Needed a front wheel alignment after replacing suspension components and with them having 50% off their usual cost, I'd "bite the bullet" and use them again. Completely different level of service th... See more
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Everything as you would expect; arrived at my scheduled time, tyres were fitted, all done in less than half an hour. Lots of available time options and price seemed competitive too.
Company replied
I required two specific tyres and they had to be delivered to you. They arrived the next day, at an early morning time. The job of fitting them, including new valves, balancing and checking the trac... See more
Took advantage of the air conditioning regas offer which was over £40 cheaper than other local garages. Booked a convenient appointment, dropped the car off and it was ready within the hour. Now d... See more
Company details
About Protyre Autocare - New Mills
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Buxton Road 109, SK22 3JT, New Mills, England, United Kingdom
- 01663 889230
4.8
Excellent
643 reviews
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Very helpful and efficient
July 6, 2026
Very fast and efficient
Very fast and efficient. We always go to this shop...brilliant, highly recommended.
July 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - New Mills
Hello Mr Tittle,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Different level of service.
Needed a front wheel alignment after replacing suspension components and with them having 50% off their usual cost, I'd "bite the bullet" and use them again.
Completely different level of service this time. Professional from start to finish. Luke dealt with me and initially pointed out one of my control arm bushes was causing my wheel to wobble so it was pointless doing the tracking. I took it away, repaired the issue then took it back. Wheel alignment and vehicle check carried out by Luke and Bob .
Very happy with this visit and it has rebuilt my trust in using them again.
June 25, 2026
Fast Efficient summer tyre swap
Arrived on time, vehicle taken in almost immediately and returned back in 45 minutes. Advice on rear brake disc rust given. Only issue was that usually a free wheel alignment check is done; but as I needed to get home as soon as I could I didn't mention it at the time.
June 22, 2026
Helpful and friendly
I had been a few weeks previously. The mechanics are very helpful and understanding. There was a nail in my tyre and they chose a tyre that matched the others. Will definitely use again.
June 24, 2026
Reply from Protyre Autocare - New Mills
Hello Donna,
We're so glad to hear about your positive experience with us! It's wonderful that our mechanics were helpful and understanding, especially with your tyre repair. We appreciate your kind words and look forward to assisting you again.
Best regards,
Eddie
Customer Care - Protyre
Easy to obtain a very competitive quote…
Easy to obtain a very competitive quote and book my car in. Ready for me at the agreed time and the work was started promptly and finished within the agreed timescale. Altogether a very professional organisation
June 24, 2026
Reply from Protyre Autocare - New Mills
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service, very personable staff, !! This is the 2nd time I've used protyre, & I, will allways use protyre, & will pass on to others ! About the good service, !! Thanx protyre new mill's, garage !!
June 12, 2026
Reply from Protyre Autocare - New Mills
Hello Lynn,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
No problems
Arrived at the booked time, lucky was end of day, so they got straight on with, done and dusted very quickly, no problems
June 15, 2026
Reply from Protyre Autocare - New Mills
Hello Marple,
We would like to thank you for sharing your feedback regarding the service you received at our New Mills branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Everything as you would expect
Everything as you would expect; arrived at my scheduled time, tyres were fitted, all done in less than half an hour. Lots of available time options and price seemed competitive too.
June 17, 2026
Reply from Protyre Autocare - New Mills
Hello Ben,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Have used you many times before and…
Have used you many times before and always great service ms Patrica price
June 15, 2026
Reply from Protyre Autocare - New Mills
Hello Patricia,
We would like to thank you for sharing your feedback regarding the service you received at our New Mills branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Mills
Hello,
We appreciate your 5-star review! We are delighted you found our service efficient, prompt, and thorough.
Best regards,
Eddie
Customer Care - Protyre
Good quick efficient job
Good quick efficient job. Also queried my tyre choice to make sure it was appropriate.
June 8, 2026
Reply from Protyre Autocare - New Mills
Hello Craig,
We would like to thank you for sharing your feedback regarding the service you received at our New Mills branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Speedy efficient service.
June 8, 2026
Reply from Protyre Autocare - New Mills
Hello Allan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
unable to update Audi’s Digital Service Record
I spent over £400 on a service for my Audi at Protyre, only to discover afterwards that they are unable to update Audi’s Digital Service Record (DSR).
Audi has maintained digital service records since 2012, and every previous service on my vehicle—whether carried out by Audi or independent garages—has been recorded electronically. Unfortunately, Protyre did not make it clear that they could not update these records before carrying out the work.
As a result, my vehicle’s service history is now incomplete, which could potentially affect its resale value. Had I known this in advance, I would have considered taking the car elsewhere.
Very disappointed with the lack of transparency and the impact this may have on my vehicle’s service history.
June 8, 2026
Unprompted review
Reply from Protyre Autocare - New Mills
Dear Martin,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Great service
Great service. Staff super friendly. very reasonable price to have the air con refilled.
June 3, 2026
No pressure of an up sale just did what…
No pressure of an up sale just did what was needed and straight away - quality service
June 3, 2026
Two tyres, excellent service.
I required two specific tyres and they had to be delivered to you. They arrived the next day, at an early morning time.
The job of fitting them, including new valves, balancing and checking the tracking (which needed adjusting), was done quickly and efficiently. Good job, no problems. Friendly staff. 10/10.
May 29, 2026
All the overpriced upselling
All the overpriced upselling. £10 extra per tyre for a valve. Got quoted for a new back box, for the exhaust because the bolts had severed at the price of £205. Took the car to a different local garage to quote for the same issue and they said it only needed new bolts at the cost of £25 for parts and labour. An upsell of £195 that was not necessary for me to spend.
It is also my experience that they always try to sell tracking, said mine was out, it shouldn’t have been as I recently (within the last month) had the tracking done when I’d had the clutch and other parts replaced. Also said the drivers side front wheel was out the most, really strange considering protyre were the last people to replace that tyre, which makes me wonder if they are responsible for this discrepancy anyway
June 2, 2026
Unprompted review
Reply from Protyre Autocare - New Mills
Dear Joanne Reilly,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
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