Protyre Autocare - Wednesfield Reviews 1,029

TrustScore 4.5 out of 5

4.5

March End Road, Wednesfield, WV11 3QZ Wednesfield, West Midlands, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I find the staff always helpful honest and polite no hard sell, my recent MOT had warning for tyres no scare tactics just honest advice month later changed my tyre with a fair price no problem Will... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with this garage. Their communication was excellent from start to finish, making the whole process straightforward and stress-free. Booking was quick and easy, and I really ap... See more

Rated 5 out of 5 stars

Bloke managing the place was really genuine and lovely, mechanic was absolutely great too and very knowledgeable. Have recently moved to the area and we have now decided that this will be our garage f... See more

Rated 5 out of 5 stars

Booked my appointment by telephone for the following day, arrived and my cars air conditioning was completed swiftly and I was out of there with air working as it should do. Cannot fault the garage... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • March End Road, Wednesfield, WV11 3QZ, Wednesfield, West Midlands, United Kingdom

  • 01902 863614

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Positive!

I had a great experience with this garage. Their communication was excellent from start to finish, making the whole process straightforward and stress-free. Booking was quick and easy, and I really appreciated being able to get an appointment at short notice. Friendly, professional service throughout, and I wouldn't hesitate to use them again. Highly recommended!

June 23, 2026
Rated 5 out of 5 stars

I find the staff always helpful honest…

I find the staff always helpful honest and polite no hard sell, my recent MOT had warning for tyres no scare tactics just honest advice month later changed my tyre with a fair price no problem
Will use them again and again

June 22, 2026
Protyre Autocare - Wednesfield logo

Reply from Protyre Autocare - Wednesfield

Hello Denise,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wednesfield branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

June 15, 2026
Protyre Autocare - Wednesfield logo

Reply from Protyre Autocare - Wednesfield

Dear stephen bennett,

Thank you for your review!

We’re so pleased to hear you received Great service at our Wednesfield branch.

Your feedback means a lot to us, and we’re glad we could assist you efficiently.

We will look forward to welcoming you again in the future

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Kind and helpful in stressful times

After needing to bring my car in several times over two weeks, the guys at Chemix made a stressful experience easier, they were polite, understanding, helpful and kept spirits light, will 100% use chemix in the future

May 19, 2026
Unprompted review
Protyre Autocare - Wednesfield logo

Reply from Protyre Autocare - Wednesfield

Hello Emma,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wednesfield branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Bloke managing the place was really…

Bloke managing the place was really genuine and lovely, mechanic was absolutely great too and very knowledgeable. Have recently moved to the area and we have now decided that this will be our garage for any work on our cars moving forward.

June 3, 2026
Rated 5 out of 5 stars

Had my air con re-gassed

Booked my appointment by telephone for the following day, arrived and my cars air conditioning was completed swiftly and I was out of there with air working as it should do.
Cannot fault the garage and the job that they carried out, excellent service. Would definitely recommend to all.

May 22, 2026
Rated 1 out of 5 stars

Zero Stars! Poor at Everything!

If I could give zero stars i would. Booked and paid for air con regas, got an appointment time and email confirming this. Then had a phone call, after their closing time to tell me they couldn't fit me in and to call at 8.30 (my original appointment time) to rebook. Not the end of the world, I assumed it would just mean later in the day. So, I called, was on hold for over half an hour, to the point where I eventually drove up.
I was still on hold when I got there.
Went into reception to rebook, expecting to be told to return this afternoon perhaps. NO. They can't fit me in for a few days! Yet when I look on their website, I can book about 30 different slots for this appointment over the next two days.
Asked for a refund, should be simple, paid by card, just refund it back into my card, surprise surprise, no, can't do that! Got to wait 2/3 or 3/5 days for a refund! Absolute Joke!

May 27, 2026
Unprompted review
Protyre Autocare - Wednesfield logo

Reply from Protyre Autocare - Wednesfield

Dear Garath Campbell,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 1 out of 5 stars

They Don't Answer the PHONE!

Have not actually got as far as receiving any service from this company, as I can't get through to them on the phone. Thursday I was on hold for almost 2 hours before giving up and now been on hold for almost an hour and still no one has answered the phone!

May 26, 2026
Unprompted review
Protyre Autocare - Wednesfield logo

Reply from Protyre Autocare - Wednesfield

Dear Shergs K,

We're sorry to hear that you have not been able to get through on the phone. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent service

Excellent service. Had MOT done and staff kept me informed throughout the process. I have used this garage several times and very pleased. Thoroughly recommend.

May 18, 2026
Rated 1 out of 5 stars

False advertising

Went in for 2 tyres and was advised to have 4.
When I came to pay I was told the price was £80 more than advertised. I asked why and was told that they didn't match what is advertised.
I complained to customer services who told me that the area manager would be InTouch
I'm still waiting for someone to contact me as to why there was a big difference in price and why the had not honoured the advertised price.
It's now 10th June and the area manager has been in touch three weeks ago to say that a refund in price difference would be paid.
I still have not received the payment offered and is not responding to any of my emails.
Empty promises and lies

May 8, 2026
Protyre Autocare - Wednesfield logo

Reply from Protyre Autocare - Wednesfield

Dear Andrew Lewis,

Thank you for leaving us a review. 

We can see from our records that this matter had been raised with the Area Manager following your email. Once he has investigated this at the centre he will be in touch with you to discuss further. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

Disgusting service messed around for 40…

Disgusting service messed around for 40 minutes while 4 fitters walking around and chatting on the car park said black circle had not told them we were going black circle confirmed and reminded us hard to believe they were not informed never going again

May 7, 2026
Unprompted review
Protyre Autocare - Wednesfield logo

Reply from Protyre Autocare - Wednesfield

Dear Steve Barker,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

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