Customer service was really efficient and friendly at the store Barter road. I went before at the other protyre store and was not the good service. The employee came over to assist me and he was... See more
Company replied
Location
Switch locationUnit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ Poole, Dorset, GB
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I had an MOT, the booking process was straight forward. The team were very knowledgeable and helpful. Both Cara and Toby were extremely helpful and professional. Went above and beyond in order to get... See more
Company replied
Car off road due to seized brakes. Protyre Poole replaced rear discs calipers pads bearings and brake fluid change. Very professional and friendly service I was very pleased and would recommend them.
Company replied
Booked in for an MOT. Carla at reception was super helpful. Made me aware of an issue that wouldn't have come up in the MOT but needed doing urgently. She also went above and beyond assisting with how... See more
Company replied
Company details
About Protyre Autocare - Poole Barter Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ, Poole, Dorset, United Kingdom
- 01202 722433
4.5
Excellent
1K reviews
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Very happy with the service and very…
Very happy with the service and very friendly staff.
July 13, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
always polite and welcoming
always polite and welcoming. fast an efficient service, with no awkward hard sales. always a pleasure using them.
July 15, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Miss Reynolds,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Staff attitude was not good
Staff attitude was not good.
I explained check all tyre pressure check, but didn't.
Again I am back and asked but they showing but no air filling, the car monitoring gags was same showing after running the car
July 15, 2026
Reply from Protyre Autocare - Poole Barter Road
Dear Philip Joseph,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Last week
Last week, I booked a free air conditioning inspection. During my visit, I was told that if everything checked out fine, they would refill the refrigerant gas for £79. I agreed to this.
After about an hour, they confirmed that everything was fine, refilled the gas, and my air conditioning was working again. However, just a few hours later, it stopped working.
I returned the next day and explained the problem. They told me they would inspect it again that afternoon and call me back. They did call and said they had refilled the gas again, but they were unable to find the source of the leak because their equipment couldn't detect any faults.
Unfortunately, after collecting my car, the air conditioning stopped working again within a few hours because the gas had leaked out once more. I paid £79 for a gas refill, but the underlying issue was never identified or fixed. I am disappointed that the problem remains unresolved and that I was charged for a service that only worked for a few hours.
July 15, 2026
Reply from Protyre Autocare - Poole Barter Road
Dear Hashim Salam ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Poole Barter Road branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Customer service was really efficient…
Customer service was really efficient and friendly at the store Barter road.
I went before at the other protyre store and was not the good service. The employee came over to assist me and he was eating a sandwiche, and he wasn`t really keen to. Maybe I was disturbing.
I don`t recommend the store at cabot lane.
July 13, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Juliano,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The whole process was seamless from…
The whole process was seamless from Start to finish Carla on reception had amazing customer handling skills
July 6, 2026
Reply from Protyre Autocare - Poole Barter Road
Dear Mr Green,
We would like to thank you for sharing your feedback regarding the service you received at our Poole Barter Road branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team has delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Car off road due to seized brakes
Car off road due to seized brakes. Protyre Poole replaced rear discs calipers pads bearings and brake fluid change. Very professional and friendly service I was very pleased and would recommend them.
June 22, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
This company is a joke
This company is a joke happened last year let down again. No MOT tester no phone call. Can you come back another day. Why are companies aloud to trade.This company i
July 1, 2026
Reply from Protyre Autocare - Poole Barter Road
Dear John G,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Excellent and friendly service
Excellent and friendly service. MOT or Aircon regass - no issues.
July 1, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Mr Falkiewicz,
Thank you for your fantastic 5-star review! We are so pleased to hear that you consistently receive excellent and friendly service from our team at Poole Barter Road, whether it's for an MOT or an aircon regas. We appreciate your custom and look forward to assisting you again.
Best regards,
Eddie
Customer Care - Protyre
MOT promptly done
MOT promptly done. No problems, except I was told they would email my certificate and report which did not arrive. Had to phone to be told I would find it on the Gov website instead. Fine now I know where to find it.
July 1, 2026
They did my mot and service and the…
They did my mot and service and the staff was brilliant e e. Though they were busy, they still had time to keep me updated all the way through.
June 26, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Mrs Tracey Boxall,
We truly appreciate your wonderful feedback!
We are delighted to hear that our in centre team provided brilliant service and kept you updated throughout your MOT and service,
Thank you for your custom.
Best regards,
Eddie
Customer Care - Protyre
Well done pro tyre
Well done pro tyre, so far you've always done a great job servicing / tyres / MOT. Keep it going. , many thanks
June 29, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Mr Hinkley,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
MOT complete
I had an MOT, the booking process was straight forward. The team were very knowledgeable and helpful. Both Cara and Toby were extremely helpful and professional. Went above and beyond in order to get me back on the road. I really appreciate the efforts made to keep me informed and keeping costs within my budget
June 29, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Mr Hollister,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Booked in for an MOT
Booked in for an MOT. Carla at reception was super helpful. Made me aware of an issue that wouldn't have come up in the MOT but needed doing urgently. She also went above and beyond assisting with how I could resolve the issue. Really good service and much more than she needed to do. I wish more places were like this, caring for their customers. I'll be going back for sure. Highly recommend
May 26, 2026
Unprompted review
Reply from Protyre Autocare - Poole Barter Road
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Wheel alignment
Firstly i booked a front wheel alignment as the website did not offer full 4 wheel alignment option i arrived early but due to being busy my car did not go in until 30mins later. the work was carried out efficiently and the young lad was happy to show me the results i was then informed my car required a rear wheel alignment but could not be carried out at the time due to time restrictions.
June 19, 2026
Reply from Protyre Autocare - Poole Barter Road
Dear David Carnell,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
brilliant receptionist
The young lady at reception was outstanding both on the phone and in person. Clear, comprehensible and pleasant. The speed of service was excellent.
June 19, 2026
Reply from Protyre Autocare - Poole Barter Road
Dear Ian Scott,
We are so glad to hear about your positive experience with our team and the speed of our service at our Poole Barter Road branch.
Thank you for sharing your kind words.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Poole Barter Road
Hello Liz,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service at a good price
Great service at a good price. Always professional and friendly.
June 17, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Sue,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
You did what you said you would do
You did what you said you would do, at a price that I consider value for money.
Thank you
June 15, 2026
Reply from Protyre Autocare - Poole Barter Road
Dear MR S HEATLEY,
We are so glad to hear we met your expectations and provided great value at our Poole Barter Road branch.
Thank you for your wonderful feedback!
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer care - Protyre
Good service
Good service. Average prices, staff polite, professional, would recommend company
June 4, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Peter,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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