Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... See more
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Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... See more
Shopped around for decent tires and these were great for price and availability. Also got front tracking done for half price. Impressed with the service although I did get a puncture before i got home... See more
Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... See more
Company details
About Protyre Autocare - Durham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Pit Lane, Newton Hall, DH1 5HH, Durham, United Kingdom
- 01913 757444
4.6
Excellent
668 reviews
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Honest and fair
Great garage, use these for MOT & Maintenance, honest and fair, everything you want from a garage
September 1, 2025
Easy, efficient transaction
Easy booking, pleasant greeting and efficient transaction on the day. Clean premises and a suggestion of a free tyre check in a few months. Will definitely be back
August 29, 2025
Friendly services at a great price
Friendly services at a great price. Easy online booking. Overall a good experience so I would definitely come back when more work is needed
August 29, 2025
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Reply from Protyre Autocare - Durham
Hello Marc,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good garage.
Staff are always helpful and do a good job. They keep you informed throughout the work.
August 18, 2025
Reply from Protyre Autocare - Durham
Hello Susan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Durham
Hello Kevin,
We would like to thank you for sharing your feedback regarding the service you received at our Durham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Really easy to book an appointment
Really easy to book an appointment. Staff were friendly and very quick getting the job done. Thankyou
August 6, 2025
Good service need not be expensive
Value for money, quick turnaround and customer friendly.
July 23, 2025
Avoid like the plague over priced
Avoid like the plague over priced - another example, my mrs took her car in one year only 1 advisory windscreen wipe nothing else - the next year took it in didn’t replace the wiper but it magically fixed itself yet failed on half a dozen other issues & they priced it just under £1300 ridiculous & it had over that year done less than a 1000 miles took it to another garage who said that that was very harsh & that at worst should have been an advisory for less than half the items listed - took another vehicle for breaks & disks over £300 as I took them for there word then out of curiosity afterwards got a quote the cheapest was over a £100 less so if you want your eyes taken out with smile go there but if you value honesty & piece of mind stay well clear - another example took my car in for suspension. got it back with over an extra 70miles on the clock when asked about the extra miles the answer we had to check the suspension - they must of taken it out in sports mode nearly half a tank petrol gone so you have been warned
January 20, 2025
Unprompted review
Reply from Protyre Autocare - Durham
Dear Nadee Shaki,
Thank you for taking the time to bring this matter to our attention.
We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number. We will then escalate this with higher management.
Kindest regards,
Georgia
Customer Care - Protyre
Poor customer service
Took up the offer of £10 discount for summer MOT and paid on line. Not able to apply code at checkout but centre sorted out for me no problem. Returned the car for necessary work after failing MOT. Centre only gave me first sheet of invoice which didn’t show full bill. Also charged me again for the MOT. I called to query and email sent with full bill and allegedly refund applied for second MOT charge in centre. Queried no refund at centre the following Monday advised that they would speak to head office and call back 4:30 same day. Call not returned. Today I have been given 4 different phone numbers 1 from google and 3 internal before getting through. My refund had not been requested and authorisation is now being sought from the area manager. I am sure the work is fine but customer service is lacking. I have added another star as my query has been resolved today and the centre has called me also I have had an update from customer service
July 14, 2025
Reply from Protyre Autocare - Durham
Dear Mrs Thomas,
Thank you for bringing this matter to our attention, and we sincerely apologise for any inconvenience you may have experienced. We truly value your feedback.
We want to assure you that your concerns are currently with our Area Manager who are thoroughly investigating the matter at the centre and reach out to you as soon as possible to discuss it further.
Once again, we apologise for any frustration this may have caused, and we appreciate your understanding.
Best regards,
Georgia
Customer Care - Protyre
Climate control
Newly purchased car, climate control did not work. Booked up on a Saturday night, job was done Monday morning. Ice cold, Thanks.
July 9, 2025
Reply from Protyre Autocare - Durham
Hello Rebecca,
We would like to thank you for sharing your feedback regarding the service you received at Durham.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Recently work done on Mini
Good bunch of lads at Darcy’s… always professional with honest pricing
June 9, 2025
Reliable, Friendly and courteous
Friendly and courteous. Very informative over the work that they carry out. Keep you upto date with any extra work that may need doing. A very reliable garage, definitely recommend them..... 👍🏼
May 28, 2025
Great price for tyres
Great price for tyres, made appointment for fitting completed in 40 minutes friendly staff. Deducted a point for leaving that white stuff around 2 of the tyres.
May 28, 2025
Great friendly service
Great friendly service. Would definitely recommend Darcy's garage at Durham.
May 19, 2025
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