Solved my problem there and then. Matching my previous price for 2 tyres and fitted them. Allowing me reduced downtime and the ability to earn money. Extremely helpful chap in the office.
Company replied
Location
Switch locationUnit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ Poole, Dorset, GB
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See what reviewers are saying
A kind gentleman guided me to where i should park my car and to see the reception staff. Very friendly " lady" at reception was extremely attentive and helpful. A very happy nice attitude. Car MOT wa... See more
Company replied
Plenty of parking space on arrival. Greeted by a happy friendly team. Customer service is fantastic overall MOT done really quick I try and use Alder Hills centre for my MOT’s It is definitel... See more
Company replied
The manager was very proactive at checking every unusual sound, and not just attending to the more minor work that had been booked in. Thus he insured that the car was safe to drive to the other side... See more
Company replied
Company details
About Protyre Autocare - Poole Barter Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ, Poole, Dorset, United Kingdom
- 01202 722433
4.6
Excellent
1K reviews
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Don’t recommend!
Took my car on the Monday to get the MOT done, failed on a couple of bits. So got booked in Thursday to have all the work done to pass the re test. Arrived with my car at 9am, they said we will give you a call back when it’s ready to collect. Got a call at 1:30pm telling me everything that needed to be done and asked if they should order the parts. Many hours went by, phoned at 5pm to be told that the parts haven’t turned up but will turn up in the morning so it will be done then. I then phoned them Friday at around 2pm to see it the work had been done, where I got told they will find out for me and phone me straight back. I did not get phoned back!
Fast forward to the following Monday, get a phone call saying that the tyre hadn’t arrived yet for some reason? So had to pay double to get two new tyres put on almost doubling the original quote, had that phone call at 9am. It then reaches 5:30pm telling me all the work had been done and I can come and collect the car, bearing in mind they close at 5:30 and I live 30 mins away. So how is this possible. The guy on phone seemed to annoyed by my response of I’m not going to be able to get there in time therefore I’ll have to come in the morning is this okay, where he responded with yeah that’s fine and immediately hanging up.
Will not be using again!
October 22, 2025
Reply from Protyre Autocare - Poole Barter Road
Dear Customer,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
0 stars
0 stars, still a week later waiting on proper results of the MOT an itemised costs.
No available mechanics, all off sick.
They don't answer the phone or call you back.
October 22, 2025
Reply from Protyre Autocare - Poole Barter Road
Dear Mrs Roberts,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Jack was very helpful and friendly
Jack was very helpful and friendly, invited to a 6 point check always trust their knowledge.
October 22, 2025
Reply from Protyre Autocare - Poole Barter Road
Dear Ian Dartnell,
We appreciate you taking the time to leave us this fantastic review!
We're happy to hear you found our service quick and affordable at our Poole Barter Road branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Helpful and efficient service.
October 15, 2025
Reply from Protyre Autocare - Poole Barter Road
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Recommend Protyre Barter Rd
They replaced 4x tyres and checked my alignment. The team worked professionally and returned my vehicle timeously. The receptionist kept me appraised of the progress and processed the documentation and payment in an amicable; efficient and professional manner.
All in all I am pleased with the service I received and recommend their service without reservation.
October 15, 2025
Reply from Protyre Autocare - Poole Barter Road
Hello Bob,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from Jack the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Overcharged by a mile!!
Overcharged by a mile! Thought the price seemed high so double checked by pricing with another garage and it turns out I was charged over double. I have used this garage for years and never had a problem so didn't really think about it until after I had agreed the work (so my own fault for being trusting). It turns out the management of this particular branch has changed. It seems not for the better. When I questioned the manager, thinking it may have been an honest mistake, his answer was simply 'you agreed the price and we are a premium company so charge premium prices'. When I said ' over twice the price??' he just shrugged. So in short, they have lost the work on all of our vehicles.
October 13, 2025
Reply from Protyre Autocare - Poole Barter Road
Dear Mr Lamb,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Poole Barter Road
Hello Charlotte,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service and good range of tyres at…
Good service and good range of tyres at resonable price.
October 13, 2025
I was able to get a same day appointment
I was able to get a same day appointment, and the team were ready for me. The job was done and the car brought to the door of the waiting room. All very easy.
October 10, 2025
MOT appointment Cancelled with zero warning
Arrived at garage to be told that my car can’t be booked in today. After a bit of back and forth I showed them my booking confirmation, then they finally looked at the bookings they had and said that I should have been called to say it had been cancelled. No free bookings for at least a week, went elsewhere. Shame as it’s just down the road from me, would consider driving further for better customer service.
October 10, 2025
Reply from Protyre Autocare - Poole Barter Road
Dear Charlie,
Thank you for bringing this to our attention and we are sorry to hear that your appointment had been cancelled.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Poole Barter Road
Hello Mr Pugsley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always polite and helpful as well as…
Always polite and helpful as well as doing a good job
October 1, 2025
Reply from Protyre Autocare - Poole Barter Road
Dear Betty,
We appreciate you taking the time to leave us this 5-star review.
We are happy to hear that you find our team at our Poole Barter Road branch , polite, helpful, and skilled.
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Very good experience
Very good experience. Jack was so incredibly helpful. He is a real ambassador for the company. First rate service.
September 17, 2025
Reply from Protyre Autocare - Poole Barter Road
Hello Robert,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Poole Barter Road
Hello Ian,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and attitude
Great staff. Great conversations when waiting.
Did a smashing puncture repair.
September 13, 2025
Unprompted review
Reply from Protyre Autocare - Poole Barter Road
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Staff are polite and helpful.
Staff are polite,helpful and informative with providing a great service for vehicle owners.
September 12, 2025
Amazing service!
Absolutely brilliant service from both Jack and Tom. I went in after driving over a nail and puncturing a tyre, I was fully expecting to have to fork out for a whole new tyre but the guys were able to repair the puncture for me and save me a shed load of money! Faultless service and they've definitely made a regular customer of me, thanks again guys!
September 11, 2025
Unprompted review
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