Protyre Autocare - Leeds Tong Road Reviews 

592
TrustScore 4.5 out of 5

4.7

97 Tong Road, Armley, LS12 1BW Leeds, West Yorkshire, GB


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Rated 5 out of 5 stars

Needed two tyres with fitting at very short notice (day before MOT). Due to my tyres not being standard size and me wanting budget tyres they were hard to source but protyre had some in stock. I was h... See more

Company replied

Rated 5 out of 5 stars

Reception Service-5 star customer care. Great experience for my 9am appointment today. Garage Team- Quick turnaround, within the hour, all work had been completed and update given. Excellent Se... See more

Rated 5 out of 5 stars

I cannot recommend James (Horsforth) and his team at Protyre Armley, Leeds highly enough. From start to finish, nothing was too much trouble. They gave me clear estimates for the work, which... See more

Company replied

Rated 5 out of 5 stars

I have used Protyre on Tong Road for a few years now and have found them to be reliable and honest. If there is way to work around an issue to save me a few quid then they let me know and even though... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 97 Tong Road, Armley, LS12 1BW, Leeds, West Yorkshire, United Kingdom

  • 0113 279 2799

4.7

Excellent

TrustScore 4.5 out of 5

592 reviews

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4.7

All reviews

(592)

33,750 reviews in the last 12 months

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Rated 5 out of 5 stars

Slow puncture

Called to make an appointment with a friendly member of staff. The prompt response when at Protyre was great. The tyre was fixed in good time, paid a good price and left 15 minutes after arriving. Job done.

November 20, 2024
Rated 1 out of 5 stars

Rather go on early lunch then fit tyres

Visited tong road today for two tyres service was awful price given totally diffrent from website . But would have paid the 250.00 . Till i was told can i come back at 14.30 as the fitter was going on a dinner break at 11.40 . Absoulte joke bought tyres for mine and the wifes car before from here not a customer focus service and its not like they had no staff around .

November 4, 2024
Unprompted review
Protyre Autocare - Leeds Tong Road logo

Reply from Protyre Autocare - Leeds Tong Road

Dear Customer,

Thank you for notifying us of your concerns. We are sorry to hear that your recent visit to our Leeds branch has not been a positive one for you on this occasion.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

wheel alignment+

Booked a wheel alignment, all agreed times were held and car drives spot on now couldn't ask for more... or so i thought...

and then yet again they fulfilled!.. technician spotted my engine was leaking oil, turned out oil filter was starting to come loose!. they tightened it back up for me and topped me back up. could not be more grateful, you genuinely saved my ass, i could have cooked my engine that day. 11/10 service, i truly appreciate it!

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

I had a slow leak on my Tyre caused by…

I had a slow leak on my Tyre caused by a screw. The Tyre repairer found two more screws in another tyre-no leaks this time.
Repaired both tyres. I’m very pleased with everything, welcome, efficient, thorough, careful and fair price. Thank you.

October 23, 2024
Rated 5 out of 5 stars

Good prices and excellent service.

Two tyres fitted while sat in the waiting area. Refreshments & TV available. Free check on discs, pads and callipers etc. Moved my front wheels to rear, checked tread depth, and put new tyres on front, I had requested at no charge. Very good price for my new tyres and excellent service.

October 16, 2024
Rated 5 out of 5 stars

Good prices and excellent service.

Given a very good price for 2 tyres. Asked if they would put front wheels to the rear and the new tyres on the front. They were happy to do this at no extra charge. Quick service from very helpful staff. Also received a free vehicle health check covering tyres, exhaust and brakes.

October 8, 2024
Unprompted review
Rated 3 out of 5 stars

Check if they're in…

I ordered a pair of tyres 10 days in advance of fitting. I arrived on the day to be told they don't think the tyres have arrived and they had a look around. I would have expected a call to save me the journey
I went back a week later and they were fitted ok, the 3 stars are for the second visit.

September 25, 2024
Protyre Autocare - Leeds Tong Road logo

Reply from Protyre Autocare - Leeds Tong Road

Dear S Nicholls,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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