I've been to Gates Tyres a couple of times for my car both times they were great the staff seem like a good bunch and very reasonable. The receptionist said they would charge the original price for my... See more
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Booking really easy over the Internet,booked for 08.30 had to wait around ten minutes due to other customers waiting but overall great service hassle free lovely people to deal with,only waited hour,... See more
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The communication with Craig was much appreciated . I felt he did his absolute best . Despite my vehicle failing it’s MOT and costing more that I hoped he kept me informed and I was still able to get... See more
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Second time coming here, Great service from start to finish. The team were friendly, knowledgeable, and got my tyres sorted quickly at a fair price. Everything was explained clearly, and the work was... See more
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Company details
About Protyre Autocare - Carlisle Broadway
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
88 Kingstown Broadway, Carlisle, CA3 0HA, Carlisle, Cumbria, United Kingdom
- 01228 529656
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Car brought to the door
Booked and paid online, tyres fitted and car brought to the door.
July 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Carlisle Broadway
Hello Joanne,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The communication with Craig was much…
The communication with Craig was much appreciated . I felt he did his absolute best . Despite my vehicle failing it’s MOT and costing more that I hoped he kept me informed and I was still able to get my car back on same day . Thank you
July 29, 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Ann,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Lovely staff
I've been to Gates Tyres a couple of times for my car both times they were great the staff seem like a good bunch and very reasonable. The receptionist said they would charge the original price for my tyres as they didn't have the ones I got last time in stock which was very considerate. I really valued their service and will be going back for sure!
July 27, 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers. We are delighted to hear that you are happy with the service you received from the team at Carlisle.
Best regards,
Eddie
Customer Care - Protyre
Friendly staff and although my booking…
Friendly staff and although my booking was late starting, the job was done quickly.
July 27, 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Edward,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Always get excellent service and very…
Always get excellent service and very knowledgeable staff
July 27, 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Broadway
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
My car needs tyres next £180 each they’ve no chance
I phoned for motorcycle tyres having a Honda Goldwing trike.On taking it in to have 2tyres fitted £160 I was told they couldn’t touch it they didn’t know how they would jack it up I told them how I did it( no thank you),they didn’t have anyone who could ride it into the workshop I told them I would ( no thanks I wasn’t allowed)I should then have said ok I’ll ride to the entrance and they could take the wheels off there and take inside to fit new tyres but I didn’t silly me so I said I’ll take it home take the wheels off and bring them back in the car.Got home said never mind and went elsewhere gain to me tyres cheaper loss for Gates £160 and future custom.Health and Safety at work at it’s best I had the same problem in Emergency Services before I Retired.mike graham.
July 23, 2026
Unprompted review
Reply from Protyre Autocare - Carlisle Broadway
Dear Michael Graham,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Great service
Booking really easy over the Internet,booked for 08.30 had to wait around ten minutes due to other customers waiting but overall great service hassle free lovely people to deal with,only waited hour,have bought from these guys before and will continue to use them and have and will highly recommend
July 22, 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Karen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient service by Gates tyres…
Very efficient service by Gates tyres at Kingstown Broadway.
July 22, 2026
Was looking for fitted on the day but…
Was looking for fitted on the day but couldn't find suitable there anywhere had to wait a couple of days price was good they look great and service was excellent quoted one hour and delivered right on time
Would definitely use again
July 22, 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle Broadway branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Much improved since my last visit.
July 15, 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Gina,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Efficient service
Efficient service, tyres were in stock to be fitted and there wasn't too long to wait.
The wheel balancing was accurate, not everyone manages this first time.
A minor point was that the VAT invoice didn't exactly match the online card payment amount being a few pence out in both the total and VAT amounts
July 13, 2026
Great team at Gates Tyres!
The team at Gates Tyres as always were great in replacing my 4 x tyres. Good comms and met the appointment time as well. All done in under an hour! Many thanks!
A+++++
July 13, 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Mark,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Broadway
Hello Alexander,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Broadway
Hello Thomas,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Same cat that failed MOT with yours…
Same cat that failed MOT with yours passed somewhere else without me doing anything extra, seems baffling... can't jaut get my head around it.
July 6, 2026
Reply from Protyre Autocare - Carlisle Broadway
Dear Mr Osunneye,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Good communication and service
Good communication and service. I’ve used Protyre for years for tyres and servicing
July 8, 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Christopher,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Broadway
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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