Protyre Autocare - Sittingbourne Reviews 

Very helpful, polite, informative, good customer service,
Would use again

Just dropped off the vehicle and the wheel was changed with alignment done within the prescribed 1 hour. It also helped that I hot 20% off the Good year tyre I bought and 50% off wheel alignment.

Everything went smoothly very friendly staff

Good communication

I use this garage for my mot & anything that needs fixing in between also new tyres they are always friendly, always quick & explain things really well, I would recommend this garage.

I had a brilliant experience with using Protyre for the first time. I found I had a flat tyre so called Protyre but noticed they were due to shut in 5 minutes. The guy on the phone was really helpful and said they will stay open for me so I could get my car there to have them fit a new tyre. When I got there they were really friendly and did the job quickly.

Based on this experience I would recommend using them.

Received report and condition of tyre are good.

Polite welcome and shown rest room with drink provided. not kept longer than necessary. no oily marks left in the interior from mechanics hands.

Great service the MOT tester was very helpful when setting out the reasons why the car failed its MOT. The reception was very welcoming and you even get free teas and coffee

Polite and helpful staff, service with a smile 😊 even though I was late for my appointment 🤭
Thanks guys and sorry!

Great service, friendly staff, value for money.

A company you can trust

Booked and paid for a MOT. Took the day off work only to get there and be told they couldn’t do the MOT.

Very helpful & friendly staff, arrived without booking an appointment to get my alignment checked. Was checked within minutes of arriving & work done to correct alignment very quickly. Thank you.

Booked an appointment to fit one new tyre.
Very good service with no hassle.
Recommend company.

Great customer service, beat the quotes I had from 4 other garages and gave me honest advice about which tyres would suit my driving needs, Everyone involved from start to finish were polite and helpful, excellent service

Happy with the service. Adam was very helpful and kept us informed with regular upgrades.

Honest and friendly service. The whole team went out of their way to help. Our car failed the M.O.T and we was due to go away, needing to drive a long way the next day. They all rang around and sourced a hard to come by part for us and even managed to fit us in and repaired and retested that day. Not our first visit and they are always a reasonable price and great service.

The behaviour we experienced at this garage was, once again, appalling and deeply disappointing.

Dad returned here trusting that past issues (not involving him) would not affect future service, but it’s clear that he was very wrong.

The engineer was beyond unprofessional, rude and entitled just like the previous time.

Dad went for an MOT January 8th. As the previous complaint had been raised by me, there was no reason for him to expect—or deserve—any form of hostility or unkindness from the staff.

Unfortunately, this is precisely what he encountered.

Initially, the van was set to pass with defects, and my dad was preparing to leave when the same engineer from our prior issue intervened. The engineer abruptly took over from another staff member, changed the decision to a fail, and pulled out his phone and acted as if, and said he were going to report my dad on the spot if he were to take the van home, all while behaving in an incredibly rude and condescending manner.

To treat anyone this way is disgraceful, and it left my dad feeling humiliated and deeply frustrated.

To make matters worse, the technical handling of the van was equally unsatisfactory. A bolt was broken during their work, requiring additional repairs, and while attempting to clear the DPF, staff created significant concern when they believed they had damaged the engine.

This guys entitled and dismissive attitude makes it abundantly clear he has no regard for customer service or the trust that people place in the garage.

This experience has been nothing short of a nightmare, again, and we are left not only disappointed but also deeply frustrated by the staff's actions and attitude.

It is clear that some unresolved tension from the previous complaint influenced how my dad was treated during this visit, which is unprofessional.

This engineer’s attitude, combined with the mishandling of our vehicle, leaves us with no choice but to strongly advise others to reconsider using this garage.

Have reached out to the area manager but had no response.

So bad the Area Manager refunded me in full