Having had my AC regassed, there was a technical issue with taking payment. I was allowed to leave with my vehicle without making payment. I did return after the weekend and made full payment. I found... See more
Company replied
Location
Switch locationBath Road Industrial Estate, Chippenham, SN14 0AB Chippenham, Wiltshire, GB
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I arrived 10 minutes before booking and they took my car in immediately and finished the work within an hour. My air conditioning works great it's been almost a week and I can t complaint. Job well do... See more
Company replied
Booked for a service followed by a MOT. On advice four new tyres were fitted and balanced followed by a wheel alignment. As always advise is genuine and respectful. Everything has been executed with c... See more
Company replied
Fast on-time tyre replacement at a competitive price. A couple niggles: - as a walk-in customer, none of the offers were available, so I had to book on-line for a later time-slot. - I could only p... See more
Company details
About Protyre Autocare - Chippenham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Bath Road Industrial Estate, Chippenham, SN14 0AB, Chippenham, Wiltshire, United Kingdom
- 01249 652170
4.6
Excellent
2K reviews
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Very good MOT experience
Everything happened on time and the mechanic was very helpful. The online booking and payment was very user friendly.
June 17, 2026
Reply from Protyre Autocare - Chippenham
Hello Sean,
We would like to thank you for sharing your feedback regarding the service you received at our Chippenham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Brilliant staff helpful and friendly…
Brilliant staff helpful and friendly explanation good will return and already recommend thank you
June 17, 2026
Reply from Protyre Autocare - Chippenham
Hello Cheryl,
We would like to thank you for sharing your feedback regarding the service you received at our Chippenham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great experience and service explained why what work needed to be done and did on the same day. Would recommend to anyone
June 15, 2026
Reply from Protyre Autocare - Chippenham
Hello Charl,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
On time working and good communication…
On time working and good communication at all times.
June 8, 2026
Reply from Protyre Autocare - Chippenham
Hello Mr Meynell,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Polite and helpful.service very good…
Polite and helpful.service very good .highly recommend.
June 8, 2026
Reply from Protyre Autocare - Chippenham
Hello Mr Williams,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Help me out of some issues with my car
Help me out of some issues with my car. Thank you 😊 great service!
June 2, 2026
Reply from Protyre Autocare - Chippenham
Hello Stacey,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyre supply and fitting was splendid…
Tyre supply and fitting was splendid but the aircon service was cancelled.No alternative booking was provided.
June 8, 2026
Poor Service and No Accountability
Poor Service and No Accountability
I booked an air conditioning regas with Protyre.
During the appointment, I was informed that an error had occurred during the regas process and that the machine had reported a failure on the low-pressure side of the system. I was also told that all of the refrigerant needed to be removed.
I arranged for the vehicle to be inspected elsewhere. I initially received advice that there appeared to be a blockage on the low-pressure side, which was believed to be linked to the failed regas attempt.
When I contacted the Protyre branch to explain the situation and requested that the issue be rectified, I was told that I would need to pay for a further diagnostic assessment. Given that the air conditioning was working before the regas attempt and the fault only appeared during and after the work carried out by Protyre, I found this response unacceptable.
To obtain an independent opinion, I subsequently took the vehicle to an air conditioning specialist for a full diagnostic assessment. Their testing found no fault with the air conditioning system itself. They also advised that they had seen other customers experiencing similar issues following visits to Protyre.
My main concern is not simply that a problem occurred, but that there appeared to be no willingness to investigate or resolve the issue without asking me to incur additional costs. Based on this experience, I cannot recommend Protyre for air conditioning servicing.
May 2, 2026
Unprompted review
Reply from Protyre Autocare - Chippenham
Dear customer,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Quick service I didn't have to wait
Quick service I didn't have to wait, the time booked was spot on... disappointed by the final checks before handing the keys back, my own purchased dust cap was missing with no dust cap in place. Should have a sign off before handing back, but overall a good service
June 5, 2026
Reply from Protyre Autocare - Chippenham
Dear Mr Paul Mills ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Chippenham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
MOT done
MOT done. Good price.Booked on line. Tested on time. Waited while it was done. Job done
June 3, 2026
I just find the guys a pleasure to deal…
I just find the guys a pleasure to deal with, very professional, always very accommodating and the prices are awesome.
May 25, 2026
I arrived on time for my appointment…
I arrived on time for my appointment but they didn't start on my car for 35mins and no apology was given for the delay. They were all chatting, laughing, vaping and checking their phones. I took the car and next day a light came on on the dashboard saying there was no pressure on one of the tyres. I checked the tyres and one was reading 39 instead of 32. I rang them but got no reply, I tried again the next morning but still no reply. I therefore rang the Bath branch who answered immediately and were so helpful. I took the car to them and they sorted the problems out at no extra cost. I can't thank them enough. Needless to say I will not be going back to the Chippenham branch again
May 20, 2026
Reply from Protyre Autocare - Chippenham
Dear Christine Oliver,
Thank you for bringing this to our attention. We are sorry to hear that you did not have a positive experience at our Chippenham centre.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Easy to book and efficient.
May 20, 2026
An unhappy customer!
The tyre fitting process and tyres were efficient and good (2xMichellin P4's). At the end the technician told me two tyre pressure sensors were not working, which I knew. On way home for an appointment checked tyre pressure sensors and all were non-functional. Went back next day and Manager (?) said that the two would be back functional when car next serviced. At service 2-3 months later the garage (Vauxhall) said that the two non-functioning sensors will not reset. Went back to Bathwick and Manager said to fix would cost me £440. I am not happy with Bathwick (Protyres)!
February 23, 2026
Unprompted review
Reply from Protyre Autocare - Chippenham
Dear Paul Heawood,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
I regularly use Protyre Chippenham
I regularly use Protyre Chippenham. Booked and paid for a replacement tyre online as the price was 10% less than quoted by the branch. Work completed very speedily.
May 15, 2026
Reply from Protyre Autocare - Chippenham
Hello Kevin,
We're so glad to hear you had such a positive experience with us and that your tyre replacement was completed speedily. Thank you for your continued custom!
Best regards,
Eddie
Customer Care - Protyre
Always very good service
May 15, 2026
Reply from Protyre Autocare - Chippenham
Dear Rosemary,
Thank you for taking the time to leave us this really positive feedback. We are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
We would love the chance to discuss your experience further with you, therefore we have notified the Area Manager of this, and they will make contact with you in due course.
Kindest regards,
Georgia
Customer Care - Protyre
I made a mistake by ordering the wrong…
I made a mistake by ordering the wrong sized tyre online. Luke pointed out my error the said he didn't have any of a similar tyre in stock. He then went above and beyond to get me refitted with the correct tyres without any hassle or fuss.....brilliant service ...I would recommend to anyone
May 4, 2026
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