Protyre Autocare - Isle of Wight Reviews 

1,356
•
TrustScore 4.5 out of 5

4.7

Newport Road, Lake, PO36 9GT Isle of Wight, Isle of Wight, GB

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Rated 5 out of 5 stars

From previous experience with these guys I’ve always come back to do my tyres. George at reception is great, mechanics are great 5*

Company replied

Rated 5 out of 5 stars

i recieved friendly reliable service from all the staff i met during my visit. my vehicle was looked after ,i had an additional problem with my car i discussed this with the team and was given go... See more

Company replied

Rated 5 out of 5 stars

Appointments are easy to book online; favorable prices (especially for MoT's); large and comfortable waiting room; friendly and polite staff. Ideally situated for supermarket across the road for those... See more

Company replied

Rated 5 out of 5 stars

I made an appointment with their easy to use online service for a replacement battery that had died the evening before while on holiday in the IOW. I was relieved they was just around the corner from... See more

Company replied


Company details

  1. Tire Shop
  2. also in
  3. Brake Shop
  4. Car Battery Store
  5. Car Inspection Station
  6. Car Service
  7. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Newport Road, Lake, PO36 9GT, Isle of Wight, Isle of Wight, United Kingdom

  • 01983 401000

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,356)

33,081 reviews in the last 12 months

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Rated 5 out of 5 stars
Protyre Autocare - Isle of Wight logo

Reply from Protyre Autocare - Isle of Wight

Hello Eddy,

We are glad you enjoyed your experience. We appreciate your kind words.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

💯 recommend Protyre Autocare Isle of Wight

This review is following a ‘not so positive review’ I left when my car was booked in for work involving Air Con Gas.
Protyre ‘made this right’ I was listened to, they responded immediately and respectfully, that alone to me is a ‘Quality Service’ as ‘I was acknowledged’
They were welcoming, informative, the work was carried out in a timely manner and at a very affordable price. I honestly didn’t think the majority of businesses respond to these types of situations but Protyre have.
I wasn’t expecting such a complete turnaround to the original experience I had.
Thank you Protyre, keep up the fabulous work and outstanding customer support, I am a very happy customer who will definitely return. Thank you once again 😁

May 16, 2026
Unprompted review
Protyre Autocare - Isle of Wight logo

Reply from Protyre Autocare - Isle of Wight

Dear Louisa Tirone,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Had an issue with my car

Had an issue with my car, took it in and ask if they could have a quick look and advise me. Without hesitation they took a look, found the issue and offered to repair that same day. Really helped me as I really needed the car that weekend. Price was fair especially with the timing of same day repair.

May 9, 2026
Rated 5 out of 5 stars

MOT Test

Took my car in for its MOT and all good thankfully. Quick, straightforward service, easy to book, and nice to deal with.

May 13, 2026
Rated 5 out of 5 stars

Fantastic

Very polite, fast working at getting my tyre fitted and checked incase others where close to going bald and extremely friendly staff. Thank you

May 2, 2026
Rated 1 out of 5 stars

I arrived at the agreed appointment time…

I arrived at the agreed appointment time and left the car with the garage, went back 20minutes later, tyres still not fitted, was then informed after a further 20mins wait that the depot only had 1 new tyre available, after I had re-booked 2 new tyres. So I had to book a further appointment for a few days time to get the remaining 1 new tyre fitted. So very frustration and I had to pay twice the amount of travel costs, on top of poor customer service and support.

April 29, 2026
Protyre Autocare - Isle of Wight logo

Reply from Protyre Autocare - Isle of Wight

Dear Steve Collins ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Isle of Wight branch has not been a positive one for you on this occasion.


We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 3 out of 5 stars

Not as good as normal

I travelled 25 minutes to a booked appointment only to find the tyres were not in.
I had to wait 4 days for the next set to be in.
Not the usual good standards this time

April 1, 2026
Protyre Autocare - Isle of Wight logo

Reply from Protyre Autocare - Isle of Wight

Dear Pete Gowers ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Isle of Wight branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

The best garage I know.

I get my MOTs and all other work done at ProTyre and have done so for many years. MOTs are always done on time, you can wait in the garage and see what is happening through a viewing window. The mechanics are very knowledgeable and therefore other work is done well and at a fair price. I wouldn't go anywhere else.

April 10, 2026

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