Protyre Autocare - Chippenham Reviews 

1,733
TrustScore 4.5 out of 5

4.6

Bath Road Industrial Estate, Chippenham, SN14 0AB Chippenham, Wiltshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have used the Chippenham branch for over 10 years. These guys work really hard. I’ve always had excellent advice and service. As a lone female I never feel patronised or ripped off. Pricing is great... See more

Rated 5 out of 5 stars

Having had my AC regassed, there was a technical issue with taking payment. I was allowed to leave with my vehicle without making payment. I did return after the weekend and made full payment. I found... See more

Company replied

Rated 5 out of 5 stars

Booked for a service followed by a MOT. On advice four new tyres were fitted and balanced followed by a wheel alignment. As always advise is genuine and respectful. Everything has been executed with c... See more

Company replied

Rated 4 out of 5 stars

Fast on-time tyre replacement at a competitive price. A couple niggles: - as a walk-in customer, none of the offers were available, so I had to book on-line for a later time-slot. - I could only p... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Bath Road Industrial Estate, Chippenham, SN14 0AB, Chippenham, Wiltshire, United Kingdom

  • 01249 652170

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,733)

34,155 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient & friendly

As always, efficient & friendly. It was early morning, so not busy, but sorted my puncture very quickly & got me back on the road.

November 25, 2025
Protyre Autocare - Chippenham logo

Reply from Protyre Autocare - Chippenham

Hello Mrs Ditte​,

We would like to thank you for sharing your feedback regarding the service you received at our Chippenham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Chippenham logo

Reply from Protyre Autocare - Chippenham

Hello Tim,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

The staff were knowledgeable and…

The staff were knowledgeable and friendly and the work was completed quickly and efficiently with no problems!

November 26, 2025
Protyre Autocare - Chippenham logo

Reply from Protyre Autocare - Chippenham

Hello Ed​,

We would like to thank you for sharing your feedback regarding the service you received at our Chippenham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars

Service was good

Service was good, not too long waiting and fitters were helpful in answering questions. Online prices not always the same as third party suppliers but branch will usually match so I call for a personal service

November 18, 2025
Rated 5 out of 5 stars

Easy to book online, clear costs outlined on website. Polite service.

It was easy to book the service and MOT online and payment was made at the time of booking. It was all done on the day and was as expected with no hidden surprises and I got a call when it was ready. My only issue was the timing I booked was 10.30 and expected about three hours for the MOT + Service, per the online instruction, but when I turned up (early) I was told my car would be MOT'd at 12.30 and so wouldn't be available til 4 pm, which affected my plans. Steve the manager has subsequently rung and apologised as this has highlighted a problem with the online booking system which they will address for future bookings. He was very sympathetic and it clearly shows that their customers matter, so I'll be happy to book again

November 22, 2025
Rated 5 out of 5 stars

After being let down on an appointment…

After being let down on an appointment with Kwik-shit I called pro tyre chippenham in a desperate situation. Couldn’t be more helpful. Told to go to branch straight away, politely greeted, instantly sorted and a great choice of tyres. I won’t now be going anywhere else

November 26, 2025
Rated 5 out of 5 stars

New tyres go to Protyre

Everyone was very helpful and kind. Thank you

November 19, 2025
Protyre Autocare - Chippenham logo

Reply from Protyre Autocare - Chippenham

Hello Mrs Jones,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Chippenham logo

Reply from Protyre Autocare - Chippenham

Hello Nick,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

Very efficient, and great service as always. Good prices for tyres.

November 19, 2025
Protyre Autocare - Chippenham logo

Reply from Protyre Autocare - Chippenham

Hello Charlie,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Dealt with my punctured tyre straight…

Dealt with my punctured tyre straight away.very professional service

November 19, 2025
Protyre Autocare - Chippenham logo

Reply from Protyre Autocare - Chippenham

Hello Kevin,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

Insane prices, dishonest.

Quoted me a figure through the roof to fix my car and MOT, went do a different place after and got it done for over 1k less, not going back again.

November 19, 2025
Protyre Autocare - Chippenham logo

Reply from Protyre Autocare - Chippenham

Dear Customer,

Thank you for notifying us of your concerns regarding the quoted cost. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great job ,thankyou.

They always do a great job and explain everything they do it have done .Always very polite and helpful.wouldn't go anywhere else.

November 17, 2025
Protyre Autocare - Chippenham logo

Reply from Protyre Autocare - Chippenham

Hello Miss Bevis​,

We would like to thank you for sharing your feedback regarding the service you received at our Chippenham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

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