The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... See more
Company replied
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See what reviewers are saying
Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.
Company replied
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... See more
This team have been looking after the whole family's vehicles for years. We have always had great service and I trust them to give the right advice when one of the cars goes wrong. I am writing today... See more
Company details
About Protyre Autocare - Thetford
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 4, Telford Way, IP241HU, Thetford, United Kingdom
- 01842 763663
4.6
Excellent
1K reviews
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Confidence in a trustworthy team
This team have been looking after the whole family's vehicles for years. We have always had great service and I trust them to give the right advice when one of the cars goes wrong. I am writing today because my experience was typical but at the same time I think needs acknowledging.
Subtle but unsettling suspension-sounding noise coming from under a car new to us. Rang the garage, asked to come in, not a problem. Within 15 mins of the call - test drive - agreed there was a problem - on the ramp, loose sound proofing valance; fixed for free. Incredibly cheerful technician. I sense they genuinely enjoy working there. Wouldn't go anywhere else. All good guys, lead from the top.
April 9, 2026
Unprompted review
A job well done …
Excellent service … efficiency and great communication and customer service. Thank you to all members of ProTyre staff.
April 6, 2026
Constant excellent service ensures my…
Constant excellent service ensures my long-term loyalty!
Thank you again….
My best wishes to Jason during this difficult time.
April 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Called to order a tyre and was on hold…
Called to order a tyre and was on hold for 10 minutes before gave up
April 2, 2026
Unprompted review
Reply from Protyre Autocare - Thetford
Dear Chris Nicolaou,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Great service
Professional service done all staff were helpful and under pressure but still had great attitude.
Would definitely recommend
April 1, 2026
Fast friendly service.
March 30, 2026
Had an overall great visit
Staff was really helpful and will to help where they can. Price was great and will definitely be going back again. Highly recommended garage. Would recommend to anyone needing there car fixed
March 30, 2026
hard working team
worked well on my car and at short notice. After a while they could do no more but pointed me in another direction to try before we move on to more expensive fixs. All in all very happy with my experiance and 10/10 to the guys that tried to help. Thank you
March 25, 2026
Incredible service
Ordered a new tyre at a very good price.
Sam rang me to advise when the tyre would be in.
I attended and was absolutely astonished by the level of care Sam and Tim showed whilst changing my tyre. I have never had such great service. Not only myself but everyone waiting. Amazing surprise
March 20, 2026
Unprompted review
Good professional service
Good professional service. I do not give full marks because it gives you nothing to aim for.
March 16, 2026
Very quick and easy to book in and very…
Very quick and easy to book in and very good service.
March 11, 2026
Very efficient service and at a good…
Very efficient service and at a good price. Highly recommend.
March 11, 2026
Thetford branch
Called into Thetford branch 3rd March with slow puncture and was swiftly sorted and on my way. Well done to all staff who helped me.
March 11, 2026
Great service at Protyre
Great service at Protyre, friendly and helpful staff that are very knowledgeable. Thanks.
February 25, 2026
Good place to go to
Very nice people also very polite and helpful.
Very efficient change of tyres. Thanks
March 4, 2026
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