their help. :)

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I’ve been using this particular tyre centre even before it was ProTyre, when it was Celtic Tyres. The service has always been fantastic, but now it’s even better. Price of tyres was brilliant. The guys worked together to fit the new tyres, and were very chatty and friendly. Finally the tracking was completed to perfection. All in all an awesome job. Cheers 💪🏻👍🏻😀

May 6, 2026

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