Protyre Autocare - Wilmslow Reviews 

1,253
TrustScore 4.5 out of 5

4.7

23 & 52 Knutsford Road, Wilmslow, SK9 6JB Wilmslow, Cheshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

The price and choice of tyres good, Good a availability near me. Let down by the fact that each tyre was inflated to different pressures and also to the incorrect pressure even though the correct pres... See more

Rated 5 out of 5 stars

Excellent service from the team at Protyre Wilmslow. Friendly, efficient and professional throughout. They replaced my punctured tyre quickly and got me back on the road with minimal disruption. Fair... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the team at Protyre Wilmslow. Friendly, efficient and professional throughout. They replaced my punctured tyre quickly and got me back on the road with minimal disruption. Fair... See more

Company replied

Rated 5 out of 5 stars

The team at Protyre Wilmslow were great. Made an online booking but due to circumstances needed to have an earlirer slot than booked, rang up and it was no problem to change, Steering adjustment carri... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 23 & 52 Knutsford Road, Wilmslow, SK9 6JB, Wilmslow, Cheshire, United Kingdom

  • 01625 522349

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,253)

33,964 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service 👍🏼

I phoned them the afternoon before and the wilmslow branch booked me in for the following morning. I was offered a range of different tyres and given a fab saving of £40 per tyre!
Efficient, skilled service and friendly manner from the mechanics too.

December 30, 2025
Protyre Autocare - Wilmslow logo

Reply from Protyre Autocare - Wilmslow

Dear customer,

We're happy to hear about your positive experience at the Wilmslow branch!

It's great that you were offered a range of tyres and received such a fantastic saving.

We appreciate your kind words regarding the efficient service and friendly mechanics.

Thank you for your feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Rated 4 out of 5 stars

A good experience taking my car for an…

A good experience taking my car for an MOT recently. Easy to book, reception guy at the MOT place was friendly. MOT tester completed the job and paper work on time.
Would have been 5 stars if I hadn’t had to walk over the road to the tyre reception to pay the bill. No card machine in the MOT station

December 29, 2025
Rated 1 out of 5 stars

Con Artists

Con Artists - Make things up that are wrong with your car that are not and then finer even fit the car wheels back on properly.

I was told my breaks were desperately needing changing. When it had just passed it MOT, told them to leave it and when back to my normal garage. Nothing wrong with the breaks.

November 28, 2025
Unprompted review
Protyre Autocare - Wilmslow logo

Reply from Protyre Autocare - Wilmslow

Dear Chris,

Thank you for taking the time to share your feedback in regards to your recent visit to our Wilmslow branch. We are sorry to hear that it has not been a positive experience for you on this occasion.

We would like the chance to investigate into this matter further, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then raise this with higher management.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 3 out of 5 stars

Arrived on time for morning MoT

Arrived on time for morning MoT, having said I would wait. Staff pleasant but not told that they were running late so had to sit in a cold office for one and a half hours. Arrived home to find incorrect mileage had been recorded so had to return. Entering correct mileage should surely be a priority.

December 9, 2025
Protyre Autocare - Wilmslow logo

Reply from Protyre Autocare - Wilmslow

Dear Sarah Wilkinson,

Thank you for bringing this to our attention.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 1 out of 5 stars

This isn't against the lads at the tyre…

This isn't against the lads at the tyre place. This is with protyre.
I had bought 4 tyres online to be installed at 11am in the week.
I turned up, no tyres. They didn't even seem to know they were coming. So I had no warning and apology that nothing had arrived.
The lads bent over backwards to sort out the lack of process from protyre.
I came back the next day after having lost a day's pay previously and 1/2 a day the following day.
All good, fitted and the lads did a great job.
Protyre you are terrible. No comms to me or the tyre place.
So now I'm massively out of pocket after spending a lot of money with protyre.

December 4, 2025
Protyre Autocare - Wilmslow logo

Reply from Protyre Autocare - Wilmslow

Dear Keith Edge,

Thank you for bringing this to our attention. We're sorry to hear that the tyres had not been delivered in time for your appointment. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars
Protyre Autocare - Wilmslow logo

Reply from Protyre Autocare - Wilmslow

Hello Mr Aldridge,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wilmslow branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent,, would use them again

Very helpful staff, competitive prices and professional service

December 1, 2025
Protyre Autocare - Wilmslow logo

Reply from Protyre Autocare - Wilmslow

Hello Mike,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wilmslow branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

Acceptable

Acceptable, however did not call to advise that the work undertaken was completed as they said they would requiring me to have to call to enquire on status of the work carried out.

November 24, 2025
Protyre Autocare - Wilmslow logo

Reply from Protyre Autocare - Wilmslow

Dear Peter Bowen ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Wilmslow branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look