Always use protyre my mot as nd service went like clockwork and pro tyre at thetford are very customer focused and polite. I all ways use pro tyre and my car has never had any real issues Today... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was expecting to buy a new tyre but the mechanics found the problem and had a reasonable instead of expensive bill to pay. He even drove my car onto the road for me and made sure the handbrake wa... See more
Company replied
Incredible service. Managed to fit me in on the day and had my car fixed and up and running by the afternoon. Always use protyre as they are so professional and consistent. Recommend always.
Company replied
Booked in for steering alignment and was seen to straight away and offered free coffee. The alignment was a bit tricky to get right without pulling one way or the other but the very friendly technicia... See more
Company replied
Company details
About Protyre Autocare - Thetford
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 4, Telford Way, IP241HU, Thetford, United Kingdom
- 01842 763663
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These gentlemen were stars
These gentlemen were stars, so helpful, going beyond the call of duty. Highly recommended
October 29, 2026
Reply from Protyre Autocare - Thetford
Hello Michelle,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The staff were brilliant
The staff were brilliant, We had a problem Friday morning they got it sorted for us and we were away within 30 minutes couldn't ask for more thanks very much would definitely recommend Protyre for fitting us in at such short notice.
October 30, 2026
Unprompted review
Reply from Protyre Autocare - Thetford
Hello Barry,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I was expecting to buy a new tyre but…
I was expecting to buy a new tyre but the mechanics
found the problem and had a reasonable instead of expensive bill to pay. He even drove my car onto the road for me and made sure the handbrake was not on too tight.
October 30, 2026
Reply from Protyre Autocare - Thetford
Hello Linda,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Staff were very polite and helpful
Staff were very polite and helpful. They were very busy but kindly fitted me in for a replacement tyre. Would definitely use them again.
October 5, 2026
Reply from Protyre Autocare - Thetford
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Always use protyre my mot as nd…
Always use protyre my mot as nd service went like clockwork and pro tyre at thetford are very customer focused and polite. I all ways use pro tyre and my car has never had any real issues
Today mot and service very quick and professional .. and peace of mind thank you
October 26, 2026
Reply from Protyre Autocare - Thetford
Hello Christopher,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Thetford
Hello Patrick,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
Incredible service.
Managed to fit me in on the day and had my car fixed and up and running by the afternoon.
Always use protyre as they are so professional and consistent.
Recommend always.
October 19, 2026
Reply from Protyre Autocare - Thetford
Dear Jane,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the quick turnaround and consistent service you received from the team at our Thetford branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Thetford
Hello Gareth,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Fast and efficient service
October 19, 2026
Reply from Protyre Autocare - Thetford
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
So helpful and very professional
So helpful and very professional. Have done and will do, use them again. Can't recommend enough!
October 16, 2026
Reply from Protyre Autocare - Thetford
Hello Susan,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Thetford
Hello Mr Collins,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Thetford
Hello Deborah,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
everything is fine
October 7, 2026
Reply from Protyre Autocare - Thetford
Hello Jerzy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I booked a free car battery test
I booked a free car battery test, which was carried out, and the result clearly stated on the ticket that the battery needed to be replaced.
Afterwards, I asked the person at the reception desk how much a replacement battery would cost. His response was: “I’m very busy with this paperwork and I don’t have time. Come back another day.”
Wrong. That is not how customers should be treated.
If a free service is offered to customers, there should at least be enough time to provide basic information about the issue identified during the test. If there is no time for that because the service itself does not generate any immediate income, perhaps it should not be offered in the first place.
I may still need to replace the battery, but it certainly won’t be at Protyre. I found this employee’s attitude extremely unprofessional and disappointing.
September 30, 2026
Reply from Protyre Autocare - Thetford
Dear Jose Silva,
Thank you for bringing this to our attention following your visit to our centre. We are very sorry to hear that you had this experience - this is far from the high standards we would expect of our team members.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Smooth experience as ever
Smooth experience as ever. This time my car was in for an MOT but have used for tyres over the years. Always busy with customers, obviously doing things right.
October 1, 2026
Reply from Protyre Autocare - Thetford
Hello Lee,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very quick and efficient staff mot…
Very quick and efficient staff mot finished and paperwork all done.Well done thetford.
October 5, 2026
Reply from Protyre Autocare - Thetford
Hello Andy,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Treat staff better & stop putting in…
Treat staff better & stop putting in managers that haven't a clue.
October 5, 2026
Reply from Protyre Autocare - Thetford
Dear Gerry,
Thank you for your feedback . We are sorry to hear that your recent visit to our Thetford branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Great bunch of guys did I really Good…
Great bunch of guys did I really Good job 👍
September 28, 2026
Reply from Protyre Autocare - Thetford
Hello Mr Turner,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Left my car idling outside for 10…
Left my car idling outside for 10 minutes before taking it in to align the front wheels, at the same time they were going through the metal skip looking for another customers locking nut they accidentally binned, whilst the 75 year old gent who had arrived prior to was waiting on another customer driving back as they had left his car key in another customers car, and she had collected her car and was driving home. Amusing but gives you an indication of customer care and service.
September 30, 2026
Reply from Protyre Autocare - Thetford
Dear ANGUS LOWERSON ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Thetford branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Great support in a difficult situation
My tyre warning light came on whilst travelling from Nowich to Stansted
Airport. The Ford garage were really helpful and directed me to Protyre. They found a nail and mended the tyre so I could carry on to Stansted. Reasonable price. They were very busy so it was great that they fitted me in between all the prebooked services and MOTs they were dealing with. Strongly recommend (apart from the wc!)
September 24, 2026
Reply from Protyre Autocare - Thetford
Hello Helen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.