Protyre Autocare - Wells Reviews 

1,558
TrustScore 4.5 out of 5

4.7

Webbs Close, West Street, BA5 2HW Wells, Somerset, GB


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Rated 5 out of 5 stars

I needed a new tyre and this was ordered for next day delivery. Unfortunately this was delayed but the manager did his best to get the tyre changed promptly when the tyre eventually arrived. The trac... See more

Company replied

Rated 5 out of 5 stars

Very efficient service from start to finish, friendly staff explained what work my car needed, booking process very easy and straightforward you can book online or give them a call.

Company replied

Rated 5 out of 5 stars

Excellent service. Very welcoming and polite staff and my ad-hoc request for a tyre check was fitted in without any fuss for a little bit later that morning. Faulty valve replaced FOC. So goo... See more

Company replied

Rated 4 out of 5 stars

Thorough job done on tyre replacement and tracking. Overpayment repaid promptly , with no quibbles. Work took over two hours to finish from appointment time.


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Webbs Close, West Street, BA5 2HW, Wells, Somerset, United Kingdom

  • 01749 673352

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,558)

34,343 reviews in the last 12 months

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Rated 1 out of 5 stars

My daughter’s car was brought in for a…

My daughter’s car was brought in for a mot. Whilst going. Through the test the washer jet pipe had blown off and the water jet and the washer guild ran down the bulkhead a the heater pipes going through it. They pulled the car off of the ramp and stopped the test and marked it as a fail. I fixed the items on the failure sheet. When I found the washer jet pipe disconnect I reconnected it and tested the vehicle.it never has any overheating problems. I took it back for a retest and left the car with them. When I returned the protyre person on the desk told me that the car needed to be bright in for another test because it over heated again. But the vehicle was not even put onto the lift so that it could be tested.
They are a cowboy operation. They always find items wrong even if there are none to be found.i will never use them again

September 3, 2025
Protyre Autocare - Wells logo

Reply from Protyre Autocare - Wells

Dear Bryon Hudson,

Thank you for taking the time to share your concerns. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 2 out of 5 stars

Not successful

Air conditioning service was not successful. Tried again but same result. Unfortunately they don’t have the skills to resolve the problem so £60 wasted.

July 18, 2025
Protyre Autocare - Wells logo

Reply from Protyre Autocare - Wells

Dear Barry Brown,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Very good service

Very good service

September 8, 2025
Protyre Autocare - Wells logo

Reply from Protyre Autocare - Wells

Hello Mark,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good friendly service

Know your coming and great you by name on arrival my third visit this year in one of my three vehicles and can usually find an offeror deal online.

September 3, 2025
Rated 5 out of 5 stars

Although there was a bit of a mix up…

Although there was a bit of a mix up with my Protyre online tyre order(the tyres didn’t arrive at the fitters in time for the pre booked appointment) when I arrived for my re-arranged appointment the tyres were fitted straight away.

September 1, 2025
Rated 5 out of 5 stars

All perfect

All perfect, we will be back soon. many thanks.

August 20, 2025
Protyre Autocare - Wells logo

Reply from Protyre Autocare - Wells

Hello Andy,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars

Great deal online from Protyre

Great deal online from Protyre. Discounted tyres and discounted tracking. Arrived 5 mins early to booking. Left car with them. 30 mins later get the call car is done; two new tyres fitted & tracking. Very happy with the service I received. Lost 1 star as didn't replace custom valve cap on one wheel.. yeah I'm being picky. Recommended.

August 20, 2025
Rated 5 out of 5 stars

We always use Protyre for great value…

We always use Protyre for great value and excellent service. It’s great to be able to book everything online and to know exactly what we will be paying. Great service on the desk from the young manager who answered all our questions before we had to ask!

August 20, 2025
Rated 2 out of 5 stars

Still waiting for my email with quote…

Still waiting for my email with quote for replacement a week later

August 20, 2025
Protyre Autocare - Wells logo

Reply from Protyre Autocare - Wells

Dear Ms Sheila Burr,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our wells branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 2 out of 5 stars

I booked on line and was given an 8.30…

I booked on line and was given an 8.30 appointment but when I turned up at that time I was told the MOT was at 10.45 and the service would follow. I complained and they agreed to do the service first but the fact is that I should have been told that the start was at 10.45. Also the act of taking my payment 5 weeks before anything was done is something I haven’t come across before and I won’t be doing again.

August 18, 2025
Protyre Autocare - Wells logo

Reply from Protyre Autocare - Wells

Dear G.Clarke ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Wells  branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

all good and jolly

August 12, 2025
Protyre Autocare - Wells logo

Reply from Protyre Autocare - Wells

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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