An exceptionally good experience. I needed a tyre checked before going to my father's funeral. Compassionate as the woman behind the counter was, she arranged for someone to check it immediately and... See more
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This was the third garage I took my car to for a loud humming sound accompanied with vibration. No one else was able to find the problem but the mechanic here knew what it was and got it sorted. They... See more
Company replied
Everything went well except the receptionist did'nt pass on my comment of which tyres needed changing.This was found out by the tyre fitter who tried to put an 18 inch tyre on a 17 inch wheel.He sorte... See more
Company replied
Very nice set up, conveniently close to home, friendly and informed team! Were able to get my MoT test done and fix the small failure in good time without impacting on my day! Would definitely recomme... See more
Company details
About Protyre Autocare - Rugby Paynes Lane
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
11 Paynes Lane, Rugby, CV21 2UH, Rugby, Warwickshire, United Kingdom
- 01788 542292
4.6
Excellent
1K reviews
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Replacement MC rear tyre
Welcoming staff
Relaxed waiting area and superb service and price 10/10 👌
July 3, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Richard,
Thank you very much for leaving us this 5-star review. We are delighted to hear that you are happy with the service you received from the team at Rugby Paynes Lane. We appreciate your custom and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Website was easy to navigate
Website was easy to navigate, easy to get an appointment & to book online. I booked to have my air con re gassed, it was good value for money,& was.done quickly & efficiently
June 25, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Had my aircon regassed
Had my aircon regassed, very easy and quick from my point of view. Second time I've used Protyrez, will definitely use again.
June 24, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Gillian,
We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Malcolm,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Poor online booking experience
I booked and paid for an air conditioning regas online at the Rugby branch and received an order confirmation for a specific appointment time. Within the hour I was told the slot had already been booked for another customer and my appointment was cancelled. The website accepted my booking, took my payment and confirmed a slot that was never actually available. The result was wasted time, real inconvenience, and a loss of confidence in their online booking system. If you take payment and issue a confirmation, the appointment should be guaranteed. Protyre needs to make sure live availability is accurate before taking payment and confirming appointments. Disappointing experience.
June 26, 2026
Unprompted review
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Karikalan,
Thank you for taking the time to raise your concerns.
We can confirm that after received your email in regard to this matter, that your concerns have been raised with the Area Manager who will make contact with you in due course to discuss this further with you.
We apologise for any inconvenience caused.
Kindest regards,
Georgia
Customer Care - Protyre
Booked online which is an easy process
Booked online which is an easy process. The staff are exceptional, helpful and friendly. Happy with the service and the work carried out.
Would and do recommend.
June 24, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Annemarie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and staff
Great service and staff. Would definitely recommend and will use again.
June 17, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Lily,
We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great experience. Just one little niggle.
Have used Protyre previously and had a great experience, so decided to use them again. I needed four new tyres and got a great deal on Dunlop tyres. I received great service again. I have just a small niggle, after fitting, all the rims on my car were covered in white grease. It would have been good if someone could have wiped it off, rather than leave it to me.
Despite the niggle, I would still return again and definitely recommend to others.
May 29, 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Customer,
Thank you for your continued loyalty and for taking the time to share your positive experience.
We're delighted to hear that you received great service and a good deal on your Dunlop tyres at our Rugby Paynes Lane.
We sincerely apologise for the white grease left on your rims and appreciate you bringing this to our attention.
We'll ensure our team is more diligent in the future.
We look forward to welcoming you back and appreciate your recommendation!
Kind regards
Kayliegh
Customer care - Protyre
Staff on desk were excellent,as ever
Staff on desk were excellent,as ever. I thought the items in the boot which had to be removed,air compressor ect,could have been replaced into correct holders.
June 3, 2026
Friendly but always professional…
Friendly but always professional service. A great local business with local presence but national reach.
June 3, 2026
Great service as always
Great service as always , Gareth was excellent and sorted my daughters car and told me alignment was out and sorted so they tell you what you need no nonsense
June 3, 2026
Very a very friendly local automobile centre efficient very knowledgeable and…
Very efficient very knowledgeable and very friendly
June 3, 2026
Done air con regas on offer
Done air con regas on offer, great service and nice waiting area
June 1, 2026
Great service, fair pricing.
I've used this place for car and motorcycle MOTs, tyres, servicing etc. for a while now and never come away feeling I'd been ripped off. Great service, fair prices - what's not to like?
May 29, 2026
Lovely clean check- in and waiting…
Lovely clean check- in and waiting space, nice friendly staff and good efficient service.
Smashed it
May 29, 2026
Pre booked and paid for bike tyres
Pre booked and paid for bike tyres, turned up at the selected time with wheels, 20 mins later, all done and was on my way home..
May 27, 2026
A pleasure doing business with you all…
A pleasure doing business with you all at the office most helpful came in got a quote booked in next day and the service was above and beyond
May 25, 2026
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