Proviation Reviews 

I got what I ordered, it was delivered on the Saturday I'd asked for it to be delivered. Can't do any better.

Ordered a jacket on 1/8/13.....chased many many times, recieved few answers, never had a straight answer as to when I might recieve my order. Allways told there were 'problems' both within and outside Proviation. With the exception of my first call 5 days after placing my order I have never been able to get past the ansaphone, nor indeed have the majority of my emails been answered, the online message system seems very hit and miss as often there is no response and still my request for a delivery date was unanswered. This week I have been offered a cheaper inferior alternative and had a gesture of a discount, though the discount cannot be taken as a negative its not what I wanted nor asked for: and it only came when it was apparant that I was about to cancel my order and then only after many many messages were left on ansa phones, e mails and their on line chat.
Now cancelled my order for a full refund.....within minutes of cancelling my order an employee of Proviation rang me directley.......after all the messages requesting information I had left since 1/8/13 it only took a few minutes to return my call...point made ...but too late.
Sorrry Proviation, bad service will result in bad reviews ...this is a very bad review.

These folk happily sent me a second CD after the first one got lost in the mail - probably due to the bank holiday and subsequent one day postal strike.

You cannot ask for better service than that - well done Proviation !!!

Do not even contemplate ordering from these people. The communication is appalling, the website is not true fact, and the service is diabolical.

I dealt with someone who was apparently the "managing director", this was after 3 days of contacting via phone and sending emails, by contacting I mean attempting to establish contact. He informed me an order would be dispatched, a wait a week, I call again, surprise surprise, it hasn't been dispatch as they're waiting on bit from an outside supplier.

No attempt was made at offering a discount, partial refund or good will gesture. When the parcel did eventually arrive, was the order complete, no it wasn't. But by this point I'd lost my tether and couldn't face trying to get the bid that were missed off the order and just took it on the chin.

Thanks for ripping me off proviation, the experience was very enjoyable on your part I'm sure!

Trading standards will also be informed

I ordered 12 quarts of oil. I received only 6, communication proved difficult. It seems supplier has had issues with use of a call centre and is now making alternative arrangements.
My initial problem is now satisfactorily resolved.

I ordered a headset in early July. This was never sent and I have been trying for about 7 weeks to get my money returned.
This company is Untrustworthy.

I ordered a new GoPro hero HD 3 Black edition which was on pre-order, I recieved several emails throughout the wait with constant and honest updates as to when it would arrive. Great service, thanks a bunch particularly to Kerrie.

Cheers

Paul Higham

I made an order back in April 2013. Promptly received a reply stating a delay whilst new deliveries were made. Appx 7 days. I month later, an update. Still awaiting delivery. Then nothing. After 5 months of waiting I attempted to get an update. No answer to my e mails or voicemail. No one ever answered the phone. I was eventually contacted, by e mail, early September. My order could not be completed, an alternative was offered. I declined, asking for a refund. No response. Finally called and spoke to a real person! No apology given, just told I could expect a refund in appx 10 days. Amazing service! My cancellation e mail said " please do consider us in the future".

I ordered a GoPro camera at the beginning of May, As it was not in stock they sent a part order and the rest to follow within Seven days via Special delivery.
As it never arrived I telephoned (never answered) and left messages which were not returned, Sent e-mails which were not returned. Sent messages on their "chat" which were not responded to.
After Four months I finally managed to contact them via "chat"
They claim they had sent it out but if it went Special delivery who signed for it!
I have now received my complete order and an apology.
Although they did a good deal it has not been worth the stress, I will take future business else where.
Their lack of communication and my lack of being able to SPEAK to them has been the problem, I hope they improve this situation for future customers.
M Johnson

I ordered a weather station back in July. After numerous attempts to contact this shop, mostly unsuccessful, they assured me they are working on it and will process my order soon (now mid September). I still have not received anything and I am attempting to get my money back (when I can get hold of them!).

Are these other good reviews genuine?

supplies what we want, not just what was on offer on all the other pilot shops

I ordered a weather station for my husband's birthday present. It was listed as in stock, delivery 2-3 days which would have been fine.... However, I received an email the next day telling me that they were waiting for new stock in 3-5 days, which would have meant that the order would arrive after his birthday. I was asked if this presented a problem and I explained, telling them the date I needed it by, and I was told it would be noted on the order.
It arrived on the morning of his birthday so all was well! Not only that, he has been so pleased with the gift that its proving quite a distraction from the jobs he's supposed to be getting on with!!!

