All the staff were professional & friendly. A choice of tyres & cost were offered. Double checked everything after having on going problems with their tracking machines. Would highly recommend Denton... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Pulled into Dentons around 12:30 on Saturday they were closing at 1, we had a warning light on the dashboard relating to tyres, they quickly identified the issue of a broken sensor within rear tyre an... See more
Company replied
After complaint to Protyre Autocare Dumfries it was explained to me there had been a communication error between myself and the company. The manager contacted me and explained the error. I was then in... See more
Company replied
Great customer service. Would have given 5 stars but website didnt say the above branch couldn't do wheel alignment if my vehicle had lane assist. Would recommend a little astrix and further informati... See more
Company details
About Protyre Autocare - Dumfries
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Annan Road, Dumfries, DG1 3JX, Dumfries, Scotland, United Kingdom
- 01387 254433
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Thought the guys where very good and…
Thought the guys where very good and helpful ,friendly and chatty!
July 4, 2025
Reply from Protyre Autocare - Dumfries
Hello Mr Hillhouse,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Well organised
Well organised, sympathetic and friendly staff. Excellent quality of work and always willing to give good advice and help.
June 23, 2025
Reply from Protyre Autocare - Dumfries
Hello Lizbeth,
We appreciate you highlighting our team's helpfulness and the quality of our work. We're glad you had a positive experience and value your feedback!
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
It takes some of the pain out of the…
It takes some of the pain out of the purchase when the work is carried out with Protyre’s efficiency.
June 17, 2025
Great service and price
Tyres were ordered and appointment for fitting given. Friendly and efficient service. Thanks
June 14, 2025
Very good service
June 16, 2025
Very helpful staff Very good service
June 6, 2025
Reply from Protyre Autocare - Dumfries
Hello Shirley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Honesty pays
Credit where it's due. On two previous occasions they told me that I didn't quite need my front tyres changed yet. This was after I had been told I needed them changed by by a multinational company, also in Dumfries. Honesty pays and I have now had them changed at Dentons. Customer receptionist was excellent.
June 11, 2025
Efficient service
2 visits this week and the lovely staff had both vehicles sorted quickly.
Wouldn’t go anywhere else for tyre service.
June 9, 2025
Reply from Protyre Autocare - Dumfries
Dear Mr Gilmour,
We're happy to hear that our team provided you with prompt service for both vehicles. We appreciate you choosing us for your tyre needs and thank you for your feedback.
Best regards,
Eddie
Customer Care - Protyre
Very knowledgeable helpful
Very knowledgeable helpful. Dealt with them before and had no problems. Always go to them regarding tyres.
June 4, 2025
Excellent service and price
Excellent service and price, very helpful staff
June 5, 2025
Unprompted review
Tryetastic
What a great service had problems with computer on progress site always saying error with registration plate so knew what tyres I wanted . Went in seen Kevin had a discussion on miles per Yr I do etc and decided to go medium range with fallen all season tyre got 4 sorted for the following day went in at time arranged job done half an hr later great service
May 28, 2025
Really helpful,friendly and…
Really helpful,friendly and efficient.Would definitely recommend.
May 28, 2025
Very organised reception and efficient…
Very organised reception and efficient service. Would have given 5 if the guy had double checked my tire pressures.
May 28, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.