I booked in for a battery check Thursday night, took it in 8.30 Friday morning and the battery was checked and changed before 12. I have been going to Southam Tyres for a couple of years now and won't... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have been using ProTyre Southam for last 3 years for my MOT, Service and other repairs. Honest Garage, Explain everything clearly and charge accordingly.
Company replied
Always super helpful and explain things in an easy to understand way. They are also always on time so they just make everything easy.
Company replied
I had warning signs come up on my dash board so booked my car in for a diagnostic scan. The issues were explained to me clearly and the advice give was appropriate and resolved the issues. The gu... See more
Company replied
Company details
About Protyre Autocare - Southam
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Southam Drive, Southam, CV47 0RB, Southam, Warwickshire, United Kingdom
- 01926 813510
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and efficient service…
Friendly and efficient service completed in short time
December 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good service thank you
December 8, 2025
Reply from Protyre Autocare - Southam
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southam branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Follow up customer service
Booked an MOT which was fine, car failed on a couple of items and was told I'd be given a quote for repairs either later that day or the day after. Hadn't heard anything by the following lunchtime so rang up. Spent 10 minutes on hold and then instead of them answering the phone it was picked up and immediately replaced on the cradle. Did the service I asked for, but the follow up customer service was pretty poor
November 28, 2025
Reply from Protyre Autocare - Southam
Dear Mr Ibbs,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Southam branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Not Trustworthy, beware
My car went in for an MOT/Service to the Southam branch and suffered a major electrical fault whilst in their care.
They tried to diagnose/fix the fault (without my knowledge) but failed.
They then decided to play all innocent when I reported the fault to them and were doing me a favour to take a look.
They spent another day trying to fix it, but failed.
At that point I thought they had been decent, but then reviewed my dashcam footage and found out the truth.
Shocking.
I'm now left wth an unsafe car to fix and currently waiting for my complaint to be dealt with.
A week in , the ProTyre managers haven't even got in contact. Great customer service.
November 19, 2025
Unprompted review
Reply from Protyre Autocare - Southam
Dear Dave,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
MOT Booking
Got my MOT booked in (online) within the week with no hassle at all... The staff were helpful, friendly and the whole drop off, MOT, handing back process was as smooth as you like - Thank you!
November 24, 2025
When I arrived at Southam I needed a…
When I arrived at Southam I needed a new tyre urgently as I was using a replacement spare tyre after a burst tyre
The man behind the desk was so kind and helpful. He arranged for the tyre to be replaced within an hour and a half and rang me when it was ready. No wonder I go there regularly.
November 17, 2025
Seemless from arrival to handing the…
Seemless from arrival to handing the keys back.
Not my ususal Protyre location but for some reason the tyres I wanted to order, (to match the other axle) could not be ordered online to my closest fitting centre. Would be interested to know why this was.
November 17, 2025
Great service in Southam
Tyres bought & fitting date booked online. Fitting garage very efficient - all good
November 14, 2025
Kieran the manager was extremely…
Kieran the manager was extremely helpful in arranging the timely fitting of a replacement coil spring.
November 15, 2025
Reply from Protyre Autocare - Southam
Dear Gennaro Varriale,
We're happy to hear that the replacement coil spring fitting was arranged promptly and efficiently at our Southam branch .
We appreciate your positive feedback and are grateful for your review.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
The tyres were replaced quickly and the…
The tyres were replaced quickly and the reception kept me informed during the process .
October 20, 2025
Reply from Protyre Autocare - Southam
Hello Duncan,
We would like to thank you for sharing your feedback regarding the service you received at our Southam branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Southam
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southam branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Dishonest and generally awful service.
Worse customer service I’ve ever seen. Specifically chose this garage since they offered a discounted wheel alignment with the purchase of new tyres. Dropped the car off and upon pick up I found one of the finishers had fallen off and I was lied to about it. On top of that, I was then told the rear wheel alignment (sole reason do choosing this garage and service advertised in their website) was not done because my suspension spring was broken. It wasn’t upon further checking. I called them about this and finally they admitted this was only a “miscommunication” since they aren’t able to provide this wheel alignment service with their equipment. I tried to get the number of someone who could help me get this alignment done within the franchise so I could use my discount and was only received with more lies and lack of help and accountability. Even hanging up on me several times and refusing to direct me to someone who could actually help my situation. Awful experience - would not recommend. Very dishonest people.
November 5, 2025
Reply from Protyre Autocare - Southam
Dear Customer,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Southam
Hello Lynne,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southam branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Website easy to navigate to find the…
Website easy to navigate to find the right tyre, useful information and straightforward to book fitting appointment.
Good service, friendly staff
November 3, 2025
Reply from Protyre Autocare - Southam
Hello Mr Gordon Savory,
We're happy the website was easy to use and booking was straightforward. Thank you for your positive feedback regarding our team's friendly service.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Southam
Hello Kate,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southam branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt start of work on arrival
Prompt start of work on arrival. Friendly staff.
Was surprised it took nearly 45mins to fit 2 new front tyres as my booking was for 8.30am and it was not busy.
October 17, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.