Jumped online to sort out comprehensive insurance for my car, everything looked good, then just before paying I decided to check the reviews and thank heavens I did. Any company who treats their cust... See more
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4 hours back and fourth discussing renewal!. Price comparison website quoted me cheaper than my renewal! forced to chat via whats app tried to explain this made no sense but ended up wasting my whole... See more
I recently had to call Provident Insurance to make a change to my car insurance policy as I am not at ease doing so online. David the operative who answered my call couldn't have been more helpful.... See more
Company replied
I reached out to Provident insurance to make a change to our car insurance policy. Lynn took me through all the required steps and her calm and friendly manner made it all a breeze. Even when we had t... See more
Company replied
Company details
Written by the company
At Provident Insurance we like to make things simple and straightforward – that means no jargon, clear information and always giving you our best price first time, every time. Provident Insurance is a trading name of Covéa Insurance. Covéa Insurance is a member of one of Europe's leading mutual insurance groups, Covéa. With the support of such a strong mutual group behind us, we're perfectly placed to deliver the quality, consistency and financial reassurance that we know you value. Together, we have over 50 years' UK experience in providing UK Motor Insurance. Please note our team are here to respond to our reviews Monday - Friday, 9am-5pm & we aim to respond within 3 working hours.
Contact info
Provident Insurance PO Box 847 Dean Clough, HX1 9RE, Halifax, United Kingdom
- 03300 240 123
- help@providentinsurance.co.uk
- www.providentinsurance.co.uk
3.3
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Kiran was so helpful and professional…
Kiran was so helpful and professional fantastic service thank you
June 7, 2022
Unprompted review
Reply from Provident Insurance
Hi Angela, I am glad to hear that Kiran was able was able to help you. Thanks Will
Renewed my car insurance by phone - nice one, Dave!
Renewed my car insurance by phone. Took a long time to be connected (I seemed to be #1 in the queue for ages!), but once I got through, Dave was excellent. Friendly without being smarmy, helpful, understanding when I had to put him on hold for a minute or so. Very good service, well done Dave!
May 26, 2022
Unprompted review
Reply from Provident Insurance
Hi Stephen, thank you for your review. I am pleased to hear that you have decided to renew your policy with us for another year. I am glad to hear that Dave was able to assist you with renewing your policy. Thanks Will
kiran was very helpful today when…
kiran was very helpful today when changing the address on my policy
May 25, 2022
Unprompted review
Reply from Provident Insurance
Hi Adam, thank you for your feedback. I am glad to hear that Kiran was able to assist you with making the changes to your policy. Thanks Will
What a wonderful team!!
Can I just say what a refreshing (even old school by the country’s current standards) feeling it was in getting brilliant customer service! I dealt with provident all week and spoke to most of the team. It wasn’t just one, but all gave the same warm, helpful, professional and “can do” attitude. Well done to Olivia, Jessica, Georgia and Dave! Chapeau Team
May 25, 2022
Unprompted review
Reply from Provident Insurance
Hi Lestyn, thank you for taking the time to leave your review. I am happy to hear that the service you have received has been to the high standard that we aim to provide. Thanks Will
Change of Address
I moved and needed to change my address. I spoke to Kiran who was efficient, warm and polite. The admin charge was inevitable but not unduly high.
May 24, 2022
Unprompted review
Reply from Provident Insurance
Good Morning Jana, Thank you for the lovely review for Kiran. I am pleased to hear how well she dealt with your call. Kind Regards Tracey
Just had to make a small policy change…
Just had to make a small policy change on my car insurance and was put through to chap named Dave..
I can honestly say Dave was first class at his job did exactly what I needed done and explained everything in full .....An excellent experience and fully reccomended insurance firm. Thankyou
May 20, 2022
Unprompted review
Reply from Provident Insurance
Hi Neille, thank you for taking the time to leave your feedback. I am happy to hear that Dave was able to assist you with making the change on your car insurance. Thanks Will
I spoke with Dave who was a joy to…
I spoke with Dave who was a joy to speak with, he dealt with my issue quickly and was very polite and professional.
