The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... See more
Company replied
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The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... See more
Company replied
Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.
Company replied
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... See more
This team have been looking after the whole family's vehicles for years. We have always had great service and I trust them to give the right advice when one of the cars goes wrong. I am writing today... See more
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Unit 4, Telford Way, IP241HU, Thetford, United Kingdom
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Great service, very patient! Sam on reception was super helpful and knowledgeable.

Reply from Protyre Autocare - Thetford
Booked 1:00 PM to 3:00 PM for the following services:
- Brake Fluid Change
- Front Wheel Alignment
- Free TPMS Check
- Free Air Conditioning Check
Arrived at 1:15 which was my bad. I didn't account for how far it actually is from Downham Market. However, I did not expect that the service for my car didn't start until after 2:30 which ended up lasting until their closing time at 4:00.
There was no explanation/word of what has been done to the car or the results of the checks. Okay given that their is an inspection result PDF. I checked the PDF and the TPMS area is empty and there is nothing about Air Conditioning.
I called a few days later to follow up about those checks. I was told that the guy who I was speaking with did not work that day and that he would follow up and send me an email. Days went by and I did not receive any email.
I called again, this time the guy who answered said that he remembered and he will check the files to make sure and give me a call back. Still no call back to this day.

Reply from Protyre Autocare - Thetford
Awesome service, I needed 4 tyres quickly, fitted immediately , no waiting and a very good price. I will always now use them. Thank you
Fantastic service as always, very professional and a great deal, thank you
Brilliant service took my truck in for a platinum service, also had discs and pads done, kept me informed.
Very happy
Good price and workmanship. Even had a report showing the condition of my tyres, brakes and discs.
They were very accommodating and fitted us in at short notice. They also advised us on the best tyre for our needs at a price that fitted our budget.
First class service all round
Took all day to complete car service when originally was advised 1,5 hrs.
Poor communication
Overpriced. Initial price look attractive, however half way through the job you getting told that there are a lot ,, extra’’ is required to be paid for to complete service, but would already included in packages offered by other services

Reply from Protyre Autocare - Thetford
Thx for help last time and done quickly my new tyres....regards Aleksandr
Responsive to my request and immediately checked tyres without having booked appointment. Helpfully discussed, to make decision on purchase of new tyres. Rather a long wait, but I recognise they had fitted me in between planned jobs. Pleased with outcome and felt safe driving on wet roads.
Cheerful staff, quick handover, ready on time. What more could you ask for.
Very friendly staff, professional and excellent service.
Would highly recommend.
Efficient and knowledgeable, didnt fob me off with my mot and repairs to get it re tested
Friendly, knowledgeable, and efficient staff, always willing to go the extra mile. Been bringing my car here for 10 years now, wouldn't go anywhere else.
Gave me the correct advice and carried out repairs while I waited.
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