Protyre Autocare - Thetford Reviews 

1,108
TrustScore 4.5 out of 5

4.6

Unit 4, Telford Way, IP241HU Thetford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... See more

Company replied

Rated 5 out of 5 stars

Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.

Company replied

Rated 5 out of 5 stars

Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... See more

Rated 5 out of 5 stars

This team have been looking after the whole family's vehicles for years. We have always had great service and I trust them to give the right advice when one of the cars goes wrong. I am writing today... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 4, Telford Way, IP241HU, Thetford, United Kingdom

  • 01842 763663

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,108)

35,548 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, very patient! Sam on reception was super helpful and knowledgeable.

March 2, 2026
Protyre Autocare - Thetford logo

Reply from Protyre Autocare - Thetford

Dear deborah bishop,

We appreciate you taking the time to leave us this fantastic review!

We're so glad to hear that you were satisfied with our service and helpful team at our Thetford branch.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 1 out of 5 stars

Free service = no service?

Booked 1:00 PM to 3:00 PM for the following services:
- Brake Fluid Change
- Front Wheel Alignment
- Free TPMS Check
- Free Air Conditioning Check

Arrived at 1:15 which was my bad. I didn't account for how far it actually is from Downham Market. However, I did not expect that the service for my car didn't start until after 2:30 which ended up lasting until their closing time at 4:00.

There was no explanation/word of what has been done to the car or the results of the checks. Okay given that their is an inspection result PDF. I checked the PDF and the TPMS area is empty and there is nothing about Air Conditioning.

I called a few days later to follow up about those checks. I was told that the guy who I was speaking with did not work that day and that he would follow up and send me an email. Days went by and I did not receive any email.

I called again, this time the guy who answered said that he remembered and he will check the files to make sure and give me a call back. Still no call back to this day.

February 21, 2026
Protyre Autocare - Thetford logo

Reply from Protyre Autocare - Thetford

Dear Lloyd Agas,

Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Awesome service

Awesome service, I needed 4 tyres quickly, fitted immediately , no waiting and a very good price. I will always now use them. Thank you

February 25, 2026
Rated 5 out of 5 stars

First class service

They were very accommodating and fitted us in at short notice. They also advised us on the best tyre for our needs at a price that fitted our budget.

First class service all round

February 11, 2026
Rated 1 out of 5 stars

Avoid if can

Took all day to complete car service when originally was advised 1,5 hrs.
Poor communication
Overpriced. Initial price look attractive, however half way through the job you getting told that there are a lot ,, extra’’ is required to be paid for to complete service, but would already included in packages offered by other services

February 7, 2026
Protyre Autocare - Thetford logo

Reply from Protyre Autocare - Thetford

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 4 out of 5 stars

Responsive and helpful

Responsive to my request and immediately checked tyres without having booked appointment. Helpfully discussed, to make decision on purchase of new tyres. Rather a long wait, but I recognise they had fitted me in between planned jobs. Pleased with outcome and felt safe driving on wet roads.

February 5, 2026
Rated 5 out of 5 stars

These guys are the best.

Friendly, knowledgeable, and efficient staff, always willing to go the extra mile. Been bringing my car here for 10 years now, wouldn't go anywhere else.

January 30, 2026

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