Booking really easy over the Internet,booked for 08.30 had to wait around ten minutes due to other customers waiting but overall great service hassle free lovely people to deal with,only waited hour,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered online and received a fantastic priced quote. Called into Carlisle depot and was turned around in under 15 mins. Excellent value and customer service.
Company replied
Efficient service, tyres were in stock to be fitted and there wasn't too long to wait. The wheel balancing was accurate, not everyone manages this first time. A minor point was that the VAT invo... See more
Second time coming here, Great service from start to finish. The team were friendly, knowledgeable, and got my tyres sorted quickly at a fair price. Everything was explained clearly, and the work was... See more
Company replied
Company details
About Protyre Autocare - Carlisle Broadway
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
88 Kingstown Broadway, Carlisle, CA3 0HA, Carlisle, Cumbria, United Kingdom
- 01228 529656
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
booked a time slot- 8-30
booked a time slot- 8-30, when I arrived I was told 8-30 was a drop off time and not a fixed start time work started on time after complaining , otherwise all O.K
May 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Booking process easy and price…
Booking process easy and price reasonably competitive. On the day it took a very long time beyond appointed time to start the job. 2 of 3 advisories were spurious and motivation behind them questionnable (E.g. Brake discs worn at 3000miles). Will avoid in future.
May 20, 2026
Reply from Protyre Autocare - Carlisle Broadway
Dear Stephen Halpin ,
Thank you for your feedback. We are sorry to hear that your recent visit to our Carlisle Broadway branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Easy to book an appointment online
Easy to book an appointment online, polite and friendly staff on reception and good communication
May 13, 2026
Tyres to suit you.us attention good…
Prompt courteous attention good facilities for customers.
May 13, 2026
Excellent service
Despite it being the Saturday of the Bank Holiday weekend and being a walk in the lads were brilliant and had two new tyres fitted in jig time. Excellent service, friendly and efficient team and a half decent freebie coffee! Thanks guys.
May 6, 2026
Excellent service and payment options
January 28, 2026
Amazing!!
They are always fantastic in here, fantastic service, staying longer than needed and being really understanding when things go wrong with your car.
May 2, 2026
perfect job
May 6, 2026
Very helpful and understanding service…
Very helpful and understanding service and staff .
May 4, 2026
Mot, and brake fluid change
Booking online, good price, and kept informed, initially was told a lower foglight was not working, but when I got there to collect car, they had got it working, some garages would have wanted to fit a replacement.
April 29, 2026
Excellent customer service from Phil
Excellent customer service from Phil!
We had a slow puncture and tried to get this fixed at another garage in Carlisle without success together with a great deal of frustration. We should of gone to Gates Tyres as we have done previously. Problem was fixed within half an hour - Thank you Phil for your professionalism and great customer service.
May 1, 2026
Unprompted review
Appointment times pointless
For the second time, car wasn't looked at for over an hour after booked time. Was told 3 vehicles booked online at same time and I was after them. I too booked online, 2 days previously.2 tyres, left at 5pm! So a 3.30 appointment ended up with me leaving as the last customer of the day. Previous time they 'forgot' my car, so another hour+ delay. Needs sorting.
April 17, 2026
Unprompted review
Reply from Protyre Autocare - Carlisle Broadway
Dear Janine Maidwell,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Very quick professional service,
April 15, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.