From the account manager Joey organising and sourcing a suitable adapted vehicle to delivery of the car. Dawn called en route to give us an ETA. She arrived on time and was so polite and friendly. Tal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received excellent service from Proximo when I needed a replacement WAV vehicle. There were extremely helpful and found a vehicle usuable for me within a couple of days. The WAV vehicle was delive... See more
Company replied
The staff and the service from the company is excellent. I was kept in contact with quite a few times regarding the delivery, Vee who delivered the vehicle was very pleasant, friendly and polite... See more
Company replied
The service I received from Proximo was nothing short of excellent. Hayley was extremely helpful and in less than 24 hours had arranged a replacement WAV to be delivered while mine was repaired. The d... See more
Company replied
Company details
Written by the company
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Written by the company
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contact info
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, United Kingdom
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4.9
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
CAR HIRE
I received excellent service from Proximo when I needed a replacement WAV vehicle. There were extremely helpful and found a vehicle usuable for me within a couple of days. The WAV vehicle was delivered by a guy called Phil who made sure everything was in order for me to still be able to get out and about even though I am in a wheelchair. I would most definitely recommend Proximo to any one that needs a car hire out of the ordinary.
July 16, 2025
Unprompted review
Reply from Proximo Group
Hi Rachel,
Thank you for your fantastic review and recommendation! We're delighted we could provide a suitable WAV so quickly, and that Phil made sure everything was ready for you.
Kind regards,
Will
Customer Experience
Excellent service
Excellent service. Paul Edney took the time to explain the car to me and took me for a test drive around the block. Nothing was too much trouble. Very friendly and knowledgeable. Thank you Paul.
July 16, 2026
Unprompted review
Reply from Proximo Group
Hi Mark,
Thank you for your wonderful feedback! We're so pleased Paul took the time to ensure you felt comfortable and confident with the vehicle. We'll make sure your kind words are shared with him.
Kind regards,
Will
Customer Experience
daniel molinas was very helpful and…
daniel molinas was very helpful and polite
July 16, 2026
Unprompted review
Reply from Proximo Group
Hi Kendall,
Thank you for your 5-star review! We're delighted to hear Daniel Molinas was so helpful and polite. We'll be sure to pass on your kind feedback.
Kind regards,
Will
Customer Experience
Assad was helpful and patient
Assad was helpful and patient. I would highly recommend his service.
July 16, 2026
Unprompted review
Reply from Proximo Group
Hi Jan,
Thank you for your fantastic feedback! We're pleased to hear Assad was helpful and patient throughout your experience. We really appreciate your recommendation and will make sure your comments are shared with him.
Kind regards,
Will
Customer Experience
Dawn Joyner is awesome
Dawn met us today, handing over the hire car providing us with great and friendly service, very professional making sure we were well informed and happy, an absolutely wonderful person.
July 16, 2026
Unprompted review
Reply from Proximo Group
Hi David,
Thank you for your wonderful 5-star review! We're delighted to hear Dawn provided such friendly and professional service, ensuring you felt informed and well looked after. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Excellent service
Excellent service, second time they have helped bring out a wheelchair accessible car, if motability were as helpful, all would be great, once transferred to proximo everything is great, straight away a text, car arranged, and Des brought it to us, explained all about the car, and what to do once mine was fixed. Great service, thank you.
July 14, 2026
Unprompted review
Reply from Proximo Group
Hi Lorna,
Thank you for your kind words and for choosing us again! We're so pleased Des was able to make everything straightforward and provide the support you needed. He'll be very happy to hear this.
Kind regards,
Will
Customer Experience
Excellent service from Proximo
The driver collecting our hire vehicle was Daniel Molinas.
He arrived in a timely manner and was friendly and professional throughout.
He showed his ID and explained exactly what he was going do, to complete an inspection of the vehicle and how long it would take.
He conducted a thorough examination of the vehicle and returned back to advise there were no issues and everything was satisfactory….exemplary service.
The vehicle itself was delivered on time and the interior and exterior was very clean and tidy. Tons of room and plenty of space…we could easily have transported 2 wheelchairs.
Great service all round from Proximo and they will remain our first choice for a WAV hire vehicle. I highly recommend them.
July 15, 2026
Unprompted review
Reply from Proximo Group
Good morning,
Thank you for your wonderful review! We're delighted to hear Daniel provided such professional and thorough service, and that the vehicle met your needs. We really appreciate your recommendation.
Kind regards,
Will
Customer Experience
I found Assad to be very professional…
I found Assad to be very professional and patient with explaining how everything on the vehicle works.this is my first time I’m am using proximo and I must admit I found the service to be stress free. I’m very impressed with the whole experience.
July 15, 2026
Unprompted review
Reply from Proximo Group
Hi David,
Thank you for your wonderful 5-star review! We're delighted to hear Assad provided such professional and patient service, taking the time to explain everything clearly.
It's great to know your first experience with Proximo was stress-free and exceeded your expectations. We'll be sure to pass on your kind feedback to Assad.
Kind regards,
Will
Customer Experience
Neville excellent service
Neville was very professional. He rang in advance and the overall service was excellent
July 15, 2026
Unprompted review
Reply from Proximo Group
Hi Fiona,
Thank you for your 5-star review! We're delighted to hear Neville provided such professional service and kept you informed with a call ahead of his arrival. We'll be sure to pass on your kind feedback.
