Protyre Autocare - Thetford Reviews 

1,108
TrustScore 4.5 out of 5

4.6

Unit 4, Telford Way, IP241HU Thetford, GB


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Rated 5 out of 5 stars

The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... See more

Company replied

Rated 5 out of 5 stars

Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.

Company replied

Rated 5 out of 5 stars

Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... See more

Rated 5 out of 5 stars

This team have been looking after the whole family's vehicles for years. We have always had great service and I trust them to give the right advice when one of the cars goes wrong. I am writing today... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 4, Telford Way, IP241HU, Thetford, United Kingdom

  • 01842 763663

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,108)

35,548 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Fast, friendly and efficient service. Professional and welcoming. Would certainly recommend them as I’ve used them twice now for tyres.

January 26, 2026
Rated 5 out of 5 stars

Very friendly and quick, professional service

I missed my MOT due date on my new car, I managed to book in for the next day with Protyre in Thetford and pay online before coming, very reasonable price and when I got there the guys were friendly and very fast getting it through for me, I waited in the reception and worked from there and there was a very good coffee machine and facilities! While I was in the waiting area they looked at someone’s car who was clearly in a muddle and spent a good half hour on it and didn’t charge him, very rare to see that these days. 10/10 will be coming back and recommend

January 15, 2026
Rated 5 out of 5 stars
Protyre Autocare - Thetford logo

Reply from Protyre Autocare - Thetford

Hello Mr Byrne,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly staff

Friendly staff, could book an appointment online and choose from a good range of tyres in stock at competitive prices. A clean waiting area with free drinks and WiFi.

January 7, 2026
Rated 4 out of 5 stars

Suggestion re tyre change(s)

I can’t complain about the customer interaction at all. I had one tyre changed and while driving home my interactive system alerted me to ‘low pressure’. When my husband checked the pressure it was too high in the new tyre. He checked all the others and they all needed adjusting. I would like to suggest that once a tyre (or tyres) are changed why not check to make sure they are all the same?

January 5, 2026
Rated 5 out of 5 stars

Great service,friendly staff.

Had puncture, told to bring car in almost straight way.

January 5, 2026
Protyre Autocare - Thetford logo

Reply from Protyre Autocare - Thetford

Dear Jean Cribb,

We appreciate you taking the time to share you positive experience you had with our team at our Thetford branch .

Thank you for your feedback.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Rated 5 out of 5 stars

Great brilliant

Great brilliant

December 24, 2025
Protyre Autocare - Thetford logo

Reply from Protyre Autocare - Thetford

Hello Graham,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great yearly servicing.

Easy to schedule appointment online. Came in for new tires, fluid service, & MOT. They found a fixable issue for a fair price. Everything was taken care of in an afternoon. Staff was friendly and knowledgeable. Will be returning next year and suggesting to friends.

December 3, 2025
Protyre Autocare - Thetford logo

Reply from Protyre Autocare - Thetford

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good service

November 14, 2025
Protyre Autocare - Thetford logo

Reply from Protyre Autocare - Thetford

Hello Jayne,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

100% recommended

Every time I have called with a problem, they have fitted me in within the next 2 hours from call. I would highly recommend this company as they go above and beyond.
Thank you Pro tyres
Sharon

December 3, 2025
Protyre Autocare - Thetford logo

Reply from Protyre Autocare - Thetford

Hello Mrs Hawes,

We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that you've had such positive experiences with our service. Thanks again!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

First time visitor, good team effort, honest garage

First time visitor, I did research the company, to see what others have said and my experience was very positive, I pre booked my tyres on line used a discount code, arrived a little behind my time but did phone to advise I was late, my first impression was very professional outfit, met with a warm welcome, they were excellent, pleasant waiting room with drinks available, comfy chairs, it was busy, the team were working hard to get their allotted work done, the manager(I think was Jay) was very friendly, easy to talk to and not at all condescending like you find in these situations, my car was fitted with her new tyres, I opted for free wheel alignment but no hard sell, to make a decision about continuing, and making required adjustments, I felt my tyre fitter ( Steve ) had done a good job, Road tested my car, and it did take some time but from arrival to departure but an honest job done, would recommend

December 3, 2025
Protyre Autocare - Thetford logo

Reply from Protyre Autocare - Thetford

Hello Michael,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

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