All the staff were professional & friendly. A choice of tyres & cost were offered. Double checked everything after having on going problems with their tracking machines. Would highly recommend Denton... See more
Company replied
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See what reviewers are saying
Pulled into Dentons around 12:30 on Saturday they were closing at 1, we had a warning light on the dashboard relating to tyres, they quickly identified the issue of a broken sensor within rear tyre an... See more
Company replied
After complaint to Protyre Autocare Dumfries it was explained to me there had been a communication error between myself and the company. The manager contacted me and explained the error. I was then in... See more
Company replied
Great customer service. Would have given 5 stars but website didnt say the above branch couldn't do wheel alignment if my vehicle had lane assist. Would recommend a little astrix and further informati... See more
Company details
About Protyre Autocare - Dumfries
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Annan Road, Dumfries, DG1 3JX, Dumfries, Scotland, United Kingdom
- 01387 254433
4.8
Excellent
1K reviews
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The arrangement was handled very…
The arrangement was handled very efficiently and in a helpful way by the lady in reception
May 26, 2025
May use AI-assist with repliesRead more
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First class service from Kevin
Following conversation with manager Kevin
All issue’s completely resolved
Restoring my faith in dentons tyre service
Many thanks
Stuart.
May 20, 2025
Reply from Protyre Autocare - Dumfries
Dear Stuart,
Thank you for leaving us a review, and we're sorry to hear that you were not happy with the customer service received at our Dumfries centre.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Tracking issues
Took my daughters car in to get Tracking done as this had supposedly been done elsewhere, staff couldn’t have been more helpful, from releasing seized parts ( now I know it wasn’t done elsewhere) and rectifying the tracking my daughter now feels safe in her car Thank you Team Dumfries
May 21, 2025
Arrived early and asked for an…
Arrived early and asked for an alignment to be done also. Got on with replacing the tires and the alignment straight away, no fuss, no hassle. Didn't take long and I was soon on my way.
May 19, 2025
Protyre employees are very pleasant and…
Protyre employees are very pleasant and polite, they checked my back tyres as well as changing my front 2. The done the tracking on my car and then brought the car back to me. The guy did a great job and cleaned the slick of my tyres unlike some places where your left with goo around your tyre and alloy. Only downside was my appointment was 11am but due to a bank Holiday the day before my tyres were due in with there 11.30am delivery not there fault more of a computer error. Would definitely recommend.
May 14, 2025
Booked on line great savings quick…
Booked on line great savings quick service everyone was pleasant
May 14, 2025
Good service provided as usual with…
Good service provided as usual with staff being very friendly and helpful. Don't go anywhere else than the Dumfries Branch
May 14, 2025
Straightforward and easy booking…
Straightforward and easy booking system.
Spot on service from the Dumfries team.
May 14, 2025
Aa a single woman new to the area
Aa a single woman new to the area, I must admit I was abit nervous about getting tyre's, but as it turns out,there was absolutely no need , what a warm and friendly bunch of lads, I was made to feel welcome and comfortable.. they were helpful and informative, and the service was great, I didn't have to wait long atall..I will be using them in the future and tell my friends to use them aswell.. perfect.
May 2, 2025
just the way everything went very happy…
just the way everything went very happy with the service
May 9, 2025
Receptionist was very good
Receptionist was very good, tyres done without too much waiting about.
April 30, 2025
Great service took my car earlier than…
Great service took my car earlier than asked even when short staffed. Great job and quality
April 30, 2025
Reply from Protyre Autocare - Dumfries
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Helpful and fast
Helpful and fast. I was told there might be a wait of 40 minutes but it turned out to be about 15. They suggested the best tyre and it wasn’t the most expensive.
April 25, 2025
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