May 19, 2022
Unprompted review
Reply from Provident Insurance
Hi Lisa, thank you for your five star review. I am glad to hear that Dave was able to assist you. Thanks Will
Avoid
2 years on london unsafe street i had insurance , where window smashing was common and catalytic theft noraml.and now for 3rd year this company consider my manchester blackley area unsafe. Policy renewel denied. For 2 years 3000 paid i had 0 benefit from this company no claims at all.Its shameful and i will make sure to raise this issue with legal bodies we cant be robbed by these companies in broad day light and if they had to pay someone a litte in an area they black listed it. I cant shift to mars for zero crimes in the area. This is uk and you have to handle it as it is. Disgusting
May 16, 2022
Unprompted review
Reply from Provident Insurance
Hi Saeed, I am sorry to hear that we were unable to offer you a renewal for your policy. I have located your policy and we will review this further for you. Thanks Will
Reply from Provident Insurance
Hi Gary, thank you for taking the time to leave your feedback. I am happy to hear that the service you received is to the high standard we aim to provide. Thanks Will
Kiran was very helpful and would…
Kiran was very helpful and would definitely recommend for anyone looking for good cheap car insurance
May 16, 2022
Unprompted review
Reply from Provident Insurance
Hi, thank you for feedback. I am glad to hear that Kiran was able to assist you with car insurance. Thanks Will
Kiran review
Kiran review:- Kiran was very down to earth and professional, also Kiran's questions were very clear.
It was a pleasure speaking with her.
Thank you Vicki
May 16, 2022
Unprompted review
Reply from Provident Insurance
Hi Vicki, thank you for your 5 star review. I am happy to hear that the service you received from Kiran was to the high standard we aim to provide. Thanks Will
Kiran was excellent
Kiran was excellent. Professional and efficient. Fab thank you
May 16, 2022
Unprompted review
Reply from Provident Insurance
Hi Jason, thank you for your feedback. I am glad to hear that Kiran was able to assist you. Thanks Will
Kiran was a wonderful help guiding me…
Kiran was a wonderful help guiding me with my car insurance
Great customer service thank you
May 11, 2022
Unprompted review
Reply from Provident Insurance
Hi Amer, I am happy to hear that Kiran was able to assist you with your car insurance policy. Thanks Will
Kiran was of great help and made my…
Kiran was of great help and made my experience very easy. Was a hassle free and straight forward phone call which got my renewal done.
May 10, 2022
Unprompted review
Reply from Provident Insurance
Hi Abid, thank you for your five star review. I am happy to hear that you have renewed your policy for another year. Thanks Will
Renewal with Kiran was straightforward…
Renewal with Kiran was straightforward and easy to understand. Very helpful and explained about automatic renewal. Policy cost very reasonable.
May 10, 2022
Unprompted review
Reply from Provident Insurance
Hi Gloria, thank you for your review. I am glad to hear that the service you received from Kiran was to the high standard we aim to provide. Thanks Will
Kiran was extremely courteous
Kiran was extremely courteous, patient and knowledgeable in advising me about renewal. A very pleasant experience all round!
May 10, 2022
Unprompted review
Reply from Provident Insurance
Hi Kiran, thank you for taking the time to leave your review. I am glad to hear that Kiran was able to assist you with your renewal. Thanks Will
Kiran was very helpful and I renewed my…
Kiran was very helpful and I renewed my car insurance with no problem, I also opted for auto renewal next year. The price wasn’t the cheapest but the cheaper prices I could find were companies I have not heard off and I have had good service with provident insurance in the past.
May 10, 2022
Unprompted review
Reply from Provident Insurance
Hi Frederick, thank you for your feedback. I am happy to hear that you have renewed your policy for another year and Kiran was able to assist you with this. Thanks Will
Kiran very helpful and quick in…
Kiran very helpful and quick in completing the changes I required for my renewal. :)
May 9, 2022
Unprompted review
Reply from Provident Insurance
Hi Hollie, thank you for your feedback. I am glad to hear that Kiran was able to assist you with your renewal. Kind regards Will
Kiran has been very helpful and…
Kiran has been very helpful and patient, walked me through all the steps
April 27, 2022
Unprompted review
Reply from Provident Insurance
Hi Manuela, thank you for taking the time to leave your review. I am glad to hear that the service you received from Kiran was to the high standard we aim to provide. Kind regards Will
Kiran helped me today
Kiran helped me today. She was extremely helpful friendly and dealt with my query professionally.
April 27, 2022
Unprompted review
Reply from Provident Insurance
Hi David, thank you for your feedback. I am glad to hear that Kiran was able to assist you. Kind regards Will
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