Protyre Autocare - Stockton on Tees Reviews 

1,238
TrustScore 4.5 out of 5

4.7

2A Lockheed Close, Preston Farm Ind Est, TS18 3BP Stockton - on - Tees, Teeside, GB


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Rated 5 out of 5 stars

Very professional and helpful staff at the Stockton branch. They completed the fitting of a tyre for my motorhome which was completed on time and to high standard

Company replied

Rated 5 out of 5 stars

Saw a screw in my tyre, and went straight round to ProTyre at Stockton for them to investigate. They confirmed that the screw had pierced the tyre, and repaired the whole all within 25 mins. Great... See more

Company replied

Rated 5 out of 5 stars

Easy to book in and drop off. Work started on time and kept fully informed of progress as I was shopping. No problem about picking it up when I and the repair were finished. Every contact with staff... See more

Company replied

Rated 5 out of 5 stars

Sent reminder for mot , kept me fully informed during my time there and had a chat about my car upon completion of its test. Very polite and professional, will be using them again for services and mot... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 2A Lockheed Close, Preston Farm Ind Est, TS18 3BP, Stockton - on - Tees, Teeside, United Kingdom

  • 01642 601600

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,238)

33,675 reviews in the last 12 months

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Rated 1 out of 5 stars

Con artists

Con artists. They do a groupon voucher for an MOT for £25. They failed my car on the headlight alignment, and I asked well why didn't you just sort it, it takes 30 seconds to adjust them. The reason? They wanted £35 for the pleasure. When I refused to pay, I asked if I could borrow some allen keys to do it myself and was told rather sternly no, we won't lend you them. I wandered over the road, asked the folks doing some consturction if I could borrow theirs, and then did the adjustments, I adjusted the lights by maybe a degree at most. They then made me sit and wait in the reception for over an hour while they 'retested'. Fortunately they passed the car. While I was sitting in reception, every single phone call was to an MOT car owner saying their cars had failed, do you want us to fix it, quoting £35 every time, trivial little things every time. I didn't hear a single car pass without the extra ransom being paid and they must have made 6 or more calls.

Wouldn't go back.

July 8, 2025
Unprompted review
Protyre Autocare - Stockton on Tees logo

Reply from Protyre Autocare - Stockton on Tees

Dear James McGuire,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Approachable and Helpful Staff

The staff members were friendly, helpful and polite. The job was completed thoroughly and efficiently.

Thank you.

January 9, 2026
Protyre Autocare - Stockton on Tees logo

Reply from Protyre Autocare - Stockton on Tees

Dear Jane,

We appreciate you sharing your feedback regarding the service you received at our Stockton on Tees branch.

We take customer service seriously and are delighted that the team delivered this to you.

Many thanks again for the positive feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Rated 2 out of 5 stars

I’ve used this garage 10 years with all…

I’ve used this garage 10 years with all sorts of cars and they have always been great.

I’ve since moved out to the North York moors, about 35 miles away although I’d rather use a garage I trust and felt that it would be worth the journey.

So booked my car in for a service and check a noise from the rear wheel which turns out to be a broken calliper. Ok it needs replacing and it’s an expensive part which takes a WEEK to arrive and fit.

I get the car back, service light not re-set and still a noise from the wheel. I book it back in ( another 70 miles round trip). Oh it’s the brake pads it does say on your service sheet !!!

YOUR THE MECHANICS !
YOU'VE HAD IT A WEEK
YOU DONT CHECK PADS AND RING ME ?

Anyway the car comes back £1700.00 later.

And it’s still got the same noise…..

NEVER AGAIN WILL I USE THIS GARAGE. Ever…..

December 12, 2025
Protyre Autocare - Stockton on Tees logo

Reply from Protyre Autocare - Stockton on Tees

Dear Mark Nixon,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Great service from the guys at protyre…

Great service from the guys at protyre Stockton. MOT was carried out professionally and without any delays.

December 3, 2025
Protyre Autocare - Stockton on Tees logo

Reply from Protyre Autocare - Stockton on Tees

Hello Jean,

We're happy to hear that you received great service at our Stockton branch. We appreciate you choosing us for your MOT.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

My cousin rang and said her brand new…

My cousin rang and said her brand new car had put a tyre pressure warning light on. I checked the tyres and found a screw in the middle of one of the front ones. She had only done 400 miles but I suggested taking it to Protyre for a repair so I went with her. Job was done very quickly, car all ok again and £25 was far better than £200 for a new tyre recommended...

December 3, 2025
Protyre Autocare - Stockton on Tees logo

Reply from Protyre Autocare - Stockton on Tees

Hello Mark,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stockton on Tees branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service as usual

Great service as usual, I waited in, while my car had MOT

December 1, 2025
Protyre Autocare - Stockton on Tees logo

Reply from Protyre Autocare - Stockton on Tees

Hello Geoffrey,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockton-on-Tees branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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