Having had my AC regassed, there was a technical issue with taking payment. I was allowed to leave with my vehicle without making payment. I did return after the weekend and made full payment. I found... See more
Company replied
Location
Switch locationBath Road Industrial Estate, Chippenham, SN14 0AB Chippenham, Wiltshire, GB
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I arrived 10 minutes before booking and they took my car in immediately and finished the work within an hour. My air conditioning works great it's been almost a week and I can t complaint. Job well do... See more
Company replied
Booked for a service followed by a MOT. On advice four new tyres were fitted and balanced followed by a wheel alignment. As always advise is genuine and respectful. Everything has been executed with c... See more
Company replied
Fast on-time tyre replacement at a competitive price. A couple niggles: - as a walk-in customer, none of the offers were available, so I had to book on-line for a later time-slot. - I could only p... See more
Company details
About Protyre Autocare - Chippenham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Bath Road Industrial Estate, Chippenham, SN14 0AB, Chippenham, Wiltshire, United Kingdom
- 01249 652170
4.6
Excellent
2K reviews
Asks customers to review
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Very good
Very good, explained what was happening and were far quicker than i expected. Well done
January 30, 2026
May use AI-assist with repliesRead more
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Reply from Protyre Autocare - Chippenham
Dear Derrick Harrop-Williams,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
They were very uncooperative specially…
They were very uncooperative specially the guy was on reception
February 2, 2026
Reply from Protyre Autocare - Chippenham
Dear Mr Singh,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Great service and price
The guys were like a well oiled machine! Checked the TPMS sensors and found an old one inside one of the wheels. Very polite, very quick and the cheapest place I found for the tyres I wanted. I’m certainly going there again when I need new tyres.
January 28, 2026
Unprompted review
Price transparency.
I was quoted £45 for a wheel alignment but was charged £50. When I queried this later by phone was told that a £5 environment charge was automatically added to all invoices. Company policy apparently.
January 23, 2026
Reply from Protyre Autocare - Chippenham
Dear Mr Thomas ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our chippenham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent customer service
Excellent customer service, efficient and friendly. Thank you
January 14, 2026
Helpful Staff
Very pleased that my Tyre could be repaired, as it kept the cost down! Staff were friendly, but the waiting area could certainly do with being spruced up and the Toilets are obviously used by the workers, dirty with oil and grease.
January 26, 2026
Tyre changed and good advice
January 26, 2026
Great sevice and customer care.Very…
Great sevice and customer care.Very helpful and explain evverything.
January 21, 2026
Quick service ,friendly and efficient…
Quick service ,friendly and efficient staff .very good value for everything they check .will use again .
January 21, 2026
Update: now resolved following good customer service. Tyres did not arrive on the booked day
Update:
Now resolved following proactive customer service.
Tyres fitting was booked and paid for 4 days before appointment. Unfortunately the tyres were not delivered to the garage on the booked day and we had to come back the following day. Protyre are normally much better than this.
January 21, 2026
Reply from Protyre Autocare - Chippenham
Dear Andy W
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Chippenham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Booked in for MOT
Booked in for MOT, it failed, had to wait 4 days before it could be retested leaving me without a car. Guy on reception was very stressed, clearly needed some time off, not sure the company treats it's staff well or it's customers. Took the car elsewhere for the work to be done to speed up the process, was told it was failed unnecessarily on a tyre. Not sure I'd trust them to touch my car again. Still had to wait till the following week for a retest.
January 7, 2026
Reply from Protyre Autocare - Chippenham
Dear Lindsey Aurora,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
tyres and break pads …
They sorted my tyres and break pads
Very quickly and helpful
My name is Mrs Tracey Letheren not mr
January 19, 2026
Quick and professional!
I needed new tyres quickly and your staff were able to fit me in on a Saturday afternoon. Professional and friendly service.
January 14, 2026
Fast service in and out good prices and…
Fast service in and out good prices and using the booking system online was great aswell
January 14, 2026
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