Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... See more
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Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... See more
Shopped around for decent tires and these were great for price and availability. Also got front tracking done for half price. Impressed with the service although I did get a puncture before i got home... See more
Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... See more
Company details
About Protyre Autocare - Durham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Pit Lane, Newton Hall, DH1 5HH, Durham, United Kingdom
- 01913 757444
4.6
Excellent
668 reviews
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Really friendly and helpful staff
Really friendly and helpful staff, explained everything.
December 17, 2025
Staff were excellent
Staff were excellent, I arrived on time by appointment, they knew who I was and the tyres which had to be fitted straight away.
The garage was rather busy and so running a little behind time for which the manager apologised.
It wasn't long before my car was taken in, the new tyres fitted and the wheels swapped front to back as I had requested, which was FOC.
All together first class, will use again and I have already recommended Protyre to a friend.
December 3, 2025
Great guys working flat out at this…
Great guys working flat out at this location. They deserve recognition for their hard work and professionalism.
December 3, 2025
May use AI-assist with repliesRead more
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The staff were friendly and helpful but…
The staff were friendly and helpful but had to return vehicle as a part of the repair had to be corrected however it was sorted straight away
labour rates are also higher than other garages but nature of fault limited the distance I could travel and protyre was the closest garage
generally good for tyres exhaust but due to labour rates charge would think twice about using for other major repairs
December 1, 2025
Reply from Protyre Autocare - Durham
Dear Customer,
Thank you for taking the time to share your feedback.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent service provided
November 28, 2025
The good advice given after my work was…
The good advice given after my work was completed
November 26, 2025
Very professional from start to finish
Very professional from start to finish. Very happy with my new tyres which were fitted , was contacted as soon as job completed, pleased with them
November 26, 2025
All good bargain winter tyres fitted…
All good bargain winter tyres fitted just in time for our first snow 👍
November 24, 2025
Fixed the exhaust one week then had a…
Fixed the exhaust one week then had a defect on the mot this week, they changed the brake discs and pads last year, told me this year they needed changing again or it would fail the MOT, only when I raised it did they say it was suddenly under warranty! Not a good experience at all!
October 31, 2025
Reply from Protyre Autocare - Durham
Dear Michael Fox-Watson
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Durham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent timing
Excellent timing, standard of work and advise of costs. Delivered on time.
November 10, 2025
Would recommend
Great service took care of when Changing my tyres didn’t scratch or damage my rims. My car key broke while it was at the garage and they replaced it for me free of charge. Over all great experience
November 5, 2025
Fast efficient and friendly
October 29, 2025
Fix the fault on my car
Fix the fault on my car. What more can I ask for. All the staff were
very professional and helpful
October 27, 2025
Reply from Protyre Autocare - Durham
Hello Simon,
We're happy to hear that our team in centre fixed the fault on your car and that you found them professional and helpful. Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Incorrect tyres fitted and poor alignment
Booked in for new tyres and wheel alignment, explained steering wheel would need to be centred before alignment. Collected car and car was pulling more then when dropped off. I returned and offered a refund which after 2 weeks still hasn’t arrived. Called and left a voicemail but still no call back or refund. Incorrect tyres fitted ordered 225/45/18 but upon inspection when getting home have had 215/50/18 fitted again tried to call had to leave voicemail but no call back or refund.
October 11, 2025
Reply from Protyre Autocare - Durham
Dear Mr Gilchrist,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Durham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
New tyres
Popped in while shopping for 2 new tyres, all sorted in half hour. Friendly guy on reception.
October 22, 2025
Reply from Protyre Autocare - Durham
Hello Shirley,
We would like to thank you for sharing your feedback regarding the service you received at our Durham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Durham
Hello Mrs Oliphant,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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