Protyre Autocare - Pembroke Dock Reviews 

696
TrustScore 5 out of 5

4.8

Unit 3 London Road Mall, Pembroke Dock, SA72 4RS Pembroke, Pembroke, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Called in on the off chance of having new tyre fitted( almost everywhere else needs booking near me) lovey guys (Tom and sorry didn’t get my filters name ) sorted me out almost right away! Happy with... See more

Company replied

Rated 5 out of 5 stars

All worked very well staff where great and helpfull with any questions I put to them. Some of the equipment wasn't working, I had a tyre replaced and payed for a tracking, the tracking equipment... See more

Company replied

Rated 5 out of 5 stars

Recently had to get 4 new tyres for my SUV, these are never cheap, but I always get good tyres as I do fairly high mileage. Great service, booked in promptly once ordered tyres came in next day, fitte... See more

Rated 4 out of 5 stars

I booked a pair of front tyres and an aircon recharge on the protyre web page.. arrived and car completed professionally. Aircon normally takes an hour so tyres fitted during the process. Car given... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 3 London Road Mall, Pembroke Dock, SA72 4RS, Pembroke, Pembroke, United Kingdom

  • 01646 686663

4.8

Excellent

TrustScore 5 out of 5

696 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(696)

35,357 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

We ordered the tyres online and were able to drop off the vehicle at a set time. We were greeted on arrival and told how long the job would take, offered free coffee and could wait if we wanted in the waiting room.
The staff were excellent.

December 18, 2024
Rated 5 out of 5 stars

Professional friendly service

Professional friendly service, respectful of my car while changing the 4 tyres. Becky gave a very competitive price and ensured the tyres being supplied had the correct car makers notation.
I am happy recommending Protyre Pembroke Dock to friends with performance cars.

November 28, 2024
Rated 1 out of 5 stars

Terrible service

I always used to use pro tyre for all my MOT's and servicing. But I lost faith in my local branch after a poor service and the inability to get hold of the office at any time.
I booked a MOT with them for the first time in years because they were the only ones available at a pinch. Now I need to cancel, I cannot get through to anyone on the phone, and the reception was not manned when I went in to see them. Two members of staff in the shop ignored me for 10 minutes until I left. That's the last time I use pro tyre.

December 3, 2024
Unprompted review
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Dear Dai,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

Following on from my last review

Following on from my last review, and after car attending Protyre 3 times & still not fixed £900 later, we had to bring it to another garage, £180 & FINALLY fixed! Area manager rang & offered discount on tyres in the future as if we would ever go there again! Shocking service that I will be taking further!!

September 6, 2024
Unprompted review
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Dear Emma,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Woke up this morning to a flat tyre

Woke up this morning to a flat tyre. Pumped it up and noticed a nail in the tyre. It was going down slowly. I drove to ProTyre and the service was superb. The tyre was fixed and the lady who had done the work was marvellous!!

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Flat tyre, great service!

I was late for an appointment and stressed with a completely flat tyre. The manager and her colleague immediately changed my tyre and gave very impartial but good advice on changing a second tyre. I can’t recommend them enough. Thank you.

October 23, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service. Staff are very friendly and polite. I was informed about what was done to the car. Our car was put in to Protyre to have advisories on the MOT sorted. Car was under sealed and headlight fixed. Cost was reasonable.

October 2, 2024
Rated 5 out of 5 stars

Motorhome tyre problem in Wales September 2024…

On holiday in Wales in September 2024 with our motorhome I noticed the offside front tyre was losing pressure. I examined the tyre and found there was a screw embedded in it. I called in at Protyre Pembroke Dock on the off chance they could take a look at the tyre and they were extremely helpful. Without delay they had our motorhome in the workshop, offered us free tea or coffee whilst we waited and quickly carried out a repair to the tyre. Very friendly and helpful staff and I have no hesitation in recommending Protyre Pembroke Dock.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Friendly helpful staff. Easy to book online. Ready to collect at specified time. Full service report given. Excellent service, would use again

September 10, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look