Protyre Autocare - Newbury Reviews 

476
TrustScore 4.5 out of 5

4.7

2 Arnhem Road, Newbury, RG14 5RU Newbury, Berkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Experts, quick and brilliant. They knew just how to deal with our unusual vehicle , the cost was half that of the market leaders, the website was easy to use and had important comparison information m... See more

Company replied

Rated 5 out of 5 stars

Clean workshop, free coffee, friendly, knowledgeable staff, and no waiting in my case. Tyres fitted with no hassle and at a really competitive price. Icing on the cake was a transformation in car ride... See more

Rated 5 out of 5 stars

A brilliant professional service on every visit! Feel so much safer when the tracking, tyre depths & inflation is checked after a hammering from the districts road network! Polite helpful staff, wo... See more

Rated 5 out of 5 stars

Another great customer experience at Protyre Newbury, the third time I've been there this year with different cars. On this occasion the guys supplied and fitted four new tyres to my Triumph Stag. Rea... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 2 Arnhem Road, Newbury, RG14 5RU, Newbury, Berkshire, United Kingdom

  • 01635 41800

4.7

Excellent

TrustScore 4.5 out of 5

476 reviews

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4.7

All reviews

(476)

35,104 reviews in the last 12 months

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Rated 2 out of 5 stars

wheel alignment and tyre change

Did the wheel alignment and tyre replacement with protyres.The tyre replacement was alright. The staff were friendly. didn't satisfy with the 1st attempt of the alignment.went back for 2nd attempt but alignment tools were not working properly,rebook needed.never been contacted since then.

January 28, 2026
Protyre Autocare - Newbury logo

Reply from Protyre Autocare - Newbury

Dear Mr Wu,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Really good service in Newbury depot

Really good service in Newbury depot, hope you support properly

January 12, 2026
Protyre Autocare - Newbury logo

Reply from Protyre Autocare - Newbury

Hello Richard,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Customer Service so good

Customer Service so good. Only one member of staff available but he not only accommodated my awkward timing he was very speedy and efficient at completing the tyre change. Top marks for that and for his polite, friendly manner.

December 15, 2025
Rated 5 out of 5 stars

Amazing

Can never fault this place on their prices or customers service. Was so easy to book an appointment and get a new tyre sorted on my car.

December 17, 2025
Protyre Autocare - Newbury logo

Reply from Protyre Autocare - Newbury

Dear Kirstie Taylor,

We appreciate you taking the time to share your experience you had with our team at our Newbury branch.

We're happy to hear that you found it easy to book an appointment and were satisfied with our prices and customer service when getting your new tyre.

Thank you for your feedback.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Rated 5 out of 5 stars

Great service. Really helpful staff

I've been here before and the attention to detail is really outstanding. Everything is handled efficiently and professionally.
Highly recommended

December 5, 2025
Protyre Autocare - Newbury logo

Reply from Protyre Autocare - Newbury

Hello James,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Job done quickly and professionally.

Job done quickly and professionally.

November 19, 2025
Protyre Autocare - Newbury logo

Reply from Protyre Autocare - Newbury

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great work by the friendly chaps at Newbury

Great work by the friendly chaps at Newbury. Had two punctures on successive days, first one needed a new tyre but the second one was fixable. All done without fuss and turned around in about 20 mins each time.

November 19, 2025
Rated 5 out of 5 stars

Its all about the staff!

The staff are friendly and helpful. It is a pleasure dealing with you.

November 17, 2025
Protyre Autocare - Newbury logo

Reply from Protyre Autocare - Newbury

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Vinnie who I dealt with was friendly

Vinnie who I dealt with was friendly, helpful, knowledgeable and great to deal with and dealt with my wheel sensor and tyre problem with effectively and completed the work to a very high standard

November 12, 2025
Protyre Autocare - Newbury logo

Reply from Protyre Autocare - Newbury

Hello Miss Gardner,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

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