Everything went well except the receptionist did'nt pass on my comment of which tyres needed changing.This was found out by the tyre fitter who tried to put an 18 inch tyre on a 17 inch wheel.He sorte... See more
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See what reviewers are saying
Can’t fault the service ProTyre give,cheapest place for the motorcycle tyre I bought and fitted within 15 minutes of arriving 😁
This was the third garage I took my car to for a loud humming sound accompanied with vibration. No one else was able to find the problem but the mechanic here knew what it was and got it sorted. They... See more
Company replied
An exceptionally good experience. I needed a tyre checked before going to my father's funeral. Compassionate as the woman behind the counter was, she arranged for someone to check it immediately and... See more
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Company details
About Protyre Autocare - Rugby Paynes Lane
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
11 Paynes Lane, Rugby, CV21 2UH, Rugby, Warwickshire, United Kingdom
- 01788 542292
4.7
Excellent
1K reviews
Asks customers to review
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Can’t fault the service ProTyre give
Can’t fault the service ProTyre give,cheapest place for the motorcycle tyre I bought and fitted within 15 minutes of arriving 😁
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Rugby Paynes Lane
Dear George Browning,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby Paynes Lane branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Beverly,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Irfan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff at Rugby were very helpful in…
The staff at Rugby were very helpful in getting me sorted at very short notice. They were friendly thoughout and kept me updated with everything that was happening with my car.
August 3, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Kay,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Local
Local, pleasant and efficient. Helpful and able to find availability when our vehicle dealership wouldn't
August 3, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Mrs Mills,
We would like to thank you for sharing your feedback regarding the service you received.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team were able to assist you.
Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Experience
Everything went well except the receptionist did'nt pass on my comment of which tyres needed changing.This was found out by the tyre fitter who tried to put an 18 inch tyre on a 17 inch wheel.He sorted the problem when he found the correct wheel in the boot.
July 31, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Roy,
Thank you for leaving us a review. We're pleased that the majority of your experience went well, although we are concerned to hear about the miscommunication. We have passed this feedback onto the area manager to investigate further to prevent it happening in future.
If you have any question or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Tyre change review
The lady at reception was very polite and welcoming and the service was quick. I wish that the staff could’ve cleaned up a bit more as it was presented to me with marks over the tyres and grease over the alloys.
July 29, 2026
Fantastic service
Fantastic service, have fit me in twice. The waiting area is a quiet calm space where you can sit and work if needed.
July 29, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Sarah,
We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly & expert care
I was dealt with in a friendly, quick & efficient manner. My car air conditioning is fixed and working 100% now thanks to Protyre.
July 24, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Julia,
We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Failed motorcycle mot with made up…
Failed motorcycle mot with made up "major defect" then was told they couldn't touch it so I took it to a proper motorcycle test centre and they passed it. I know it's a drop in the ocean but they have lost my custom for good. Never going back!!
July 20, 2026
Unprompted review
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Sheldon Aldridge,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Easy online MOT booking system
Easy online MOT booking system, completed on time and polite staff… good stuff 👍
July 22, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Always used these for my motorcycle…
Always used these for my motorcycle tyres. Good price, quick fitting.
My only gripe is the confusion on the booking system. The drop box option is for fitting to rims only not to bike. However a quick call reassured me they still fit to bike.
July 22, 2026
I arrived for my cars MOT
I arrived for my cars MOT, dealt with quickly. Just over an hour and i was collecting my car again.Fantastic service. Staff were polite, great price and easy to book online.
July 22, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Lisa,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
All round a great garage
Easy to book online, competitive pricing, warm welcome, free hot drinks, lovely waiting room. Can watch MOT if you wish
July 22, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Miss Shand,
We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Shelley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Experts and great service
This was the third garage I took my car to for a loud humming sound accompanied with vibration. No one else was able to find the problem but the mechanic here knew what it was and got it sorted. They also checked all the other things that other garages had flagged and confirmed all was okay there. Amazing team, and great experience
July 14, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Freya,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Annette,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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