i've used Mercedes main dealer for my car and thought id give Protyre a try as i heard good things..i was apprehensive as i've only ever used MB. the result... brilliant service from start to finish w... See more
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I recently visited Protyre Worcester and was really impressed with the service I received. The staff were welcoming, friendly, and genuinely happy to help from the moment I arrived. They kept me info... See more
Company replied
Friendly service. Would have been 5 stars but "system interface" issues between head office and garage meant my booked appointment was changed at short notice. Sort it out Head Office - no-one needs... See more
The guys fitted me two new tyres,wile fitting they noticed cracked alloy,I sorted another alloy wheel,took care of back guys fitted for free.fantastic service from start to finish I would recommend to... See more
Company details
About Protyre Autocare - Worcester
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Bromyard Road, St Johns, WR2 5EE, Worcester, England, United Kingdom
- 01905 426868
4.6
Excellent
1K reviews
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Superb staff Great team
Superb staff at this location. Honest with a great customer focus mindset
They seemed to act like a great team and I believe this was down to the manager (although I think he was never promoted from assistant manager) He is a great asset to the Protyre group and should be the centre manager
I’ll make sure the whole family use this location in the future
Great experience
August 6, 2025
Reply from Protyre Autocare - Worcester
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
I was happy I was able to book ac gas…
I was happy I was able to book ac gas recharge for the same day and everything gone nice and smooth.
July 30, 2025
Bought two tyres
Bought two tyres
I asked for someone to look at front near side told there wasn’t a problem
At MOT an advisory to change it. Car did pass MOT at another garage
July 30, 2025
Reply from Protyre Autocare - Worcester
Dear JC,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Worcester branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Very efficient and courteous service
Very efficient and courteous service. Excellent job done.
July 28, 2025
Reply from Protyre Autocare - Worcester
Hello Trevor,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Booked a free check of tyres and…
Booked a free check of tyres and brakes. They provided a comprehensive report that answered all my concerns. A very efficient and friendly service. Will definitely use them again.
July 28, 2025
Reply from Protyre Autocare - Worcester
Dear Surinder Pal,
Thank you for bringing this to our attention and we are sorry to hear that your recent visit to our Worcester branch has not been a positive one for you on this occasion.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Easy and flexible
Easy, flexible and Quick.
Absolute no problems and feels like this is what customer service should be like. Thanks a lot.
July 23, 2025
Greeted nicely the reception area was…
Greeted nicely the reception area was neat and tidy. The service excellent.
July 23, 2025
Reply from Protyre Autocare - Worcester
Hello Susan,
We would like to thank you for taking the time to provide us with your feedback regarding the service you received at our Worcester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to make contact and providing us with such positive feedback, and a big thank you for your personal recommendations and future custom.
Kindest regards,
Georgia
Customer Care - Protyre
Worth a visit
Serviced and mot my car in the last 2 years and wow best service ever. Great staff and always on hand to advise.
July 14, 2025
Woke up to find my tyre completely flat…
Woke up to find my tyre completely flat and with a screw in it. Pumped it up long enough to be able to drive down to Protyre who saw the car without it being booked in. Repaired it really quickly and for a very reasonable price. Couldn’t have asked for better service!
July 4, 2025
Reply from Protyre Autocare - Worcester
Hello Steve,
We're happy to hear that the team in centre could assist you with your flat tyre and get you back on the road so quickly. It's great to know you found our service helpful and the price reasonable. Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Worcester
Hello Paula,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Fantastic friendly service
An excellent, friendly and efficient service when checking and re-gassing the air con. Thank you. We will be back
July 2, 2025
Reply from Protyre Autocare - Worcester
Hello Phil,
We're happy to hear that you found our air conditioning service excellent, friendly, and efficient. Thank you for your kind words; we appreciate your intention to return!
Best regards,
Eddie
Customer Care - Protyre
On arrival I was seen Immediately and…
On arrival I was seen Immediately and offered sound advice about the car.
The work needed was then carried out in thirty minutes which was great.
June 27, 2025
Reply from Protyre Autocare - Worcester
Hello Patricia,
We're happy to hear that you were seen promptly and received helpful advice. We're glad the work was completed quickly for you. Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Pleasant & Professional
The Protyre team was very professional and pleasant and communicated by telephone calls giving updates about my vehicle.
June 27, 2025
Reply from Protyre Autocare - Worcester
Hello Pru,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Website easy to use and very clear
Website easy to use and very clear. Ordering efficient and plenty of appointments to choose from. I arrived earlier than my slotted time and they sorted my tyres out straightaway. Did a check of the other tyres and my brakes which was not expected. Will definitely use again and recommend to others.
June 25, 2025
Reply from Protyre Autocare - Worcester
Dear Louise Moorhouse,
We're happy to hear that you found our website easy to use and the ordering process efficient. We're glad we could accommodate you early and that you were pleased with the additional checks.
Thank you for your recommendation; we appreciate your feedback, we will look forward to welcoming you again soon at our Worcester branch.
Kind regards
Kayliegh
Customer care
You pay full price and you get half 🤷♂️
you pay for refill air con with gas and you only get half because they are rush in going to home
especially I had to wait for an hour even I had a reservation
June 25, 2025
Reply from Protyre Autocare - Worcester
Dear Adam,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
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