Protyre Autocare - Cardiff Brindley Road Reviews 

660
TrustScore 5 out of 5

4.9

Brindley Road, off Penarth Road, CF11 8TX Cardiff, Cardiff, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I popped into the location expecting to make an appointment, and was pleasantly supprised they took the car straight in and made the adjustments necessary in less than 15 minutes. I was leaveing in ap... See more

Company replied

Rated 5 out of 5 stars

Excellent service as usual, short notice tyre replacement due to nail being found during MOT at BMW. Lower cost than BMW, prompt and efficient service. Would certainly recommend to any friends or fami... See more

Company replied

Rated 5 out of 5 stars

Been a regular at Celtic tyres for the past 40+ years. Always good service and keen pricing — would recommend 👏👍

Company replied

Rated 3 out of 5 stars

Great staff and good service in general but nearly totally let down this recent bank holiday. Unfortunately Google and their website all stated it was open but it was fully shut when I arrived. Other... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Cardiff Brindley Road

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Brindley Road, off Penarth Road, CF11 8TX, Cardiff, Cardiff, United Kingdom

  • 02920 221201

4.9

Excellent

TrustScore 5 out of 5

660 reviews

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4.9

All reviews

(660)

33,058 reviews in the last 12 months

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Rated 3 out of 5 stars

Good service eventually

Great staff and good service in general but nearly totally let down this recent bank holiday. Unfortunately Google and their website all stated it was open but it was fully shut when I arrived. Other customers also waiting who fell foul of this error. I had confirmation texts and email confirmation and fully paid in advance for a tyre change but even though the Brindley Road branch had a banner specifically saying they were open 9-4 on Monday 4th they were completely shut. I’ve since had a reply saying they’re going to speak to their communications team and website team, but realistically their system needs to be updated to NOT allow work to be booked in on days they’re clearly not there. How stupid. Many thanks to the team though for organising the work to be done at their Clive Street garage so promptly and hassle free. Big thumbs up to mechanic Phil there for reassuring me and giving me confidence to get back on the road safely and drive my family to West Wales on our holiday.

May 11, 2026
Protyre Autocare - Cardiff Brindley Road logo

Reply from Protyre Autocare - Cardiff Brindley Road

Dear Julian,

Thank you for bringing this to our attention. We are sorry to hear that this has happened.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 2 out of 5 stars

Tyres

On arrival we were notified that our tyres had not arrived. Even tho we had placed the order 3 days earlier.

When tyres did arrive 2 hours later, the staff at Cardiff did an amazing job.

January 7, 2026
Protyre Autocare - Cardiff Brindley Road logo

Reply from Protyre Autocare - Cardiff Brindley Road

Dear Glyn Edwards ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Cardiff Brindley Road branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. I needed tyres and 4 wheel alignment. They couldn’t beat a price I had on tyres but were very accommodating to do the 4 wheel alignment straight after the tyres were fitted as that place were not able to offer the service. When speaking on the phone they walked me through the possible costs and said any difference would be spoken about on the day before doing the work. On the day, I turned up and was warmly welcomed by the chap in the office who took my keys from me. When the car was being worked on he explained the process and numbers they were seeing on screen. I felt very informed and came away with a better tracking car and knowledge of what it all means. They also gave me details of where to get an alloy repair done as that was needed too. All round great guys, great service and a great price too. Couldn’t be happier!

January 10, 2026

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