Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... See more
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Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... See more
Shopped around for decent tires and these were great for price and availability. Also got front tracking done for half price. Impressed with the service although I did get a puncture before i got home... See more
Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... See more
Company details
About Protyre Autocare - Durham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Pit Lane, Newton Hall, DH1 5HH, Durham, United Kingdom
- 01913 757444
4.6
Excellent
668 reviews
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Professional courteous staff
Professional courteous staff
Tyres fitted in a timely manner.
October 22, 2025
Reply from Protyre Autocare - Durham
Dear David,
We appreciate you taking the time to leave us this great review.
We're happy to hear that our team at our Durham branch was professional and courteous, and your tyres were fitted quickly!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Good service
Good service. Jack booked me in quickly and kept me informed of progress.
October 7, 2025
New tyres
Booked new tyres online and found them to be cheaper than Blackcircles, Oponeo etc. 1st class service as always from all the staff. I had asked about the Mini brake warning light for pad wear previously and was told there was plenty of wear left and the wear light on Mini's and BMW's comes on far too soon. Very honest. Other garages would probably have said to book it in straight away!
October 10, 2025
Guys there went above and beyond always…
Guys there went above and beyond always a good service been many times and never had any issues
October 10, 2025
Easy and affordable all round service
Easy to use website and multiple payment options made things really simple and affordable. The fitting arrangements and garage service was brilliant, a seamless easy end to end process.
October 10, 2025
Smooth arrangement.
August 20, 2025
Reply from Protyre Autocare - Durham
Dear Michael Wong
We're happy to hear that you had a positive experience with our team at our Durham branch !
We appreciate you taking the time to share your feedback.
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Durham
Hello David,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Darcys is a great garage because they…
Darcys is a great garage because they have no condescending attitude towards women customers. I value the fact that they are honest and are happily to explain anything.
October 1, 2025
Reply from Protyre Autocare - Durham
Dear Helen Fawcett,
We're happy to hear that you felt respected and valued during your visit at our Durham branch .
It's important to us that all customers feel comfortable and well-informed.
Thank you for your positive feedback.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
Great experience on both occasions I…
Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge about cars but this has never been the case here. The lads are always honest and take their time to explain everything. Would definitely recommend
October 1, 2025
Very helpful friendly staff who…
Very helpful friendly staff who explained everything.
September 26, 2025
Reply from Protyre Autocare - Durham
Hello Dorothy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great price booking direct air con recharge
Great price booking direct. Helpful and friendly reception staff. I waited at a nearby Starbucks which is a 3 minute walk. Ideal and will be back.
September 3, 2025
Reply from Protyre Autocare - Durham
Hello Mal,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Wrong millage on MOT and refused to fix it
Inputted the milage wrong on the failed MOT and corrected it on the pass MOT leaving the car with a milage discrepancy. And when I spoke to them about it they said it doesn't matter no one will check that, even though according to the DVSA if it'd within 28 days they can change it. I also got 2 very different reports in the condition of the tyres leading me to believe they clearly weren't checked the first time
September 2, 2025
Reply from Protyre Autocare - Durham
Dear Andrew,
Thank you for bringing this to our attention and we are sorry this has happened.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Trustworthy garage offering good service and value for money.
First class booking arrangement for my car service and MOT. Excellent explanation given for "advisories". Good value for money. This felt like a garage I can place my trust in for future work.
September 10, 2025
Arrived with slow puncture
Arrived with slow puncture. It was fixed and I was on the road again in less than 40 minutes!
V.pleased.
September 1, 2025
Easy booking
Easy booking. Good service for MOT.
A larger parking area would make it perfect.
September 1, 2025
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