Initially, despite alluding to 2-3 days delivery, it took over a week for my order to arrive after which I had to return the item with a request for a smaller size. The return was easy via Royal Mail at no personal cost and I was told that a replacement item would be dispatched the next working day. This correspondence was via the web sites 'live chat' feature, which I found to be rather impersonal, however, it was the only way that was apparently possible. Serveral phone calls went unanswered, as did e-mail. Over a week passed with no sign of a replacement item arriving. My attempts to contact ProAviation by phone and e-mail again proved fruitless. Once again I was forced to communicate via the 'live chat' feature, during which what should have been a relatively easy enquiry of why my order had not arrived, lasted almost an hour. This in itself was extremely infuriating given that more could have been achieved from a 5 minute phone conversation. During this chat I did however discover the reason for not receiving the item was because it was not in stock in the smaller size required. At no point did ProAviation communicate that there would be a delay in fulfilling the order, either when the order was initially revised or later via e-mail. I guess good and truthful communication are not important enough to consider. The combination of poor communication and an infuriating hour on live chat finally convinced me to cancel the order and place it with another aviation supplier, which incidentally arrived only 2 days later (thank you [external reference] for your prompt and good customer service). To add further insult, it was only after a further 2+ weeks and lodging a dispute with PayPal that I was finally refunded. Overall, a very poor customer experience from ProAviaion. Nothing would convince me to order from them again and I would discourage anyone else from doing so also.

I ordered a Uniden scanner Sunday evening and somewhat naively expected it to be dispatched Monday. Alas, Proviation were particularly busy and could not dispatch it straight away, but I, the ever-worrying person, was concerned at this, and at an inability to get through on the phone.

This was made worse by reading a shockingly large number of poor reviews and horror stories both on TrustPilot and on an aviation forum which I shan't name.

Annoyed at my inability to get through to anyone, I sent a rather terse email to enquiries@proviation.co.uk, and brooded for while (and then received some reassuring words from a friend who had dealt with them before).

I was pleasantly surprised that [name], the director, replied to me at 08:44 this morning - forty-five minutes before Proviation open! - and explained that most of the poor reviews out there are lies (of course, "he would say that, wouldn't he", but I am quite sure that this is true).

The order has been dispatched and will arrive within the 2-3 working days delivery that is free as standard, and will definitely arrive in time for the Southport Air Show this weekend, so I am very pleased indeed!

Proviation could probably do with sorting out their phone system, and perhaps actually using a call queueing system to make sure calls don't go unanswered, but then again, they are a small company and this cost would have to be borne by the end user.

I would recommend to anyone having issues with Proviation to be patient (unlike I was), not jump to conclusions, definitely not believe slanderous comments on forums, and send them an email - [name] and [name] were both very helpful.

All in all I am very pleased with my dealings with them, and will certainly be even happier when CityLink knock on the door tomorrow.

Placed an order at around 13;30 on Wednesday past and paid extra for next day delivery. Item never arrived until the Friday, I emailed Proviation at 17;00 on the Thursday to find out what had happened and was informed that the item had not been dispatched until the Thursday and received a further email as below.
"Dear Keith
Sorry you waited in. this came in before 2pm but couldn’t be actioned in time.
I have refunded £4.00 off delivery, down to £3.95 Express Plus.
Best regards,
[name]"
Couldn't even get my name right, however refund has gone through.
I would use Proviation again but not if I wanted something quick.

Dispatched very quickly and sent first class free of charge so was delivered quickly also.

Received compass last Thurs very quickly. Great price compared to other firms and item was immediately available. others I would've had to wait. Found a gem of a company.
Addition: delivery was free!

I have similar experience as James Taylor below.

I placed my order for a Dual XGPS150E on the 28th of March. After some days I got a mail saying that the part was out of stock, but would come in some few days.
I waited some week, nothing happened. Mailed them and asked what happened with my part, they excused them self with still not having parts on stock.
After several weeks of waiting I decided to cancel the order, this was an option in the mail answers back from Proviation. Nothing happened though, I didn't get any money back or explanation from them. Then they suddenly told me that the part was sent, but probably got lost in transfer and that they would send a new one to me. I still haven't received anything.
Now after almost 6 months they do not answer my mail anymore, I do not get any answer when trying to call them, no response in the Chat window. NOTHING!!

I probably have to accept that my 100£ went to Proviation as a donation (since I don't get them back or my part).

I'll NEVER EVER buy anything from this company again, that's for sure!!

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I have today, after almost 6 months of waiting, finally received my GPS receiver from Proviation.
Better late, than never.

When wishing to purchase a Weather Station I looked to the Internet for suppliers/information and chose Proviation. Not knowing much about the product or buying on the internet I telephoned, left a message, which was answered later.
After answering my questions the person I was speaking to ([name]) helpfully took my order and arranged delivery to suit me.
The Product was delivered within the 24 hours, well boxed an packaged making it easy to wrap as a gift.
I was really impressed with the service so e-mailed a THANK YOU.

First order for a chart delivered quickly, have progressed up the ladder during my ppl requetsing books, and the like. Free P&P is great although i have collected items too but this isn';t advertised yet. I was lucky enough to finish my PPL quickly and so I've now ordered a new headset today, looking forward to getting airborne with it. Cheer s for now.