A kind gentleman guided me to where i should park my car and to see the reception staff. Very friendly " lady" at reception was extremely attentive and helpful. A very happy nice attitude. Car MOT wa... See more
Company replied
Location
Switch locationUnit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ Poole, Dorset, GB
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See what reviewers are saying
Plenty of parking space on arrival. Greeted by a happy friendly team. Customer service is fantastic overall MOT done really quick I try and use Alder Hills centre for my MOT’s It is definitel... See more
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The manager was very proactive at checking every unusual sound, and not just attending to the more minor work that had been booked in. Thus he insured that the car was safe to drive to the other side... See more
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Really happy with the service from Protyre. The staff were friendly and helpful, and the whole process of getting my new tyres fitted was straightforward and hassle-free. The car feels great with the... See more
Company replied
Company details
About Protyre Autocare - Poole Barter Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ, Poole, Dorset, United Kingdom
- 01202 722433
4.5
Excellent
1K reviews
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MOT promptly done
MOT promptly done. No problems, except I was told they would email my certificate and report which did not arrive. Had to phone to be told I would find it on the Gov website instead. Fine now I know where to find it.
July 1, 2026
May use AI-assist with repliesRead more
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They did my mot and service and the…
They did my mot and service and the staff was brilliant e e. Though they were busy, they still had time to keep me updated all the way through.
June 26, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Mrs Tracey Boxall,
We truly appreciate your wonderful feedback!
We are delighted to hear that our in centre team provided brilliant service and kept you updated throughout your MOT and service,
Thank you for your custom.
Best regards,
Eddie
Customer Care - Protyre
Well done pro tyre
Well done pro tyre, so far you've always done a great job servicing / tyres / MOT. Keep it going. , many thanks
June 29, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Mr Hinkley,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
MOT complete
I had an MOT, the booking process was straight forward. The team were very knowledgeable and helpful. Both Cara and Toby were extremely helpful and professional. Went above and beyond in order to get me back on the road. I really appreciate the efforts made to keep me informed and keeping costs within my budget
June 29, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Mr Hollister,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Booked in for an MOT
Booked in for an MOT. Carla at reception was super helpful. Made me aware of an issue that wouldn't have come up in the MOT but needed doing urgently. She also went above and beyond assisting with how I could resolve the issue. Really good service and much more than she needed to do. I wish more places were like this, caring for their customers. I'll be going back for sure. Highly recommend
May 26, 2026
Unprompted review
Reply from Protyre Autocare - Poole Barter Road
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Wheel alignment
Firstly i booked a front wheel alignment as the website did not offer full 4 wheel alignment option i arrived early but due to being busy my car did not go in until 30mins later. the work was carried out efficiently and the young lad was happy to show me the results i was then informed my car required a rear wheel alignment but could not be carried out at the time due to time restrictions.
June 19, 2026
Reply from Protyre Autocare - Poole Barter Road
Dear David Carnell,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
brilliant receptionist
The young lady at reception was outstanding both on the phone and in person. Clear, comprehensible and pleasant. The speed of service was excellent.
June 19, 2026
Reply from Protyre Autocare - Poole Barter Road
Dear Ian Scott,
We are so glad to hear about your positive experience with our team and the speed of our service at our Poole Barter Road branch.
Thank you for sharing your kind words.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Poole Barter Road
Hello Liz,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service at a good price
Great service at a good price. Always professional and friendly.
June 17, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Sue,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
You did what you said you would do
You did what you said you would do, at a price that I consider value for money.
Thank you
June 15, 2026
Reply from Protyre Autocare - Poole Barter Road
Dear MR S HEATLEY,
We are so glad to hear we met your expectations and provided great value at our Poole Barter Road branch.
Thank you for your wonderful feedback!
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer care - Protyre
Good service
Good service. Average prices, staff polite, professional, would recommend company
June 4, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Peter,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The process was all very professional.
The process was all very professional.
The man on reception was excellent.
June 5, 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and good value.
June 3, 2026
Had my cars aircon regased
Had my cars aircon regased, was in and out in 45 mins, really good service
June 3, 2026
Friendly staff, Highly recommended
This wasn't my first time using their service, and once again everything went smoothly. They were friendly, quick, and reliable throughout the whole process. Very happy with the service and would definitely recommend them.
May 27, 2026
Very reasonably priced
Very reasonably priced, the staff were friendly, knowledgeable and explained in detail what had been done to my car.
May 25, 2026
Quick turnaround
I only needed the front wheels balancing and a air con recharge. The staff were very accommodating and the service was excellent
All taken care of in under an hour Would highly recommend
May 25, 2026
Tyre's fitted
The staff were extremely efficient and courteous. They also booked me in at short notice. The tyres and fitting were also at a competitive price. Very good all round
May 14, 2026
Excellent service
Reception was friendly while I waited,work started on time.
The work done was explained to me.
The charge was very reasonable.
May 20, 2026
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