The male receptionist was very rude . Firstly I was kept waiting to book my car in and when he did eventually appear , He asked my name and then told me I was late in a very abrupt manner and would h... See more
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Location
Switch locationUnit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB
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See what reviewers are saying
Always an amazing fast service. The gentleman took my keys before opening which free’d up my day even more. Very helpful staff and polite. lovely and clean building and working area. Will be going ba... See more
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Able to book direct on line for air-con check (ie: no telephone queuing) with confirmed date and fixed pre-priced quotation. Friendly service and comfortable waiting room (free coffee). Previously use... See more
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I arrived on the nose of opening time without an appointment and they fitted me in straight away honouring the tyre price I found on their website the night before! Excellent service, staff are fri... See more
Company details
About Protyre Autocare - Great Dunmow
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, United Kingdom
- 01371 873717
4.6
Excellent
1K reviews
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Reply from Protyre Autocare - Great Dunmow
Dear Peter Southgate,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Very Good service
The customer service team delivered an exhaust pipe replacement within 24 hrs even though there was difficulty in getting the correct parts. I was kept informed of progress throughout the day.
September 26, 2025
Great service
Not pushy, examined a slow leak on a tyre and offered a reasonable replacement with a premium brand - had two tyres replaced to keep wear even - very pleased and will definitely use again
September 22, 2025
Everything made easy
September 29, 2025
Reply from Protyre Autocare - Great Dunmow
Hello Mac,
We appreciate you taking the time to leave us this 5-star review. We are happy to hear that you were satisfied with our service.
Best regards,
Eddie
Customer Care - Protyre
Tyre not delivered went elsewhere
The tyre that was ordered to be fitted the following morning was not delivered two mornings in a row despite explanations of how important it was to have the vehicle available on the second morning. There was no communication to advise the tyre had not been delivered to save wasted time. Poor logistics and communication we had to get the job done elsewhere
September 30, 2025
Unprompted review
Reply from Protyre Autocare - Great Dunmow
Dear Eleanor Worby,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Great Dunmow
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really helpful staff and job was sorted…
Really helpful staff and job was sorted quickly while I waited .
September 29, 2025
Excellent service
Excellent service. The tyres I required were not in stock which wasn't a problem as I did expect this. The very helpful chap had them delivered the next day & were fitted early a.m. I have given 4 stars only because of the price of Dunlop's pricing. Thanks Protyre.
September 22, 2025
Fantastic service
Fantastic service. Nothing was too much trouble. Contacted promptly when car was ready. 1st class treatment. Thank you
September 11, 2025
Reply from Protyre Autocare - Great Dunmow
Hello Chris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service
I had selected tyres from the website but when I attended Great Dunmow I was told they weren't suitable for my car. I paid for a different set of tyres which were fitted quickly and professionally. I was very pleased with the service. If it hadn't been for a slight hiatus in getting a refund for the first set of tyres purchased I would have given 5 stars.
September 3, 2025
Efficient and professional
Unfortunately I’ve been unlucky and had to get a lot of tyres on many cars over the years. This place were far and away the quickest and most efficient place I’ve ever used. Two tyres and I was in and out within 30 minutes. Guy at reception was excellent and helpful too.
September 17, 2025
Unprompted review
Reply from Protyre Autocare - Great Dunmow
Dear M Short,
We're happy to hear that your experience at our Great Dunmow branch was so quick and efficient.
It's great to know the service and assistance provided were excellent. Thank you for your positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Friendly and efficient staff
September 17, 2025
Found your staff arrogant and not a bit…
Found your staff arrogant and not a bit helpful
September 15, 2025
Reply from Protyre Autocare - Great Dunmow
Dear Graham Haslam,
Thank you for notifying us of your concerns.
Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
As always really good service
As always really good service, very pleasant and helpful. One thing I did notice while waiting for my MOT was the number of people who came in without an appointment with some minor issues that the staff was always ready to help with and sort out.
September 15, 2025
Brilliant service
Brilliant service. Great communication. We had an issue after our service with our car, followed this up and they resolved the issue immediately. Top service and great customer service. Will most definitely be booking in for a service again
September 10, 2025
Unprompted review
Had a quote for discs and pads and was…
Had a quote for discs and pads and was happy with the price £100 less than quest of braintree. Over the years I've used tyremart for tyres, and servicing back in the day and been happy with the price and workmanship. No 5 star as did not try the coffee.
September 8, 2025
New set of tyres for a special car.
Efficient service to fit new set of PIrelli tyres to my Alfa Spider. Week on follow up to re-check alignment, wheel nut security and steering wheel straight on ; all handled very efficiently.
September 3, 2025
Reply from Protyre Autocare - Great Dunmow
Hello Richard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Unhelpful staff not happy at the poor…
Unhelpful staff not happy at the poor service
September 3, 2025
Reply from Protyre Autocare - Great Dunmow
Dear Marion,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Tyre fitting.
Went for prearranged tyre fitting and told tyres not arrived.But Manager offered me better tyre option at the same price. So very happy with the outcome. Good customer service 👋
September 1, 2025
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