Protyre Autocare - Isle of Wight Reviews 

1,324
TrustScore 4.5 out of 5

4.6

Newport Road, Lake, PO36 9GT Isle of Wight, Isle of Wight, GB


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Rated 5 out of 5 stars

Appointments are easy to book online; favorable prices (especially for MoT's); large and comfortable waiting room; friendly and polite staff. Ideally situated for supermarket across the road for those... See more

Company replied

Rated 3 out of 5 stars

Booked in for air con regas, couldn’t get the part so I had to order myself then rebook when I had the part. Rebooked for the fitting and regas and the car makes a loud noice whenever I put on the ai... See more

Company replied

Rated 5 out of 5 stars

Been going to Protyre in Lake for years bit of a misunderstanding today but put right by the helpful and friendly staff who dealt with my query very professionally Thank you very much as always Pro... See more

Company replied

Rated 5 out of 5 stars

Staff were friendly and approachable, queries were dealt with straight away. Job completed in a good time with no waiting around. Competitive price and easy booking system which I will use again.

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Newport Road, Lake, PO36 9GT, Isle of Wight, Isle of Wight, United Kingdom

  • 01983 401000

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,324)

33,962 reviews in the last 12 months

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Rated 1 out of 5 stars

I arrived at the agreed appointment time…

I arrived at the agreed appointment time and left the car with the garage, went back 20minutes later, tyres still not fitted, was then informed after a further 20mins wait that the depot only had 1 new tyre available, after I had re-booked 2 new tyres. So I had to book a further appointment for a few days time to get the remaining 1 new tyre fitted. So very frustration and I had to pay twice the amount of travel costs, on top of poor customer service and support.

April 29, 2026
Protyre Autocare - Isle of Wight logo

Reply from Protyre Autocare - Isle of Wight

Dear Steve Collins ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Isle of Wight branch has not been a positive one for you on this occasion.


We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 3 out of 5 stars

Not as good as normal

I travelled 25 minutes to a booked appointment only to find the tyres were not in.
I had to wait 4 days for the next set to be in.
Not the usual good standards this time

April 1, 2026
Protyre Autocare - Isle of Wight logo

Reply from Protyre Autocare - Isle of Wight

Dear Pete Gowers ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Isle of Wight branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

The best garage I know.

I get my MOTs and all other work done at ProTyre and have done so for many years. MOTs are always done on time, you can wait in the garage and see what is happening through a viewing window. The mechanics are very knowledgeable and therefore other work is done well and at a fair price. I wouldn't go anywhere else.

April 10, 2026
Rated 5 out of 5 stars

I was welcomed on entering the…

I was welcomed on entering the reception in a pleasant and courteous manor. Informed truthfully that there was a wait even though it was booked in so I could decide whether to stay or return later after the work was done. Very happy with Protyre

April 8, 2026
Rated 4 out of 5 stars

The Best Fitting is in the Details

Every time they fit tyres, they leave the wheel messy with fitting lubricant, not good at getting the tyre pressures right either.
Five-star service would check and correct all the tyre pressures after fitting tyres or repairing a tyre.

March 27, 2026
Rated 4 out of 5 stars

Booked tyres online

Booked tyres online. Put them on in required time slot which was great. Only criticism is white gu to help slip tyres on was all over alloys and tyres and not wiped down. Staff helpful and polite.

April 1, 2026

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