Protyre Autocare - Bristol Church Road Reviews 

1,462
TrustScore 4.5 out of 5

4.6

27 - 31 Church Road, Lawrence Hill, BS5 9JJ Bristol, Bristol, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Been using protyre for a while now for tyres. Not used any of their other services yet but would have no hesitation in doing so. I am particularly impressed by their consistency and quality with wheel... See more

Company replied

Rated 5 out of 5 stars

Had a problem with a screen message referring to 'Wheel sensors not detected ' on my Ford Fiesta 1.0 ecoboost. Tried to reset myself, but still showing the information. Went to Church Road branch in B... See more

Company replied

Rated 5 out of 5 stars

The Protyre staff were excellent, agreeing to book my car in for MOT and brakes work at very short notice after I couldn't get the car in anywhere else.

Rated 5 out of 5 stars

The service is not only great, but also attentive, caring and efficient! Would recommend any day. Fast work and great customer service

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 27 - 31 Church Road, Lawrence Hill, BS5 9JJ, Bristol, Bristol, United Kingdom

  • 0117 9540123

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,462)

34,004 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent MOT service

Managed to book my MOT twice online on 2 consecutive days. Had no idea I'd done this until Dave rang me on the morning of the 2nd one and asked if I really wanted a second MOT doing and if not he'd action a refund. They could have said nothing and treated it as a no-show - thank you Dave, your kindness was both noteworthy and appreciated.

July 21, 2025
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 1 out of 5 stars

I book for tyres checked

I book for tyres checked
Nothing done when i left i have to top up all 4 my tyress
I wonder what they are checking
Second my brakes all are ok good to drive
They told me i need to change asap
False report

July 21, 2025
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Dear Abdulgani,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Great service…

I'd arranged to have a tyre fitted at 11.00 , I arrived 20 minutes early, I was asked if I wanted to wait, my tyre was fitted and i was on my way before my appointment time. Great service

July 18, 2025
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Mike,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

The staff members was all very friendly…

The staff members was all very friendly helpful and very quick in dealing with my situation of needing a new car battery as the seven year old car had it’s original battery from new which was well over due for replacing.
So all in all trusted company

July 16, 2025
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Collin,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Arrived in Bristol from Buckinghamshire…

Arrived in Bristol from Buckinghamshire to try and start my daughter's car which I was only able to do with a jumpstart device. Took it to Protyre and the staff quickly identified it as the battery only and not an alternator issue. Although they didn't have a replacement battery in stock, to avoid leaving the car with them overnight they quickly arranged to get one and installed it that same afternoon together with a replacement auxiliary belt ensuring I could return the car to my daughter for her work and I could return to Buckinghamshire in the knowledge that all was now well. A very pleasant and helpful front counter staff gentleman (sorry I can't recall his name) despite him clearly being extremely busy. Thank you.

July 14, 2025
Unprompted review
Rated 3 out of 5 stars

Review

I had an appointment for 12.30, but the work started only at 1pm. After the service, the mechanic said there is a problem with the compressor or the condensor, unable to specify which one exactly is not working.

July 14, 2025
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Dear Mr Sky,

Thank you for leaving us a review and we are sorry to hear that you did not have a positive experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Staff very polite and swift in caring …

Staff very polite and swift in caring out the work on my car

July 2, 2025
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Marina,

We appreciate you sharing your feedback. We're happy to hear our team was polite and swift in completing the work on your car.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great service and honest

I’ve had both my cars MOT’s carried out the team at Protyre church Road and the service was absolutely outstanding. Also had two tyres and 4 TPMS fitted and would recommend the team to anyone.

June 16, 2025
Rated 5 out of 5 stars

A wonderful experience

It was quite a wonderful experience, being in the reception as a customer I felt valued and cared for. Their communication is clear and concise leaving no vacuum for misunderstanding and confusion. I really liked their honesty and sincerity as they talked me through what was wrong with my car and what needed to be done. These people are not like others who only care for their benefits and how to make money, but Protyre’s staff actually treats customers so humanely and professionally. I am happy finding these individuals and hopefully be their forever client. I wish them nothing but good luck for their awesome work, open and honest attitudes.

July 2, 2025
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

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