Protyre Autocare - Macclesfield Reviews 387

TrustScore 4.5 out of 5

4.6

Great King Street 19-29, SK11 6PL Macclesfield, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I went online to book an Aircon re-gas as they had a very competitive offer on. Unfortunately the offer finished the day before. After contacting the garage they honoured the deal and got me in straig... See more

Rated 5 out of 5 stars

I had been twice before Christmas with my front tyre losing air I was told there was nothing wrong with it anyway it started getting worse where I had to keep putting air in the tyre so I took it back... See more

Company replied

Rated 3 out of 5 stars

When I phoned up was quoted £106.60 fitted tyre. Online same quote £75.90. Booked online at 12.30. Had a call no appointment possible at that time staff on lunch. Big difference in price of f... See more

Company replied

Rated 5 out of 5 stars

Booked my car appointment on-line. Dropped it off at designated time, it was taken immediately for re-charge of air con. Phoned me within forty minutes to confirm job done. Super efficient as far as I... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Great King Street 19-29, SK11 6PL, Macclesfield, England, United Kingdom

  • 01625 885430

4.6

Excellent

TrustScore 4.5 out of 5

387 reviews

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Rated 5 out of 5 stars

Good price

Good price, good service.

May 22, 2026
Protyre Autocare - Macclesfield logo

Reply from Protyre Autocare - Macclesfield

Hello Keith,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

I had been twice before Christmas with…

I had been twice before Christmas with my front tyre losing air I was told there was nothing wrong with it anyway it started getting worse where I had to keep putting air in the tyre so I took it back in and a guy sorted it out. Thank you.

June 12, 2026
Protyre Autocare - Macclesfield logo

Reply from Protyre Autocare - Macclesfield

Hello Gill,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

Quote on phone £106.60…

When I phoned up was quoted £106.60 fitted tyre.
Online same quote £75.90.

Booked online at 12.30. Had a call no appointment possible at that time staff on lunch.

Big difference in price of fitted tyres through call to centre and online
A joke really

June 4, 2026
Protyre Autocare - Macclesfield logo

Reply from Protyre Autocare - Macclesfield

Dear Lee,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Macclesfield branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Great customer service

I went online to book an Aircon re-gas as they had a very competitive offer on. Unfortunately the offer finished the day before. After contacting the garage they honoured the deal and got me in straight away. Aircon now works a dream and the musty smell is gone thanks to one of their Aircon cleaners too. Great service as always, thanks again!

June 1, 2026
Rated 5 out of 5 stars

The staff are always helpful

The staff are always helpful, even when extremely busy. They do a good job. They explain what they're going to do and why, and give a price. I can't bend very easily so they are always happy to check my tyres when I drop in. An excellent service

April 28, 2026
Rated 5 out of 5 stars

My tyres hadn’t arrived on the date…

My tyres hadn’t arrived on the date that the fitting should have happened, the gentleman on the desk was fantastic he fitted me in the next day and the gentleman fitting my front tyres told me my back needed doing on my Nissan juke , between them both they found a set already on site and fitted them straight away, the gentleman in that garage are fantastic and an asset to your company!!!

April 15, 2026
Rated 4 out of 5 stars

2 front tyres changed and alignment…

2 front tyres changed and alignment checked. Was impressed that they were open on Good Friday. Would have appreciated a bit of feedback on how alignment was considering uneven wear on tyres, but otherwise no complaints.

April 3, 2026
Rated 4 out of 5 stars

Tyre Change

No fuss . Just changed my front tyres after buying online . Excellent service.

April 6, 2026
Rated 4 out of 5 stars

Fantastic staff.

Fantastic staff.

Website not so good though. “Limited Stock” really means not available.
Please be honest so we can have decent conversations.

April 6, 2026

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