Protyre Autocare - Canterbury Reviews 

847
TrustScore 4.5 out of 5

4.7

Unit 2B Broadoak Trading Estate, Broadoak Road, CT2 7PX Canterbury, Kent, GB


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Rated 5 out of 5 stars

Protyre have taken over this garage so I’ve never used them before. I was very impressed with the service I received from Luke. Turned out I had a bald tyre and a slow flat tyre 😀. He sorted it ou... See more

Company replied

Rated 5 out of 5 stars

I had a very flat tyre very close to the Protyre premises. The member of staff I spoke to was friendly and efficient and extremely helpful. He went over and above the call of duty, keeping my car ove... See more

Company replied

Rated 5 out of 5 stars

I've used Protyre Canterbury many times over the years and on every visit I've had excellent service. Their technicians are knowledgeable and take pride in the standard of their work. The lads on Re... See more

Company replied

Rated 5 out of 5 stars

Very professional and helpful to me.I even had coffee brought to me whilst I was waiting for my car to be sorted.the guys had a little problem with their machine but was soon sorted as a retired engi... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 2B Broadoak Trading Estate, Broadoak Road, CT2 7PX, Canterbury, Kent, United Kingdom

  • 01227 455548

4.7

Excellent

TrustScore 4.5 out of 5

847 reviews

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4.7

All reviews

(847)

35,548 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you for helping me out when I had…

Thank you for helping me out when I had a flat tire when I was due to set off to Le Mans for the 24hr you provided me with great service and I managed to catch a slight later than scheduled ferry I had a really great time thanks to your excellent customer service

June 17, 2026
Protyre Autocare - Canterbury logo

Reply from Protyre Autocare - Canterbury

Hello Matthew,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Canterbury branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

What a great place to have tyres…

What a great place to have tyres fitted. Staff are extremely friendly and helpful and they will find an amazing deal on tyres for you. The coffee machine in the lovely waiting room (where you can also view your car on screen) is super easy to use, delicious and free! Bonus! Try this place, I`m sure you won`t be disappointed.

June 16, 2026
Unprompted review
Protyre Autocare - Canterbury logo

Reply from Protyre Autocare - Canterbury

Hello Rebecca,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Canterbury branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service and superb customer…

Great service and superb customer relations
MOT tester very thorough

June 12, 2026
Protyre Autocare - Canterbury logo

Reply from Protyre Autocare - Canterbury

Hello John and Katy,

We are delighted to hear you received great service and superb customer relations from the team in centre. We appreciate your positive feedback!

Best regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

Tyre was damaged on fitting

Tyre was damaged on fitting. When reported next day they tried to blame fault on manufacturer and offered no support leaving me with a huge bulge on tyre and not safe to drive.

June 12, 2026
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Reply from Protyre Autocare - Canterbury

Dear Roy Steer,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

Kind regards,
Eddie
Customer Care - Protyre

Rated 2 out of 5 stars

It took 1hr 40 minutes to regas the air…

It took 1hr 40 minutes to regas the air con. Staff were friendly.

June 12, 2026
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Reply from Protyre Autocare - Canterbury

Dear ICTS ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Canterbury branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Very good service

Very good service, very polite & Called me prior to visit to inform me that the work would be delayed as they were waiting for a delivery. Phoned when job was complete to let me know my car was ready to be picked up.

June 3, 2026
Protyre Autocare - Canterbury logo

Reply from Protyre Autocare - Canterbury

Hello,

Thank you for taking the time to share your positive feedback!

We are delighted to hear that you were kept informed about the delay and that the team in centre communicated effectively regarding your car's readiness. We appreciate your kind words about our service.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent service from Protyre

Excellent service from Protyre from start to finish. They went above and beyond to help me and made the whole experience stress-free. The waiting area was lovely and clean, which is quite rare to find, and I was even offered a nice hot drink while I waited. Fantastic customer service, friendly staff, and I would highly recommend them. Thank you again!

June 4, 2026
Unprompted review
Protyre Autocare - Canterbury logo

Reply from Protyre Autocare - Canterbury

Dear Danielle Bibi,

Thank you for taking the time to share your really positive feedback!

We are so pleased to hear you had an excellent experience and found our customer service to be fantastic.

It's wonderful to know you appreciated the clean waiting area and the hot drink.

We are delighted that we could make your experience stress-free at our Canterbury branch.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Had my car mot today I had too give it…

Had my car mot today I had too give it 5 stars as the staff was very efficient, lovely clean waiting room with lovely coffee on hand, a tv where you watch your car having it’s mot, went above my expectations will definitely use them again and a good price for the service I received

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Being able to book an MOT check at very…

Being able to book an MOT check at very short notice. Inspection was handled within five minutes of dropping the car off and completed in 45 minutes. The cost of £34 approx was half that quoted by the car’s brand service facility where I was told the car would need to be left all day. No brainer to use protyre again.

May 8, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. I needed my wheels balancing before I went on holiday and they fitted me in the next day. Also they’re really friendly and helpful. Just the best!

May 9, 2026
Rated 1 out of 5 stars

Not happy with service.

Not happy with service.
Aircon still not working.
Can't get it sorted out.

May 4, 2026
Protyre Autocare - Canterbury logo

Reply from Protyre Autocare - Canterbury

Dear Kim Brooks,

We're sorry to hear that your aircon is still not working. We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Fantastic

Luke was great. Very helpful and very good with his advice as to what tyres to buy. Price was good and service excellent. Would recommend and will use them again.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I feel the whole team went above and beyond to get me the result I needed.

Luke is a very good communicator! His friendliness and warmth made the experience with Protyre for me and I would certainly go back for further work. What turned out to be quite an expensive repair job was thoroughly talked through with me so (as someone with limited car knowledge) I understood what led to the issues and how to avoid them in the future. The initial quote price was also honoured even when a few other issues arose which is much appreciated. I feel the whole team went above and beyond to get me the result I needed.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Nothing short of excellent!

Got a tyre from here last week, the service was so good I cancelled my MOT with BMW to book it in with the guys at protyre Canterbury (and they were cheaper!). Great atmosphere and chat, Luke was particularly welcoming. Best part is they didn’t try and squeeze money out of me, especially being a young female!
I will be booking any work my car needs doing in with Treadmark Canterbury, would fully recommend!

April 28, 2026
Unprompted review

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