From previous experience with these guys I’ve always come back to do my tyres. George at reception is great, mechanics are great 5*
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
i recieved friendly reliable service from all the staff i met during my visit. my vehicle was looked after ,i had an additional problem with my car i discussed this with the team and was given go... See more
Company replied
Appointments are easy to book online; favorable prices (especially for MoT's); large and comfortable waiting room; friendly and polite staff. Ideally situated for supermarket across the road for those... See more
Company replied
I made an appointment with their easy to use online service for a replacement battery that had died the evening before while on holiday in the IOW. I was relieved they was just around the corner from... See more
Company replied
Company details
About Protyre Autocare - Isle of Wight
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Newport Road, Lake, PO36 9GT, Isle of Wight, Isle of Wight, United Kingdom
- 01983 401000
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My original tyre choice
My original tyre choice, I had to enquire about stock as per the website. Twice I enquired bu never got any response! I eventually chose another tyre/s. On the day of fitting everything went OK.
July 15, 2026
Reply from Protyre Autocare - Isle of Wight
Dear Gary,
Thank you for leaving us a review.
We're pleased that you had a positive experience with your tyre fitting at our Isle of Wight centre. However, we are sorry to hear that you had not been contacted regarding your tyre enquiry. We can confirm that this has been raised with the management team, they will investigate further.
Best regards,
Eddie
Customer Care - Protyre
Friendly and welcoming .Great service
July 13, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Mrs Mandley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Booked online
Booked online. Price was good time and date to suit my schedule. Done on time no problems. Staff was friendly.
July 3, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Mr Taylor,
We would like to thank you for sharing your feedback regarding the service you received at our Isle of Wight branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Have used pro tyre for years
Have used pro tyre for years. They give advice, repair my car and keep me safe on the road. The guys are always polite and courteous.
July 3, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Dorothea,
We would like to thank you for sharing your feedback regarding the service you received at our Isle of Wight branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good online booking was easy to book
Good online booking was easy to book
Good service and information at reception area.
July 3, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Isle of Wight branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Dropped my car off in the morning for…
Dropped my car off in the morning for MOT - it ended up needing a couple of bits doing to pass and i had it back by the end of the day. And at a reasonable price. Thank you - would definitely recommend
July 1, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Isle of Wight
Hello Dionie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Convenient purchase and effortless…
Convenient purchase and effortless fitting, professional staff
June 17, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Gunars,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
smooth booking online then smooth…
smooth booking online then smooth appointment, car was ready for collection at the time we were given.
June 17, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Heather,
We appreciate your 5-star review! We're so pleased to hear your online booking and appointment were smooth, and your car was ready on time. Thank you!
Best regards,
Eddie
Customer Care - Protyre
Disgraceful Service, Wasted Journey, and Zero Accountability – Avoid ProTyre Isle of Wight"
I booked an MOT online for 4:45 PM today at Isle of Wight branch. The booking system accepted my appointment and took my money without any issue. I arrived 20 minutes early, only to be told there was a "system fault" causing a double booking and that my slot had been given to someone else.
What made this experience truly unacceptable was not just the error itself, but the complete lack of effort to resolve it:
They claimed to have called me — once. The phone rang a couple of times and was never answered. I called back approximately 10 times. Not a single call was answered.
No text message, no email, no second attempt to contact me — nothing.
I drove 24 miles in total for an appointment that should never have been confirmed without availability.
My money was taken by their system despite the slot not being available.
When I raised my concerns, the receptionist was rude, dismissive, and arrogant, offering nothing but "we tried to call you" — as if one unanswered call absolves them of all responsibility.
This is not a minor inconvenience. This is a failure of their booking system, their communication, their customer service, and their basic professional conduct. I would strongly advise anyone on the Isle of Wight to avoid ProTyre and take their vehicle — and their money — elsewhere.
June 15, 2026
Unprompted review
Reply from Protyre Autocare - Isle of Wight
Dear Aladdin Alswaifi,
Thank you for taking the time to bring this matter to our attention. We are sorry to hear that this has happened.
Customer service is important to us, and we always try to make sure that it is at the best that it can be for all our customers, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then raise your concerns with higher management.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Isle of Wight
Hello Jane,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
good service as usual
June 12, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Mr Baker,
We appreciate your continued loyalty and kind words. We are so glad to hear this.
Best regards,
Eddie
Customer Care - Protyre
Great service and very fast fitting
Great service and very fast fitting of the tyres. Will go back for more tyres in the near future. It was very easy to order the tyres online and select the make I wanted.
June 3, 2026
Good service and price did what was…
Good service and price did what was required with paperwork proof
June 3, 2026
Went to protyre like I always do
Went to protyre like I always do as value for tyres is great but on this occasion I was thoroughly disappointed with the service, when I collected my van the man on the desk gave me the key and said we have done the tyres but were unable to track it as it was too low, I asked the bloke why this was as they did it 6 months ago when I last purchased a tyre he just said it was too low, I said well it’s no lower than 6 months ago so I said have you changed your ramps and the man said no, so left very dissatisfied thinking either I had been charged for tracking last time and wasn’t done or couldn’t be bothered to this time, went straight to a garage across the retail park which took it straight in and done it while I waited as didn’t want to drive it without tracking as bought premium tyres.
June 1, 2026
Reply from Protyre Autocare - Isle of Wight
Dear Daniel Jackson,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Protyre as always were helpful and efficient
Protyre as always were helpful and efficient in conducting an MOT and later repairing a tyre.
May 27, 2026
It was an emergency for me! …
It was an emergency for me as my tyre repair system didn’t work and as there was no spare tyre.
I phoned after the AA had put a Tempory plug in the tyre to get me home and they fitted me in straight away😎
Your s life saver thanks to your team Kevin
May 27, 2026
No hassle
No hassle , did as they quoted for the price quoted and even another little job as well at no extra cost .
They will now change ATF in an Nissan Leaf 👍
Friendly knowledge staff
May 20, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.