Protyre Autocare - Isle of Wight Reviews 

1,324
TrustScore 4.5 out of 5

4.6

Newport Road, Lake, PO36 9GT Isle of Wight, Isle of Wight, GB


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Rated 5 out of 5 stars

Appointments are easy to book online; favorable prices (especially for MoT's); large and comfortable waiting room; friendly and polite staff. Ideally situated for supermarket across the road for those... See more

Company replied

Rated 3 out of 5 stars

Booked in for air con regas, couldn’t get the part so I had to order myself then rebook when I had the part. Rebooked for the fitting and regas and the car makes a loud noice whenever I put on the ai... See more

Company replied

Rated 5 out of 5 stars

Been going to Protyre in Lake for years bit of a misunderstanding today but put right by the helpful and friendly staff who dealt with my query very professionally Thank you very much as always Pro... See more

Company replied

Rated 5 out of 5 stars

Staff were friendly and approachable, queries were dealt with straight away. Job completed in a good time with no waiting around. Competitive price and easy booking system which I will use again.

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Newport Road, Lake, PO36 9GT, Isle of Wight, Isle of Wight, United Kingdom

  • 01983 401000

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,324)

33,962 reviews in the last 12 months

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Rated 4 out of 5 stars

Vehicle went in for service and MOT

Vehicle went in for service and MOT, seemed all good. Requested service paperwork, was told as i booked online it would be sent via email, I have received nothing. Rear shock absorbers were replaced for MOT, no mention of top mounts being rotten. 1 day after replacing shocks top mount failed. Have had another mechanic review work and replace both top mounts.

The garage has come offered me a way forward. Paperwork has been sent and thank you George for coming up with a solution.

March 23, 2026
Protyre Autocare - Isle of Wight logo

Reply from Protyre Autocare - Isle of Wight

Dear Mike Lawrence,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.

I have just emailed this invoice over, please let us know if you have any trouble - we do advise to always check your spam folder, just in case.

We can also confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent service from Island Tyres

I visited Island Tyres (Protyre) for an MOT and alignment & battery check. All the staff were welcoming, friendly, and knowledgeable.
They rearranged the work so I could be on my way asap.
Will definitely be using them again in the future.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient MOT Test…

I arrived at the allotted time for my car's MOT Test slot and there were no issues like "we're running slightly late" etc. My car was ready within the hour as promised.
I will use Protyre again.

February 24, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service
really quick doing the job as well

March 2, 2026
Protyre Autocare - Isle of Wight logo

Reply from Protyre Autocare - Isle of Wight

Dear Thomas Trevatt,

We appreciate you taking the time to leave us this 5-star review!

We're happy to hear that you were satisfied with how quickly our team at our Isle of Wight branch completed the job.

Thank you for your feedback.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - protyre

Rated 5 out of 5 stars

Good garage…

Price wasn’t to bad got the job done quick would return. Did take a while to call back though said they was going to call in 20 minutes and took a hour and half and I had to call to remind them I was waiting. But overall the experience was good and the car is running fine which is the most important thing.

February 18, 2026
Rated 2 out of 5 stars

Always a big fan when it was Island…

Always a big fan when it was Island tyres. Needed a new exhaust for an auto, went there first, couldn’t fit me in for a week just to have a look what was needed even though I had driven the car there.
Contacted ATS across the road, they gave me a slot 2 hrs later, ordered the part and fitted it the following day. Speaks for itself.

February 25, 2026
Protyre Autocare - Isle of Wight logo

Reply from Protyre Autocare - Isle of Wight

Dear Paul,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Isle of Wight branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Fantastic team

Fantastic team, checked my alignment free of charge and was all in spec. Will definitely use again !

February 23, 2026
Rated 5 out of 5 stars

Great service

Great service
2 front tyres and tracking on front all done in 40 mins at a very reasonable price.
Tyres Much cheaper if booked online......Very Happy

February 20, 2026
Rated 5 out of 5 stars

Always good service

My 14yr old Kia has had MOT and services at the Lake branch for many years, I have found they give straight forward advice and good service at a reasonable price. Any issues are explained clearly by friendly "front of house" staff.

February 9, 2026

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