I attended ProTyre for my Golf R's first MOT. There appeared to by an issue with a high Lambda reading at the second tailpipe (to much oxygen indicating a lean mixture) Further examination reveal... See more
Company replied
Location
Switch location170-176 Burgess Road, Southampton, SO16 3HH Southampton, Hampshire, GB
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See what reviewers are saying
I went to Protyre for my annual MOT. The staff were very pleasant and professional and the MOT was completed in less than an hour. The price charged was very reasonable and less than many other garage... See more
Company replied
It was an emergency as I was on my way to another city, 2 hours driving away. It was a Saturday morning and my tyre was looked at, a nail identified and a replaced tyre within 30 minutes. Excellent a... See more
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Protyre, as they are now, are just 10' walk away, so I have used them for MoTs, tyres and, occasionally, servicing, over the past couple of decades. Always friendly, competent and with competitive... See more
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Company details
About Protyre Autocare - Southampton Burgess Rd
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
170-176 Burgess Road, Southampton, SO16 3HH, Southampton, Hampshire, United Kingdom
- 02380 677468
4.7
Excellent
1K reviews
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The manager was very knowledgeable and…
The manager was very knowledgeable and polite.
October 13, 2025
Reply from Protyre Autocare - Southampton Burgess Rd
Hello Mr Chungh,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Gear linkage cable snapped
My Mum's car broke down and was stuck in gear. We were able to get to the garage and they were fantastic. They were really busy but they did squeeze the car in. The staff were extremely professional, polite and honest and left us at ease. I can't thank them enough for the outstanding workmanship and great value service.
October 7, 2025
Unprompted review
Reply from Protyre Autocare - Southampton Burgess Rd
Hello Terence,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fast service
Fast service. Very helpful staff. I was kept informed of the status of my car issue at all times. the price was reasonable as well. Definitely use again
September 29, 2025
Reply from Protyre Autocare - Southampton Burgess Rd
Hello Mr Joseph,
We would like to thank you for sharing your feedback regarding the service you received at our Southampton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Really helpful and communicated over…
Really helpful and communicated over the phone any issues that we then resolved over the phone instead of any hidden surprises. Great attitude to customer service
September 26, 2025
Reply from Protyre Autocare - Southampton Burgess Rd
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very good service ,nice staff
September 8, 2025
Unprompted review
Very helpful friendly staff, competitive prices and did my tyres at the time slot I was booked in for. Thank you and I would recommend them.
Very helpful friendly
September 12, 2025
Protyre saved my day.
I was on my way to pick up my wife from hospital after open heart surgery in Southampton on Tuesday 2nd September 2025 when I picked up a puncture. I managed to do a quick seal tyre repair to get me to Protyre 170-176 Burgess rd, Southampton SO16 3HH.
The site manager and his senior workshop worker, Ed, slotted me into an already very busy schedule and got me underway in no time really.
I was so very very impressed with the efficiency and professionalism in all that Protyre did for me that day.
Thank you so much.
September 2, 2025
Unprompted review
Honest and helpful
They made you feel welcome on arrival and offered free drinks, gave honest opinion on tyre issues.
Competitively priced, will always use them in the future.
September 3, 2025
Quick turnaround
September 3, 2025
Customer service seriously declined
I've always used this garage but the customer service has really gone downhill. I knew my car would fail on a dangerous due to the tyres so asked for them to be changed before rhe MOT but they refused and now I can't even change the tyres and use my car for the remainder of the MOT whilst I get the majors fixed. They left me in the dirt, without a car all because they wouldn't change the tyres. A garage I've used for over 10 years with 3 cars that I will never use again. They used to be so good, customers were always listened to and looked after. Not any more.
August 29, 2025
Reply from Protyre Autocare - Southampton Burgess Rd
Dear Kristine Wallace,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
On time and polite staff.
September 1, 2025
M.O.T
M.O.T. Honest opinions ,and not looking for work second time here and many years before at dock gate 10 branch and its the same service.
August 25, 2025
Quick and efficient. Just what was needed.
Quick, efficient and gave me better tyres as ones I ordered weren’t available for the same price.
August 18, 2025
Reply from Protyre Autocare - Southampton Burgess Rd
Hello Mr Licky,
We would like to thank you for sharing your feedback regarding the service you received at our Southampton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
PROTYRE PROFESSIONALISM
I found PROTYRE online and was met with courtesy and a pleasant caring manner by Ashley when I called to make further enquiries. This was a significant relief as I sought to get our neglected car back on the road after my husband’s long illness.
The challenges I faced were handled with consistent professionalism and I am most grateful. Refreshing customer service! THANK YOU
August 13, 2025
Reply from Protyre Autocare - Southampton Burgess Rd
Hello Hazel,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
The guys are so nice
The guys are so nice, professional and the service was smooth
I always go to my local one their are always helpful and professional
The receptionist is very welcoming and always polite and efficient
August 13, 2025
Quick repairs and informative
The team was able to fit my car in last minute and get the radiator replaced in a day. Everyone is always polite and happy to explain how and why things need replacing, without it being condescending.
August 11, 2025
Reply from Protyre Autocare - Southampton Burgess Rd
Hello Katrina,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Highly recommend this garage
Excellent service, by really helpful staff
August 8, 2025
Unprompted review
Reply from Protyre Autocare - Southampton Burgess Rd
Dear Nikki,
We appreciate you sharing your positive experience with our helpful staff at our Southampton Burgess Road branch . We're happy to hear that you received excellent service from us.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
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