Protyre Autocare - Haverfordwest Reviews 

927
TrustScore 5 out of 5

4.8

132 Ellis Avenue, St Thomas Green, SA61 1NU Haverfordwest, Pembrokeshire, GB


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Rated 5 out of 5 stars

10/10 Would recommend Used this garage a few times for tires, balancing and tracking and every time they've been great. Staff are always polite and friendly. Its the first place I've been which act... See more

Company replied

Rated 5 out of 5 stars

Efficient, always friendly and coffee to boot, shame there was no cups available, but that’s not a criticism, just a comment and it was a weekend and they were very busy. always take my car to pro t... See more

Company replied

Rated 5 out of 5 stars

There work is excellent, there communication is great and keep you informed the whole way through. All the staff are friendly, but as a woman going into a garage kath and the other girl (sorry don’... See more

Company replied

Rated 3 out of 5 stars

Appointment booked for 10am for 4 new tyres waited over 2.5 hrs. Person very apologetic and seemed to be running around dealing with fittings and customer service. Maybe need seperate person on front... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 132 Ellis Avenue, St Thomas Green, SA61 1NU, Haverfordwest, Pembrokeshire, United Kingdom

  • 01437 763712

4.8

Excellent

TrustScore 5 out of 5

927 reviews

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4.8

All reviews

(927)

33,340 reviews in the last 12 months

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Rated 5 out of 5 stars

CAR MOT

Convenient location. Comfortable chairs in the waiting room. Friendly staff and efficient service.

February 18, 2026
Rated 5 out of 5 stars

Fantastic Service & MOT

Fantastic Service
All in all the Haverfordwest branch of Protyre has it all.
Been going to this branch for years for the service and MOT’s for my Van and car.

As soon as you walk in your greeted with a smile from the front desk…. (I was served by Kathryn) she soon checked you in and offered you a coffee from the free premium coffee machine! #Fancy

Whilst the car was in for a check over, I opted to go out for a walk and a bite to eat. A few hours later I received a call from protyre stating the car was ready for collection.
I arrived back, had another bevvy from the coffee machine and was briefed from the staff about the service and MOT carried out.
I must admit, the detailed report they give you regarding tyre tread etc was nice to see!

All in all, I’d 100% recommend this branch, I felt my car was well looked after and the staff went above and beyond so thank you everyone at Haverfordwest Protyre!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly staff and willing to that…

Very friendly staff and willing to that extra mile to help.

January 28, 2026
Protyre Autocare - Haverfordwest logo

Reply from Protyre Autocare - Haverfordwest

Dear Mr Dunn,

We appreciate you taking the time to leave us this 5-star review!

We're happy to hear that our staff was friendly and helpful during your visit at our Haverfordwest branch.

thank you for your feedback.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 4 out of 5 stars

Great customer service

Have used these for a number of years and find that the current manager/franchisee(?) is much more focussed on providing excellent customer service than previous incumbent. Would be 5 stars but for the cost of MOT and not sending me the quote to make good the identified advisories. Overall, would recommend and will continue to use.

January 26, 2026
Rated 5 out of 5 stars

It’s not about brand name but honest staff

I recently had my bmw125i in after a major leak of coolant. When I collected my car on Christmas Eve, I spoke to Kath the manager stating that I have always been a customer as I TRUST what they say. Whilst Protyre is a brand name its reputation and customer support are due not to brand name but Manager and staff who are the backbone of the company. What they say, what they price quote is assured by their honesty. Thank you as always. David R.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

I am not a mechanic but have no reason…

I am not a mechanic but have no reason to to question the integrity of the work done in the recent service for my car. However, I was impressed with the manner in which I was treated. The staff were polite, most helpful and efficient.

December 15, 2025
Rated 5 out of 5 stars

Flat Tyre

I had a flat tyre whilst on hols in w Wales , excellent service here- the female Site manager is brilliant, communicated to a high standard and very much made sure everyone was doing what they should alongside chasing suppliers and getting best value for all - my issues extended beyond 2 replacement tyres but I was supported with a temp fix and an instruction on what to do next - an excellent business unit here

November 21, 2025
Protyre Autocare - Haverfordwest logo

Reply from Protyre Autocare - Haverfordwest

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Haverfordwest branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

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