Kind regards,
Will
Customer Experience
Friendly and professional
All the people I dealt with were friendly and very professional especially Dawn who collected the car as she gave me good advice
and very friendly
July 15, 2026
Unprompted review
Reply from Proximo Group
Hi Bernard,
Thank you for your 5-star review. We're delighted to hear our team provided friendly, professional service, and we'll be sure to pass your kind words on to Dawn.
Kind regards,
Will
Customer Experience
Colin was friendly and professional
Colin was friendly and professional. He certainly made the experience very easy and trouble free. He is a credit as a face of the company.
July 14, 2026
Unprompted review
Reply from Proximo Group
Hi Andy,
Thank you for your wonderful review. We're pleased Colin made your experience easy and stress-free. We'll be sure to share your feedback with him.
Kind regards,
Will
Customer Experience
Eleanor was amazing
Eleanor was amazing, went through everything with me and really made the process as easy as possible.
July 14, 2026
Unprompted review
Reply from Proximo Group
Hi Kerry,
Thank you for your 5-star review. We're delighted to hear Eleanor made the process easy for you. We'll be sure to pass on your kind comments.
Kind regards,
Will
Customer Experience
Excellent customer service
I would like to thank Colin for the delivery of my replacement car.
I was really impressed by his kindness, knowledge and professionalism.
He came on time and took time to answer any questions I had.
I'm really grateful and thank you for the excellent service.
July 13, 2026
Unprompted review
Reply from Proximo Group
Morning,
Thank you for your 5-star review. We're so pleased Colin provided such kind, professional and knowledgeable service. We'll make sure your lovely feedback is shared with him.
Kind regards,
Will
Customer Experience
The service i have received so far has…
The service i have received so far has been great. I had phone calls and text messages keeping me up to date with everything. I thank Dawn Joyner for letting me know she was on her way from Coventry and how long it might take to get to me. She was very professional and polite and checked everything fully. Dawn showed us how to use the ramp and the straps to make sure I'm in the vehicle as safe as possible. I would highly recommend Proximo and would like to thank Dawn again for bringing me the vehicle today. 5 Stars
July 14, 2026
Unprompted review
Reply from Proximo Group
Hi Debbie,
Thank you for your fantastic 5-star review. We're delighted to hear you felt supported throughout the process and that Dawn provided such professional and friendly service. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Proximo communicated well
Proximo communicated well. Hire car was in great condition and Chris Conroy who dropped it off was pleasant and explained features and wheelchair adaptations well. Neville collected the hire car. He phoned me beforehand and was polite and friendly
July 14, 2026
Unprompted review
Reply from Proximo Group
Hi Sian,
Thank you for your wonderful review! We're pleased to hear you were happy with the communication, the condition of your hire vehicle, and the service provided by Chris and Neville. We'll be sure to pass your kind words on to them both.
Kind regards,
Will
Customer Experience
Vehicle delivered by Neville he was…
Vehicle delivered by Neville he was helpfull and polite.
July 14, 2026
Unprompted review
Reply from Proximo Group
Hi William,
Thank you for your 5-star review! It's great to hear Neville provided such helpful and polite service. We'll make sure your kind comments are shared with him. We really appreciate your feedback.
Kind regards,
Will
Customer Experience
Great communication
Great communication, pick up of hire car as promised. Polite and friendly staff on phone arranging collection and Paul Edney who checked the vehicle when collecting was polite and professional.
5 star service!
July 13, 2026
Unprompted review
Reply from Proximo Group
Hi Tracey,
Thank you for your fantastic 5-star review! We're delighted to hear you were happy with our communication and that everything went as promised. We'll be sure to pass your kind feedback on to Paul and the team.
Kind regards,
Will
Customer Experience
Amazing is one word I would use very…
Amazing is one word I would use very professional is another Dawn Joyner who delivered my hire car she was great she made sure everything was done to my needs and Danni who came with her was so friendly and Simon Huxley took the time to explain everything over the phone a great company
July 13, 2026
Unprompted review
Reply from Proximo Group
Hi Shirley,
Thank you so much for your fantastic review! We're delighted to hear that Dawn, Danni and Simon all made such a positive impression and took the time to ensure everything was handled professionally and with care. We'll be sure to pass your kind words on to them — they'll really appreciate the recognition.
We're especially grateful that your review also happens to be our 5,000th Trustpilot review. Reaching this milestone makes your feedback even more special, and we're thrilled that it reflects the level of service we strive to provide every day.
Kind regards,
Will
Customer Experience
Proxima service was excellent- thanks…
Proxima service was excellent- thanks for being so quick and and helpful on sourcing a suitable replacement vehicle
July 13, 2026
Unprompted review
Reply from Proximo Group
Hi Laura,
Thank you for your kind review! We're delighted to hear you were pleased with our service and that we could source a suitable replacement vehicle quickly.
Kind regards,
Will
Customer Experience
Excellent service well priced lovely
Excellent service well priced lovely people to deal with Dawn joyner who collected the vehicle was a lovely lady explained everything was very thorough when hiring the vehicle the lady I spoke to was very helpful in getting the right vehicle would definitely highly recommend s.shutt
July 4, 2026
Unprompted review
Reply from Proximo Group
Hi Stephen,
Thank you for your fantastic review! We're delighted to hear you received excellent service throughout your hire. We'll be sure to pass your kind words on to Dawn and the team. We really appreciate your recommendation!
Kind regards,
Will
Customer Experience
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